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“Overrated”

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Embassy Suites by Hilton Anaheim - South
Ranked #9 of 19 Hotels in Garden Grove
Reviewed July 28, 2005

This hotel is a nice place for families. But don't be confused, it is not a luxury hotel or resort by any stretch of the imagination. In my opinion it is barely 3 star. It also can be quite pricey. I paid $150 per night for two people - those aren't low rates in Anaheim. Having stayed in many Anaheim properties, including the Disney-owned ones, I definitely prefer Marriott or Starwood properties over Hilton (which owns Embassy Suites, Doubletree, etc.)

The beds were classic "old hotel" style meaning they were hard. Embassy has adopted none of the new standards pioneered by Marriott and Starwood (much more comfortable and higher quality beds, high quality sheets and bedding, use of white to imply cleanliness, etc.) Given the clear standards of their competitors (particularly Marriott), Embassy/Hilton seems to be embracing the cheap route.

In general, while quiet, I found the rooms to be dark and filled with furniture I'd expect to see on sale at Walmart. One of our remote controls didn't work and the air vent in the bathroom never worked. Housekeeping was basic. Such things like trays brought up from breakfast were simply left by housekeeping in the hallway outside of our room (in one case, for about a day and a half - another day and the food leftever would have begun to rot - trays of leftover food were left by housekeeping outside rooms throughout the hotel).

When the hotel is full, as it was when I was there, the elevators are a mess during peak times. There are apparently no service elevators so you'll find laundry carts in the undersized elevators with you. During peak periods a wait of up to 15 minutes is possible for an elevator - especally in the morning. Fifteen minutes might not sound like much, but believe me, it is when you are waiting for an elevator. While they look nice, the way the elevators are set up translates into a horrible design and is embarassingly inefficient for such a new property.

I may be in the minority, but I found the breakfast to be disappointing. The food quality was OK. I had never stayed at Embassy before, and really expected more. They advertise a "cooked to order breakfast" yet the only thing that was cooked to order was omelets or fried egg dishes, and even these items seemed to come out consistently burnt regardless of how you asked them to be prepared (that is, if the Chef even asked you). Plus, there was only one person preparing them, so the wait could be horrendous.

For a hotel trying to serve breakfast to a 1,000 people every morning, a single egg chef is not nearly enough. In contrast, the buffet found at most Courtyard Marriotts, while not free (usually about $10 per person), often offers far more than the Embassy Suites, including cooked to order waffles, french toast, poached eggs, and a MUCH better selection of fresh fruit (not to mention the more comfortable beds, better trained staff, and better housekeeping). Don't get me wrong, I know that in a place like this, a sit-down breakfast experience won't work because of the crowds, yet I think this hotel could learn a lot from how Marriott puts on a buffet.

On the other hand, the Manager's Reception was much better. If you want to get drunk for "free" on low quality (yet none the less, effective) mixed drinks, you can accompish that goal at the Embassy Suites - nightly. For some people, this benefit alone could justify the room rate. I saw plenty of inebriated parents towing kids around the hotel during this "happy" two hours. They have mocktails, as well.

The pool area is pathetic. Once again, there are two star hotels in Anaheim with vastly superior pool areas. It's clear that management/owners really cheaped out on several areas in building this hotel, and the pool (and elevators) are glaring examples. The pool is way too small and sits surrounded on three sides by the parking lot. The fourth side is a windowless wall. Very little landscaping. No creativity. No shade. Insufficient deck space. Little more than what you'd find at a Motel 6.

It can be hard to find parking when the hotel is full. That and I almost had to take a picture of some of the parking spaces, which seem as if they were designed for some kind of clown car. They are almost unbelievably tiny. Watch out for door dings. Thankfully they don't charge for parking.

To sum up: is this place horrible? Absolutely not. Just have the right expectations and you'll be fine. However, from reading these reviews on TripAdvisor I definetely feel that it is overrated.

For less than $100 per night, I'd stay here again if local Marriott brands are full. For more than that (and certainly for the $150 we paid for two people), I'd look elsewhere.

Stayed: July 2005
5  Thank lighthouse206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,980 - 1,986 of 2,065 reviews

Reviewed July 20, 2005

We stayed here June 5-7 for our first trip to Disneyland. Having stayed at Embassy Suites properties before & travelling with a little one, we were quick to book this hotel. You can't beat the size of the rooms, the buffet breakfast and the nightly cocktail reception. The rooms were clean, the food was plentiful, parking was free and the employees were very friendly.

The shuttle to Disneyland ran every 10 minutes and had plenty of room on it throughout the day (we made several trips for "nap time").

As the other reviewers have pointed out, the elevators are slow but we had a room on the 2nd floor and just walked. The only other thing I would point out is that if you have an atrium view, be aware of the noise from the waterfalls (especially if you're a light sleeper).

Overall, a great place to stay.

  • Stayed: June 2005
    • Value
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6  Thank erzsikeCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2005

stayed at this hotel july 13/14.

upon arriving, we were very pleased with the hotel .. lobby is similar to other embassy suites we have stayed in and we were initially very happy with our choice.

the bad:

1. we requested a suite with a view - the room we got was on the second floor facing the parking lot and a golf course. what view?

2. not once, not twice, but three times ... the fire alarm went off sporadically during the middle of the night ... we evacuated the hotel TWICE ... the third time we said forget it. going back to sleep after the first one was hard, but impossible after the second and third. we were actually happy to be on the second floor at that point - too bad for the folks that were higher up who had to take the stairs. the hotel's answer to our question on why this happened THREE times was that it was "under investigation" ... one employee confided that this has happened in the past .. it was just lovely. the hotel slipped a note under our door the next morning that the alarms were for our safety and they extended breakfast until 10:00 a.m. - whoopee!!

the ugly:

my 8 year old nephew for some reason did not realize that we were checking out of the room (oblivious i guess) and left his game boy in the room. we called from ca adventure to inform the hotel that we had left the game boy behind and was told that it wasn't in the room. well it was - so somebody took it .. either the maid or the next guests. like my headline says, don't leave anything behind. and sometimes as hard as we try it happens - we forget things. so be very careful because the time from when we left and when i called was only a few hours.

the good:

as with other embassy suites, the breakfast was great .. eggs, bacon, sausage, pancakes, waffles, omelettes, cereal, fruit, donuts, muffins, hashbrowns, coffee and latte machines, juice .. and more. it was wonderful to have breakfast included and the happy hour was great too. also, other embassy suites have had tip jars out -- this one did not which was a really nice surprise.

we walked to and from disneyland and california adventure. for some reason, we felt that we needed the exercise .. the kids complained at first but got over it. it was a nice walk and not too far .. but not that close either. they say it's one mile but on the way home it feels longer. a lot longer.

honestly, the hotels around disneyland get away with a lot because of their location - i tried very hard to find somewhere decent to stay before picking this hotel. however, being that i live in southern california, next time i'll just drive home rather than stay and take my chances. wish i could recommend this for other travelers without reservation.

good luck to all on finding the right hotel for your visit to disneyland.

  • Stayed: July 2005
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13  Thank heartles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2005

Stayed a week at the Embassy Suites Anaheim South during the 4th of July.
Hotel was packed but still had a pleasant stay. Always found somewhere to sit at the great buffet breakfast. Elevators were always packed. Pool was simple but heated and the kids still had a great time. Beds were hard as a rock and the pillows were horrible! This hotel did help us to save a lot of money with the comp breakfast and evening drinks and snacks. Not to mention the kids loved getting their own drinks, food, etc.

  • Stayed: July 2005
    • Value
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3  Thank mdlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Honolulu, Hawaii
14
Reviewed July 16, 2005

We stayed at the Embassy Suites South in July of 2005. The facility is gorgeous, and although it is not for those on a truly tight budget, it is good value for those who can afford it, given the size of the rooms, the quality of the amenities, the complimentary breakfast and reception.

However, service leaves A LOT to be desired. The elevators are slow; the number of laundry facilities are inadequate for the number of units; and the front desk's attitude is more lackadaisical than service-oriented. Of more concern, the fire alarm malfunctioned TWICE in the middle of the night while we were there, and the guests were evacuated for what turned out to be a technical problem that we were told keeps happening and for some reason hasn't been repaired yet. Of even more concern than the actual false alarms was the offhanded attitude of the management, along with the poor communication about what was happening. When guests complained about both the false alarms and the nonchalance of the management toward evacuating children in the middle of the night (including a dying child there with Make a Wish Foundation, whose entire medical apparatus had to be moved), management shrugged and offered to extend breakfast by a half hour the next morning. No meaningful compensation was given to any of the deeply inconvenienced guests. Other guests told us this false alarm problem had happened repeatedly all week, AND that the hotel was given to frequent power outages in which guests got stuck in elevators.

In an establishment of this price range, this is absolutely unacceptable. For this reason alone, we will think twice about staying here again in the future. And that is a shame, because it truly is a lovely facility and could be one of the best places to stay in Anaheim, if management would get its act together, solve problems, communicate with guests, and put the customer first. (Oh, yeah, and deal with those slow-moving elevators!)

  • Stayed: July 2005
    • Value
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4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2005

We stayed at this beautiful hotel July 7-9 and were extremely pleased. The hotel was sold out (as we kept trying to add another night), and in the morning there were throngs of people trying to get to breakfast at the last minute (even though they serve for 3 1/2 hours!) The staff worked hard to keep everything clean and the delicious bountiful buffet was always well stocked. Every employee we encountered was extremely friendly and anything we needed was taken care of quickly and with a smile. There was always someone around to answer our questions - we really felt "taken care of". The hotel is beautiful and our suite was very spacious. We kept wondering how they kept the hotel looking so clean with all the people there. By far the best hotel we have stayed at so far.

  • Stayed: July 2005
    • Value
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4  Thank travelright2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
BC Canada
228
Reviewed July 3, 2005

We did a lot of research before leaving on our Disneyland trip this June. Although we had read great things about this place, it even exceeded our expectations.
Our room was large, lots of space to move around in the bedroom even though it had two queen size beds. Having two TV's was great, our kids had the bedroom and my husband and I used the fold out bed in the living room, so they enjoyed having their own space and watching tv in the morning.
It was nice to have a fridge and microwave in the kitchen area as well. The room was clean and the maid service was excellent.. lots of nice towels, etc.
We had read a lot about the breakfast, but we didn't expect it to be as lavish as it was. My son was thrilled to eat bacon every morning! Everything was delicious. We ate a huge breakfast each day, so that when we were at disneyland we only had a light lunch and then we made sure to be back each evening for the hotel's Manager's Reception which is every night from 5:30 to 7:30pm.
This Manager's Reception was really fun too. What we didn't realize was that there wasn't just popcorn, juice and other nibbles, but had complimentary beer, wine, as well as any number of alcoholic drinks too.
The breakfast and evening reception are all in their lovely atrium with ponds, little rivers, bridges, waterfalls, etc., so it is very relaxing.
All in all we recommend it but when booking, request an atrium view as the rooms in the corners only look out on the hallway by the elevator.

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
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13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Anaheim - South

Address: 11767 Harbor Blvd, Garden Grove, CA 92840-2701 (Formerly Embassy Suites Anaheim South / Disneyland Resort)
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Garden Grove
#7 Romantic Hotel in Garden Grove
#7 Family Hotel in Garden Grove
Price Range: $157 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Anaheim - South 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
The Embassy Suites Anaheim - South hotel is located just one mile from Anaheim's Disneyland Resort® attractions. This all-suite hotel features complimentary cooked-to-order breakfast and evening manager's reception. Shuttles are available in from of the hotel to take guests to all of Anaheim, California's recreation parks. The Embassy Suites also features an on-site Disney® Desk with information on Southern California and Disneyland® Resort attractions. ... more   less 
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Also Known As:
Embassy Suites Anaheim South / Disneyland Hotel Garden Grove
Embassy Suites Garden Grove
Embassy Suites California
Garden Grove Embassy Suites
Embassy Suites Anaheim South Hotel
Embassy Suites By Hilton Anaheim - South Garden Grove, Orange County, CA

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