We stayed here for 2 nights (a Thursday & a Friday) and we overall very disappointed with the service and the hotel. The first night we could hear every word the other guests conversations through the walls and then before 6am in the morning we were woken as every time a door closed our room shook! Even though I am a Hilton Honours member because I had booked this stay through a 3rd party I was treated like a 2nd class citizen and my 'status' could not be honoured... EVerything is extra, including rollaway beds for the room, car parking and WIFI is not only a chargeable extra but charged PER DEVICE, not per room. In these times when everyone has a smartphone, laptop or tablet/iPad charging for WIFI is bad enough but charging for each device is just greedy! Staff were not helpful and as another guest says they didn't seem to care whether you were happy with the service or the hotel, it was tough if you didn't. On the morning of our departure, my husband went to get a bell cart to be told that they couldn't let him have it as they only had 1!! I then rang twice, it eventually arrived 15 mins later when we were just decided we'd drag our bags to the car ourselves.
We normally stay in 4* HGV properties and have spent over 30 nights in those properties over the last couple of years, the standard of rooms and staff are much better! In fact prior to our stay in Glendale we stayed at the Homewood Suites in San Diego, which was a 3* but the staff there were 4*. Pleasant, helpful, going out of their way to help! WIFI was FREE as was the rollaway bed for the room.
Would I recommend- no, especially given the noise levels and the staff service.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Priceline, Hotwire, Agoda, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Hilton Los Angeles North / Glendale & Executive Meeting CTR reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Los Angeles North/Glendale And Executive Meeting Ctr
- Hilton Los Angeles North/Glendale & Executive Meeting Ctr Hotel Glendale
- Hilton Glendale
- Glendale Hilton Hotel