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“Never..again..”

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Legacy Inn and Suites
Ranked #17 of 19 Hotels in Garden Grove
Reviewed April 25, 2014

So we "booked" this two weeks before our trip to Disneyland. It seemed fair price and not far and the pictures looked alright so we arrive and instantly it looks sketchy. We check in and they tell us we werent billed yet so we had to set all that up when we got there. They then handed us a dirty old key..that's when we got really worried. Upon entering the room the smell and stale air caused us to cringe and we noticed the floors were wood and not carpet. The couch had stains the fridge was half solid dirty ice and there was a few spiders who had taken residency on the microwave. The bathrooms were caked in mold and the "complimentary" soaps were dispensers on the wall with liquid hand soap. The shower head was encrusted with soap scum and there was no toilet paper. After sitting and debating we finally asked for a refund ( why I gave them 4 stars on service. They gave us a full refund no questions asked.. they must be used to it ). Please DO NOT stay here...

  • Stayed: April 2014
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2  Thank sadhotelguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 9 of 9 reviews

Reviewed May 28, 2013

The beds.were comfortable, but.could use another blanket. The bathrooms were nice but could use additional and.better quality towels. Hardwood floors were nice, but no mats for after bathroom. Nice size room, had a couch and coffee table. Location was only a 5 minute drive to.disney, but sketchy looking area and not much in.walking distance. It was decent for the price on.memoria. day weekend.

  • Stayed: May 2013
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Thank Mindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

We stayed in a non-smoking room, and the floors were hardwood or some approximation thereof, but the musty odor in the room was so dense that it got onto my tongue and into the back of my throat. We cleaned off months (years?) of black dust and grit from the grill of the air-conditioner/heater. The windows didn't open, so the only way to get fresh air into the room was to leave the door open. The bed was so hard, someone could have been doing jumping jacks on one side and the other side wouldn't have moved. Good location and honest cleaning staff (left my iPhone in the room and it was still there when we returned).

  • Stayed: March 2013, traveled as a couple
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1  Thank Traveling4Fun_2276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

Our room was clean, comfortable, and very acceptable! I was a little concerned because one review said the bed was very hard, but fortunately this was not the case at all, it was great! I slept very well. The staff here is very friendly and responsive. For a fraction of the cost of all of the surrounding hotels, we had a very enjoyable stay just a few blocks from the Anaheim Convention Center, and Disneyland! I would stay here again in a heartbeat!

  • Stayed: January 2013, traveled on business
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2  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2008

We stayed here New Year's Eve because it was cheap and near Disneyland. My partner works for an upscale hotel chain so we are used to staying at nice hotels for little or no money. This hotel is no luxury hotel by any standards, but it served it's purpose as we just needed a safe place to stay for one night.

The hotel is conveniently located very close to the park. It's a little too far to walk, but the drive is only about five minutes. There is a wide selection of stores and restaurants within walking distance from the hotel. Anything you might need is nearby. Also, unlike the previous review, we found the neighborhood to be safe.

The room was spacious and clean for the most part. There aren't really any views as the building is only two stories. The hotel was busy, but we did not hear any noise from inside the room, which was much appreciated on New Year's morning!

The shower did have a little mold and the soap/shampoo dispenser is a little dated looking. I recommend bringing your own soap and shampoo. The tub backed up slightly while showering. The water pressure, however, was excellent.

The bed was hard as a rock. I travel frequently and this was possibly the most uncomfortable bed I've ever slept in.

The television reception was also poor. Sometimes the channels came in ok, but often they did not. Fortunately we weren't planning on spending much time in the room.

We would probably stay here again if the rate were very low, but we would look at other hotels first, mostly because those beds are so darn uncomfortable. We've found the Anaheim Plaza, which is similarly priced and closer to the park, to have better accommodations overall.

  • Stayed: December 2007, traveled with family
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4  Thank Laughyface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2006

We arrived at this place (after midnight) that was booked by our travel agent to be told that our room had not been paid for (we had pre-paid the travel agent). The dates had been mucked up, and emails we and the travel agent had sent had not been received. Manager agreed to allow us a room and said would sort it all out in the morning.

When we arrived in the room it was disgusting! It smelt bad, had damaged and broken equipment. The light shade was broken, the microwave had a huge crack in the door, the fridge was filthy. The bathroom was covered in mould and the shower did not work. The rubbish bin had filth in it.

There was no telephone book in the room which made it very difficult to find other accomodation. We did manage to get hold of America's Best and secure a booking there.

When the taxi driver picked us up he advised that this was a very bad area and had some doubts about even picking us up.

I would certainly not recommend this place to anyone coming to Anaheim on a family vacation. I have photos of the room which I will attempt to upload here

  • Stayed: July 2006, traveled with family
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6  Thank Katriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Legacy Inn and Suites

Address: 12550 Lampson Ave, Garden Grove, CA 92840-5820
Location: United States > California > Orange County > Garden Grove
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #17 of 19 Hotels in Garden Grove
Hotel Class:1.5 star — Legacy Inn and Suites 1.5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Legacy Inn And Suites Garden Grove, Orange County, CA

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