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“great place to stay”

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Hilton Garden Inn Anaheim/Garden Grove
Ranked #3 of 19 Hotels in Garden Grove
Certificate of Excellence
anaheim, United States
2 reviews
“great place to stay”
Reviewed June 17, 2014

This Hotel was great. Great value, close to Disneyland, and the staff was awesome. I would definitely recommend staying here for both business and personal. Front desk staff was super friendly every time!!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, July 2, 2014
Thank you for taking the time to provide us with some great feedback. I agree with you when you say our staff is awesome. We train them to make lasting connections with our guests. Based on your response, it seems their training is paying off. We hope to see you back soon for your next business or personal venture!
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892 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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Toccoa
Level Contributor
6 reviews
6 hotel reviews
Reviewed June 13, 2014

The customer service provided by this hotel was outstanding. Each person was very helpful and made you feel welcome. In addition, it was a perfect location and provided shuttle service to the Disneyland area. Great place to stay in Anaheim!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, July 2, 2014
Thank you for your positive feedback. We always like hearing success stories and yours seems to touch on just about everything. We train our staff based on our core values in order to maintain hospitable consistancy. Thank you for using our convinient shuttle, I'm glad everything went smoothly. We urge you to return to the area and stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, United States
2 reviews
Reviewed June 11, 2014

I travel to So Cal 4-6 times per year. I used to stay at a variety of hotels. Now I only stay at this property. The hotel is nice, location is good as is the value. However the main reason I chose this property is because of the exemplary service I have received on a regular basis over the years. The hotel staff is tremendous and has gone out of their way to ensure I was happy. Hassan Torres, in particular has ALWAYS taken care of me, and as long as he continues to be at this hotel I will contnue to be a customer. Kudos Hassan and thank you...

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, July 2, 2014
Thank you for letting us know how much you value our hotel. We always love hearing guests tell us our staff is doing a great job. I will make sure to pass your feedback on to Hassan's manager, so we may commend him for his efforts. We hope to see you back soon, im sure our staff is anticipating your next trip out to the Anaheim area.
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St. Albert, Canada
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 9, 2014

Needed a quick getaway from the snow, so stayed here dec of 2013 for a 5 day getaway.
Room was not as clean as we wanted to bed, also room was old. Hotel wasn't up to our "hilton" standard. There's also a fee for parking....I believe it was $10 a night.

Can't really comment on the location, as we travelled all over Southern California, 1020km on rental car in 5 days! We just used this hotel to sleep for a few hours a night.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Il0verice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, July 2, 2014
We appreciate the time you have taken to provide us with feedback. We want to inform you that we have undergone a full lobby renovation in this past year (2014). In addition, we plan to renovate all of our guest rooms starting in August/September 2014. Since your stay in December, a lot of improvement has occured and we urge you to give us a call next time you are considering traveling to our area. We have had some guests say that they "barely recognize our property anymore," due to all the improvements that have been made in such a short period of time.
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Seattle, Washington
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 4, 2014

The front desk agent was not very helpful or welcoming. The lobby was very nice. They always had water out for anyone to drink. It was nice having the shuttle to Disneyland so we didn't have to drive.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phxstroh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, July 2, 2014
Thank you for staying with us. We appreciate your consideration and thank you for complimenting our lobby and flavored water. We are glad you enjoyed our convinient shuttle as well. We understand that parking gets a little crowded at Disneyland, which is why we work so closely with the "PCA" shuttle company. We will talk to our front desk staff and make sure they understand the value of our guests. We will do all we can to improve for your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 1, 2014

We had stayed in a Hilton Garden Inn in San Diego a couple days before we came to this hotel. We had really high expectations from the one in San Diego. When we arrived the staff was really nice, but Hotel needs a lot of TLC. Rundown, old, dingy, the faucet on the tub leaked the entire time. The water in the shower was always cold. Lets just say when we come back to Disneyland we will be looking at other hotels to stay at.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacirdever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, June 4, 2014
Thank you for your consideration in staying with us. We are about to start a renovation on our rooms within the next couple months. We thank you for complimenting our staff and we agree with you. Our staff does whatever they can to help our guests, please let us know next time you are staying with us and we will take extra precautions to make sure your stay is nothing less than spectacular.
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Roseville, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2014

My brother and I just returned from a trip taking my kids to Disneyland for the first time. I loved the location of the hotel....was close enough to everything but far enough away from the DL craziness.

Positive: The hotel and rooms are extremely clean. Housekeeping does a great job. Returning back to the room each day to find the kid's stuffed animals waiting for them on the beds and in cute positions was adorable ( one night my daughters stuffed dog was wearing her tiara!). We totally used the fridge and microwave. Saved us time in the morning and heating up snacks. The hotel staff is very friendly and can't say enough about the Manager. Not only did he comp my drink at the bar after a long day....he also assisted me with my overloaded arms taking our laundry to the onsite facilities. What made my day was at check out....we weren't charged for parking. It's Anaheim....It's not New York or San Francisco etc....I cringed at the fact there was a parking charge....BUT....in the end we weren't charged it so thank you again for that!

Dining room service was limited but enough options. We ordered the vegi quesadilla's and they were good. The DL shuttle pick up is at the Embassy right next door so very convenient. There are so many dining options around the hotel you can walk to. The kids loved the heated pool and spa. It's also not far from Huntington Beach, about 30 min and almost a straight shot there from the parking lot.

The only negative is the sheets one day on both beds had a fishy smell. Not sure why but we were too tired to call housekeeping. Something random I am sure.

Overall a great visit and you couldn't get a friendly staff. :)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NatalieStew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this review, June 4, 2014
Thank you for your positive reflection. It sounds like you and your family had a blast! I'm glad our staff took such good care of you and we encourage you all to come back for your next vacation. Our restaurant just updated their menu and I know exactly what you mean. The veggie quesadillas are awesome! I will follow-up with housekeeping to find out what happened. Like you said, I'm sure it was a minor issue but I want to make sure it is fixed for your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Anaheim/Garden Grove

Property: Hilton Garden Inn Anaheim/Garden Grove
Address: 11777 Harbor Blvd, Garden Grove, CA 92840-2701
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Garden Grove
#5 Business Hotel in Garden Grove
#6 Family Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anaheim/Garden Grove 3*
Number of rooms: 169
Official Description (provided by the hotel):
Welcome to our Garden Grove/Anaheim hotel near Disneyland Resort and Anaheim Convention Center. Enjoy free WiFi in all guest rooms, HDTV and large ergonomic desks. Other on-site amenities include heated outdoor pool, whirlpool spa and the Great American Grille serving breakfast and dinner. ... more   less 
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Also Known As:
Hilton Garden Inn Anaheim/Garden Grove Hotel Garden Grove
Hilton Garden Inn Grove
Hilton Garden Grove
Hilton Garden Inn Anaheim/Garden Grove Orange County, CA

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