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“Under Construction”

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Hilton Garden Inn Anaheim/Garden Grove
Ranked #5 of 19 Hotels in Garden Grove
Certificate of Excellence
Reviewed October 4, 2013

Lobby and common areas under construction. Confusion and chaotic check-in and navigation thru entire facility for any type of service or access. Parking very limited due to numerous other hotels in area using parking lot facilities.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded October 14, 2013

Sorry to hear that your recent stay with us was directly affected by the hotel renovation. You are correct about the lobby and common areas being renovated, and I want to apologize for the inconvenience this may have caused. We are doing our best in keeping the renovation to a minimum with our guests, but at times it is a bit difficult. Whenever time is available, please contact myself by phone at (714)620-2137 or by e-mail at Keith.Moses@hilton.com so that we can discuss what I can do for you.

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Reviews (956)
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634 - 640 of 956 reviews

Reviewed September 28, 2013

The room itself was good but the lobby area was being remodeled therefore it was not open we had to enter through a side door and sign in at a counter in the hallway. We were told there was a dining room open for breakfast and there was a room with cold cereal, milk, donuts and coffee. We've stayed at Hilton Hotels before and this was not representative of the others we have stayed at.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded October 14, 2013

Unfortunately, I am sorry to hear that your recent stay with us was not a great one. I understand that a hotel going through a renovation can have a negative affect on guests, which seems to be the case here. We are doing our best in keeping this renovation limited in affecting our guests, but at times, it is a bit difficult. If you have the time, feel free to contact myself by phone at (714)620-2137 or by email at Keith.Moses@hilton.com

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Reviewed September 24, 2013

I was there for a Disney reunion-very nice hotel in need of updating-however the staff was WONDERFUL-very polite and accommodating in many ways. Staff was willing to assist us with any request in there very limited area.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded October 14, 2013

Thank you for your patronage. We pride ourselves on the hotel's close location to Disneyland and we're glad that you had a wonderful stay. Our staff prides themselves on being very accomodating to guests' needs. We are in the final stages of a lobby and restaurant renovation, and in the near future, please choose to stay with us again to see what our final product will look like. As always, thank you again for choosing to stay with us.

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Reviewed September 23, 2013

The parking lot was being resurfaced and the lobby was being remodeled. Signs were posted to make finding the checkin easy but the parking lot that was open was very full. The rooms were clean and comfortable. Easy elevator access and nice restaraunts are very close within walking distance for those that wish to do so.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded September 25, 2013

Thank you for choosing to stay with us, your patronage is appreciated. Unfortunately, we were in the process of a lobby renovation, but I am very happy to hear that we were able to make your check-in process and stay a smooth and comfortable one. Please choose to stay with us again in the near future as our lobby renovation will be completed and do stop by and say hello.

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Reviewed September 19, 2013

I stayed at the Hilton Garden Inn on 9/14/2013 and enjoyed my stay. I appreciated the convenient location in Anaheim, as I was attending a conference at the Honda Center, a few minutes away. The room was nicely done, with a mini-fridge and microwave, which was a plus. Loved the bed, slept like a baby. The lobby was under construction, so it was not as nice of a welcome as maybe it usually, is, but that was not really a problem since I only went through the alternate hallway-entrance a few times. Breakfast buffet was great, with a ton of selections. I was impressed and left full and happy!

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded September 25, 2013

Glad to hear that your recent stay with us on 9/14/2013 was a great one! We do have "Garden Sleep System" beds in each of our rooms and I'm happy you "Slept like a baby." Although our lobby was being renovated, I sure hope you do choose to stay with us again so you can see the final product. As always, we appreciate you choosing to stay with us!

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Reviewed September 18, 2013

Very nice hotel, close to disney, shuttel worked great. Hotel staff is very good and room are good. good value for the money. Overall good experinace, currently hotel under renovation, no impoact to the guests

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded September 25, 2013

Thank you for choosing to stay at the Hilton Garden Inn-Anaheim/Garden Grove. It's great to hear that we provided you with great value for your money. Our staff go above and beyond for our guests, and the amenities such as the shuttle to Disneyland, really helps to provide a great service. I am also glad that our lobby renovation had no impact on your stay, which was our primary goal during this process. We hope to have you stay with us again very soon!

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Reviewed September 18, 2013

This hotel had easy access to Disney and was convenient to access the freeways as well. Many dining options nearby. It looks like their new lobby will be beautiful! Tip: there's a sporting goods store right accross the street where you can find great deals on boogie boards if you have an extra day to hit the beach. Huntington Beach is a pretty easy drive and has great waves.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNAGG-GM, General Manager at Hilton Garden Inn Anaheim/Garden Grove, responded to this reviewResponded September 25, 2013

Location is a key factor when guests choose to stay with us. I am extremely happy to hear that everything in our location was very convenient for you and your family. Hopefully in the near future, when the lobby renovation is completed, you will come back and visit us to see how we have changed. As always, your business is much appreciated!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Anaheim/Garden Grove

Address: 11777 Harbor Blvd, Garden Grove, CA 92840-2701
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Garden Grove
#5 Business Hotel in Garden Grove
#5 Romantic Hotel in Garden Grove
#6 Family Hotel in Garden Grove
Price Range: $113 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Anaheim/Garden Grove 3*
Number of rooms: 169
Official Description (provided by the hotel):
Welcome to our Garden Grove/Anaheim hotel near Disneyland Resort and Anaheim Convention Center. Enjoy free WiFi in all guest rooms, HDTV and large ergonomic desks. Other on-site amenities include heated outdoor pool, whirlpool spa and the Great American Grille serving breakfast and dinner. ... more   less 
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Also Known As:
Hilton Garden Inn Anaheim/Garden Grove Hotel Garden Grove
Hilton Garden Inn Grove
Hilton Garden Grove
Hilton Garden Inn Anaheim/Garden Grove Orange County, CA

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