I love writing great reviews and giving praise, but this won't be one. I chose this hotel for my daughter and I because I usually love Embassy Suites and because of it's proximity to Disney Studios. We were there on business and didn't have time to enjoy the manager's reception or amenities during this visit. We arrived after 2am and luckily we found parking close to the elevator. I specifically asked for a 6:30am wake up call from the man checking us in. He said no problem. Sadly the wake up call never happened. Luckily I set my phone as back up, but not till 6:45. That's not why I'm upset. I know for a fact I left my bright green hair straightner on the vanity cooling off and so I didn't pack it which I know is my fault, but on only 3 hours sleep, things like that happen. When I called I was told housekeeping was gone for the evening and told me to call back next day.
I called at 1:00pm and spoke to Sonia and she took my number and promised to check for me and said she would call me back. By 4:30pm I was talking about our trip while visiting with friends and family and I remembered that I hadn't heard from Sonia. So I call back a while later and
she says she was really busy and couldn't call me back. Then she tells me that nothing was turned in from room 385. I told her we weren't in 385 and reminded her what room it was. She said nothing from our room was turned in neither. I understand it was my fault for forgetting it there, but it's sad that we stayed at an Embassy and received Motel 6 service.
- Official Description (provided by the hotel):
- The Embassy Suites Los Angeles – Glendale, CA hotel provides easy access to I-134, I-101 and I-5 to get you around town. Located in downtown Glendale in the north Los Angeles area, you’ll be a few short miles from Universal Studios, Burbank and Pasadena. Business travelers will appreciate our proximity to many local corporations, in addition to daily complimentary cooked-to-order breakfast and our nightly Managers Reception. Experience the warm colors, lush foliage and koi pond of our Glendale, CA hotel's atrium. Our gracious staff will introduce you to our many hotel amenities and your suite. ... more less
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- Also Known As:
- Embassy Suites Los Angeles/Glendale Hotel Glendale
- Embassy Suites Glendale