I recently stayed at this hotel on a free certificate. The property has a very pleasant appearance and appear to be fairly new. It has rooms on either side of the isle, with one side facing the outside of the building (King rooms) and the other facing the atrium (double rooms). The double rooms are a bit cramped and narrow compared to most Embassy Suites. The two beautify flat screen TVs did not work. Signal would fade in and out and after a short while, we gave up. However, the hotel does have a wonderful breakfast. There is a parking fee of $15.
During checkin, I requested if an upgrade to a corner room would be possible. I'm a Hilton Diamond member and although an upgrade is not a privilege at Embassy Suites, when I'm travelling with my family, I ask for one to make the stay special. Typically a clerk would then check for room availability and either offer me an upgrade or state that none was available. Usually if an upgrade is available, especially late in the evening, one will be offered to me. I have been offered wonderful upgrades at hotels much better than this one. In this case, the response was rather rude. In a rather rude manner, the clerk stated that the rate for the corner rooms were $400+ per night. Perhaps she felt that my request was inappropriate and she had to take it upon herself to protect the interest of the hotel. Since her response did not directly answer my request, I have to surmise that this rather rude and untrained clerk must be having a bad evening. I was so flabbergasted by her response that I did not press further.
So, for the hotel itself I would give it a rating of 4.5, and for the service, a rating of 0, which results in a rather generous rating of 2. A service business has a responsibility to employ trained service professionals. In this case, the clerk was neither trained nor professional.
- Official Description (provided by the hotel):
- The Embassy Suites Los Angeles – Glendale, CA hotel provides easy access to I-134, I-101 and I-5 to get you around town. Located in downtown Glendale in the north Los Angeles area, you’ll be a few short miles from Universal Studios, Burbank and Pasadena. Business travelers will appreciate our proximity to many local corporations, in addition to daily complimentary cooked-to-order breakfast and our nightly Managers Reception. Experience the warm colors, lush foliage and koi pond of our Glendale, CA hotel's atrium. Our gracious staff will introduce you to our many hotel amenities and your suite. ... more less
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- Also Known As:
- Embassy Suites Los Angeles/Glendale Hotel Glendale
- Embassy Suites Glendale