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“Problems at check in”

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Embassy Suites by Hilton Los Angeles Glendale
Ranked #1 of 15 Hotels in Glendale
Certificate of Excellence
1 review
“Problems at check in”
2 of 5 bubbles Reviewed January 9, 2009

We checked in here because of the proximity to downtown and
LA/USC university hospital on the freeways.
The hotel is new and is not exactly ready to be open it seems.
My mother is here with me and the hide-a-bed doesn't have any sheets yet. I called front desk to get the sheets on the bed and after an hour, there are still no sheets. She is cold and in my bed under the covers because the climate control does not seem to be working very well.
The parking garage shows that the hotel is still being finished.
When I called reservations, I was told the hotel had free internet. When I got to the hotel, the concierge told me the hotel had free internet in the lobby. When I tried to use the internet, it won't allow either free internet in the lobby or rooms at all. They tried to pacify me by providing me a code under my hilton honors number to allow access for 1 day in the room "just this once"
However, if we stay here another night, I will probably have to start paying 10.00 per day for the free internet I was promised on the phone. I look at the website and find that the website is correct in stating high speed internet access available in rooms.

Currently the website is incorrect in that there is not currently valet parking. it is self park for 15.00 per day in the garage

There are no hangers in one of the two closets, but this was remedied by moving them from the other closet.

I was excited by the fact that there was supposed to be self laundry available at the hotel, but find out that it is not yet installed. there is reportedly a laundromat somewhere else in town, but the self laundry option would be much nicer.

I don't know if these issues will be
corrected at any point in the future, but I would ask prospective hotel guests to possibly steer clear of the hotel until it is more seasoned. I heard from the concierge that it opened nov 26th 2008

Stayed January 2009
Thank jblair99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Embassy Suites by Hilton Los Angeles Glendale

Property: Embassy Suites by Hilton Los Angeles Glendale
Address: 800 North Central Avenue, Glendale, CA 91203
Phone Number:
Location: United States > California > Glendale
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Glendale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Los Angeles Glendale 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
The Embassy Suites Los Angeles – Glendale, CA hotel provides easy access to I-134, I-101 and I-5 to get you around town. Located in downtown Glendale in the north Los Angeles area, you’ll be a few short miles from Universal Studios, Burbank and Pasadena. Business travelers will appreciate our proximity to many local corporations, in addition to daily complimentary cooked-to-order breakfast and our nightly Managers Reception. Experience the warm colors, lush foliage and koi pond of our Glendale, CA hotel's atrium. Our gracious staff will introduce you to our many hotel amenities and your suite. ... more   less 
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Also Known As:
Embassy Suites Los Angeles/Glendale Hotel Glendale
Embassy Suites Glendale

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