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“Disappointing”

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Anaheim Marriott Suites
Ranked #2 of 19 Hotels in Garden Grove
Reviewed August 12, 2012

I usually stay at the Crowne Plaza next to this hotel, they were booked so I decided on this hotel. The room was definitely not at all what I had expected. It was small and felt crowded. The staff was not particularly friendly and the air conditioner was worthless. The tiny living room area was freezing but the bedroom stayed sweltering. Oh well I tried and will book earlier next time and stay at the Crowne Plaza. Surprising.

  • Stayed: August 2012, traveled on business
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1  Thank Katelyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 15, 2012

Thank you for giving our hotel a try during your recent visit to Anaheim. We regret if you were disappointed with your stay and wish we had the chance to take care of these issues while you were with us. We encourage our guests to talk with members of our staff about any and all concerns they may have. Our maintenance team is looking into your comments to ensure our rooms are at comfortable climate for our guests. Your review is greatly appreciated and we hope you’ll consider giving us another try in the future.

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1,429 - 1,435 of 1,844 reviews

Reviewed August 11, 2012 via mobile

We booked this hotel for our stay at Disneyland. So the hotel was nice enough with a good breakfast buffet the staff could have been a little nicer. The only real complaint is the shuttle service to and from Disneyland. The buses they use are tiny and you never know which bus is theirs to get on to go back to the hotel.

  • Stayed: August 2012
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Thank Bneff2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 15, 2012

As a Disney Good Neighbor Hotel we want our guests to experience easy and convenient travel to and from Disneyland, so we apologize if there was any confusion regarding the PCA shuttle service we offer. Service to and from the park begins at our hotel 30 minutes before it opens, with shuttles available every half hour until the park closes. The shuttles are marked and each driver is available to answer any questions regarding the shuttle route. We appreciate your feedback and will work with PCA to look into ways we can further clarify which shuttles travel to our hotel.

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Reviewed August 4, 2012

Our family stayed here for our annual trip to Disneyland and the beach. There were three adults and three children in our group. The room was perfect for our family. The staff was excellent. They promptly assisted us, helped us with the kids, and had answers to all our questions. The breakfasts were excellent and the waiters were kind, helpful, and gave us great service. The water in the lobby and the tasting table from the restaurant was a very nice touch. We will definitely be back! Highly recommend!

  • Stayed: June 2012, traveled with family
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Thank LMJ785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 7, 2012

We want our guests to experience exceptional service and enjoy personal touches everywhere they turn at the Marriott Suites Anaheim. Whether it’s a helpful conversation with our staff or attentive service at our SunSpot Restaurant, our priority is to make your day a little brighter. It’s great to read that your group enjoyed your annual trip and we hope to see you again next year, if not sooner! Thank you for sharing your kind review and recommendation!

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Reviewed August 3, 2012

Have stayed at this property at least five times and it seems to get better each stay. Great customer service from Lucy at check-in. Alex, our waiter for breakfast every morning in the Sunspot restaurant, provides incredible service and always makes my entire family feel like the most important guests in the hotel. Rooms comfortably sleep up to a family of six. This is definitely our favorite place to stay near Disneyland.

  • Stayed: July 2012
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Thank nocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 7, 2012

Your review is definitely a favorite of ours! We’re thankful for your continued loyalty as a returning guest and for the kind compliments you’ve extended to members of our staff. Our hope is to provide families with an inviting place to call home while enjoying some of the best attractions and sights Orange County has to offer. It’s great that you enjoyed your accommodations and we hope you’ll return for another stay at the Marriott Suites Anaheim soon!

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Reviewed August 2, 2012

We had booked a suite in advance, for a long term (2 weeks) stay, but thought there were kitchen facilities. The rooms are OK in themselves, but you'll have to eat all meals out, or in the hotel. The reception staff are very friendly and helpful.
The pool area is quite spartan, so it's not a place you'd like to spend time relaxing. It's more a pool just to let very eager children get some water time, and then get them out...

  • Stayed: July 2012, traveled with family
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1  Thank J.P.Hernes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 17, 2012

While we’re disappointed that you did not stay with us, we appreciate that you shared your feedback. While our suites do not include full kitchens, they do include a separate living area and bedroom as well as a compact refrigerator and coffee maker. We hope you’ll stay at the Marriott Suites Anaheim in the future.

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Reviewed August 1, 2012

They were able to take us to the Angels game in the shuttle van for $15, very reasonable and you get dropped off nice and close to the main gate. The room was clean and quiet and the staff was friendly.

  • Stayed: July 2012, traveled with friends
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Thank NJW13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 7, 2012

The Angels Stadium of Anaheim is less than 2 miles from the Marriott Suites Anaheim, so taking in a ball game is a breeze when staying with us! We’re glad you enjoyed a convenient ride to and from the ballpark and hope you’ll return for a future stay soon. Thank you for your review.

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Reviewed July 30, 2012

The room was clean and spacious for 2 adults and 2 kids (ages 10 & 7). Staff were very friendly, welcoming and accommodating. Good fitness center and small pool, video arcade for kids and Starbucks on site. If you are staying there just for Disney you don't need a car. We caught a Super Shuttle from LAX to the airport which was easy and inexpensive .There is a Target right across the street (5 mins walk) which was very handy for picking up bottled water, milk and snacks to take back to the room (fridge in room to store milk and water). There are several restaurants within 5 minutes walking distance. There is a shuttle service that runs back and forth to Disney all day and half the night. Rental Car Companies are close by if you need one. The only criticism I would have was that the food in the hotel restaurant (we ate dinner once and breakfast once) was so so. I think ingredients that was used was cheap (very greasy sausages, off brand cream cheese that did not taste good). After that experience we ate dinner out and got light breakfast at the Starbucks, which was cheaper and better quality. I would stay here again and recommend it to others.

Room Tip: Ask for a room on the side of the hotel that you can see Disneyland Fireworks display from. Handy if...
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  • Stayed: July 2012, traveled with family
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Thank Travellersm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded August 7, 2012

It’s great to read that you found the Marriott Suites Anaheim to be an easy and convenient place to stay when visiting Disneyland and traveling without a car. Thank you for mentioning the convenience of our shuttle and our proximity to a number of shops and restaurants in Anaheim! We’re glad you enjoyed our amenities and received helpful service from our staff. We regret if you found your dining experience lacking, however, we would like to let you know that fresh, quality ingredients are an integral part of each of our dishes. We greatly appreciate your review and recommendation. It would be our pleasure to welcome you back soon.

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Additional Information about Anaheim Marriott Suites

Address: 12015 Harbor Blvd, Garden Grove, CA 92840-4001
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Garden Grove
#1 Best Value Hotel in Garden Grove
#1 Business Hotel in Garden Grove
#2 Family Hotel in Garden Grove
Price Range: $108 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Anaheim Marriott Suites 3.5*
Number of rooms: 371
Official Description (provided by the hotel):
The Anaheim Marriott Suites is the premier and largest Marriott all suites full service hotel located just one mile from the Disneyland Resort attractions and the Anaheim Convention Center. The Marriott Suites features 371 spacious two-room suites, a contemporary lobby and 10,000 square feet of flexible meeting space catering to a variety of social events, meetings and weddings. Enjoy the "Revive" bedding package in each suite designed with a living room and a separate bedroom. Guests will appreciate such amenities as a large well lit desk, wireless and high speed Internet access, voice messaging, two 32" flat screen televisions, iron & ironing board, coffee/tea maker, mini refrigerator, room service, dry cleaning service and laundry facilities. Guests can work out on state-of-the-art exercise equipment, relax in the outdoor pool and whirlpool. Dine in SunSpot, an American Restaurant or indulge in the simple luxuries of our very own Starbucks, just off the Lobby. ... more   less 
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Also Known As:
Marriott Anaheim Hotel Garden Grove
Marriott Garden Grove
Garden Grove Marriott
Anaheim Marriott Suites Garden Grove, Orange County, CA

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