This hotel is a nice place for families. But don't be confused, it is not a luxury hotel or resort by any stretch of the imagination. In my opinion it is barely 3 star. It also can be quite pricey. I paid $150 per night for two people - those aren't low rates in Anaheim. Having stayed in many Anaheim properties, including the Disney-owned ones, I definitely prefer Marriott or Starwood properties over Hilton (which owns Embassy Suites, Doubletree, etc.)
The beds were classic "old hotel" style meaning they were hard. Embassy has adopted none of the new standards pioneered by Marriott and Starwood (much more comfortable and higher quality beds, high quality sheets and bedding, use of white to imply cleanliness, etc.) Given the clear standards of their competitors (particularly Marriott), Embassy/Hilton seems to be embracing the cheap route.
In general, while quiet, I found the rooms to be dark and filled with furniture I'd expect to see on sale at Walmart. One of our remote controls didn't work and the air vent in the bathroom never worked. Housekeeping was basic. Such things like trays brought up from breakfast were simply left by housekeeping in the hallway outside of our room (in one case, for about a day and a half - another day and the food leftever would have begun to rot - trays of leftover food were left by housekeeping outside rooms throughout the hotel).
When the hotel is full, as it was when I was there, the elevators are a mess during peak times. There are apparently no service elevators so you'll find laundry carts in the undersized elevators with you. During peak periods a wait of up to 15 minutes is possible for an elevator - especally in the morning. Fifteen minutes might not sound like much, but believe me, it is when you are waiting for an elevator. While they look nice, the way the elevators are set up translates into a horrible design and is embarassingly inefficient for such a new property.
I may be in the minority, but I found the breakfast to be disappointing. The food quality was OK. I had never stayed at Embassy before, and really expected more. They advertise a "cooked to order breakfast" yet the only thing that was cooked to order was omelets or fried egg dishes, and even these items seemed to come out consistently burnt regardless of how you asked them to be prepared (that is, if the Chef even asked you). Plus, there was only one person preparing them, so the wait could be horrendous.
For a hotel trying to serve breakfast to a 1,000 people every morning, a single egg chef is not nearly enough. In contrast, the buffet found at most Courtyard Marriotts, while not free (usually about $10 per person), often offers far more than the Embassy Suites, including cooked to order waffles, french toast, poached eggs, and a MUCH better selection of fresh fruit (not to mention the more comfortable beds, better trained staff, and better housekeeping). Don't get me wrong, I know that in a place like this, a sit-down breakfast experience won't work because of the crowds, yet I think this hotel could learn a lot from how Marriott puts on a buffet.
On the other hand, the Manager's Reception was much better. If you want to get drunk for "free" on low quality (yet none the less, effective) mixed drinks, you can accompish that goal at the Embassy Suites - nightly. For some people, this benefit alone could justify the room rate. I saw plenty of inebriated parents towing kids around the hotel during this "happy" two hours. They have mocktails, as well.
The pool area is pathetic. Once again, there are two star hotels in Anaheim with vastly superior pool areas. It's clear that management/owners really cheaped out on several areas in building this hotel, and the pool (and elevators) are glaring examples. The pool is way too small and sits surrounded on three sides by the parking lot. The fourth side is a windowless wall. Very little landscaping. No creativity. No shade. Insufficient deck space. Little more than what you'd find at a Motel 6.
It can be hard to find parking when the hotel is full. That and I almost had to take a picture of some of the parking spaces, which seem as if they were designed for some kind of clown car. They are almost unbelievably tiny. Watch out for door dings. Thankfully they don't charge for parking.
To sum up: is this place horrible? Absolutely not. Just have the right expectations and you'll be fine. However, from reading these reviews on TripAdvisor I definetely feel that it is overrated.
For less than $100 per night, I'd stay here again if local Marriott brands are full. For more than that (and certainly for the $150 we paid for two people), I'd look elsewhere.
- Official Description (provided by the hotel):
- The Embassy Suites Anaheim - South hotel is located just one mile from Anaheim's Disneyland Resort® attractions. This all-suite hotel features complimentary cooked-to-order breakfast and evening manager's reception. Shuttles are available in from of the hotel to take guests to all of Anaheim, California's recreation parks. The Embassy Suites also features an on-site Disney® Desk with information on Southern California and Disneyland® Resort attractions. ... more less
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- Also Known As:
- Embassy Suites Anaheim South / Disneyland Hotel Garden Grove
- Embassy Suites Garden Grove
- Embassy Suites California
- Garden Grove Embassy Suites
- Embassy Suites Anaheim South Hotel
- Embassy Suites By Hilton Anaheim - South Garden Grove, Orange County, CA