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“Good hotel for kids!!!!”

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Embassy Suites by Hilton Anaheim - South
Ranked #8 of 19 Hotels in Garden Grove
Certificate of Excellence
Portsmouth
Level Contributor
149 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good hotel for kids!!!!”
Reviewed August 23, 2008

We stayed here for 5 nights to be close to Disney. Out of the 3 hotels we stayed in during our trip to America this one was the best!!

We had a suite it was huge. On arrival we checked in quickly and found our room. we are from the Uk so with the 8 hour time differance we went straight to bed with out unpacking!!
At 2 am I got up to go the bathroom and found the bathroom to be flooded with water!!

went back to bed until all my family were awake at 5am everyone was up so I went to reception and with no problem was moved to another room!!

this hotel is just a 5 minute drive to disney we used the shuttle at a cost of $8 for the 4 of us. Shuttle is every 20minutes and we never waited longer than 10 minutes for it!!

the hotel is clean and well kept. On the 3rd 6th + 9th floor there is 1 washing machine and tumble dryer. (which was very handy)
Kids like the breakfast (It's free)
Pool was open until late every night.

Had no noise from the other rooms but my son said the water fall and lion roaring woke him every morning!!!!

  • Liked — free internet use huge clean rooms
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank pepsi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (282)
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Hitchin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 22, 2008

We stayed here from 15/05/08-29/05/08 and it was the second time we had stayed for two weeks. However this time it felt overcrowded and extremely busy. The eating area at breakfast was was always too busy unless you got there as soon as it opened and the managers reception drinks were watered down, which again was different from the previous year. It was was also quite rowdy at night with lots of school trips, and the security guard who was ancient but pleasant wasn,t exactly on the ball as regards asking people to keep noise down. The rooms also were decorated in shades of brown which we hadn't noticed before and made the rooms and lobby quite drab.our room also melt strongly of smoke which didn't help.In hindsight it's probably good value if that's all you could afford but the Hyatt which is near to it is a lot nicer, and I think if we visit again we'll stay there.

  • Liked — breakfast
  • Disliked — overcrowded
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank squarebreather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento, Ca
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 10, 2008

Okay, where do I start. We were scheduled to stay at the Embassy Suites Anaheim South from Monday, August 4th through Friday, August 8th. The room was booked directly throught the Embassy Suites/Hilton website weeks in adavnce, prepaid at that. When we arrived at the hotel we were informed that the hotel was overbooked an our room sold. Ok, had this happen before, no big deal, right? Wrong!! We had called earlier in the day, not evening, to confirm our reservation and explained we would be arriving late. During the call the hotel staff mentioned nothing of the impending situation. The desk clerk told us when we arrived our room had been sold, and that accomodations would be made at another hotel. He then told me I would need to bring my family back to recheck into the hotel the first thing the following morning. I asked if a room would be ready, he said, "No, check in time wasn't until 3 and that we would need to come back with our bags at that time". Rediculous, I told him he was now inconveniencing our family and eating into our time in Disneyland. He then told me "that was not his problem and he was being more that accomodating by finding us a room for our first night". More than accomodating? This was a room I had prepaid for weeks in advance. Then he proceeded to tell that he would cancel the rest of our reservation if we did not like his resolution and we would be on our own to find a hotel for the remainder of the trip. Again, I understand this can and does happen, have had it happen to me at an Omni. Only difference the Omni didn't make me take time out of my vacation to check back into their hotel, rather they allowed me to stay at the secondary accomodation they had arranged.

Checked back in the following day, the room type we had reserved was not available, we had to take a smaller room. The hotel refused to make any adjustment for the smaller room. The room (1223) was in a corner, very dark and tiny. There was no remote for the tvs and no bed linens for the pull out sofa bed. The lobby is nice with a huge water feature, streams and waterfalls. The only downside is that all this water and Southern California heat make for a very humid lobby and suite. The room which was dark because of its location was made even darker by the dark colors used in the interior. The room was very clean. The breakfast was horrible, if you like oily grease soaked instant hash browns you'll love this place. Also, the milk they serve is only for the cereal, if you want a glass they charge you $2.00, mind you everything else is free. The breakfast ends at 9:30 during the week, and they do mean 9:30. I went down to breakfast at 9:25, while in line they started taking everything away. On second thought maybe they were trying to tell me something, avoid the food. I didn't try the roomservice, or managers evening reception. Also, if you need something from the smallstore on the premises forget it, they close at all different times. Went down a few times and they were closed at variuos times, not very convenient.

Parking is rediculous, the hotel shares a parking lot with 2 other hotels and a Bucca di Beppo restaurant. 90% of the spaces in the front are compact, and I do mean compact, a Prius will barely fit in the spaces. Most nights we had to park in an unlit lot in the back of the hotel.

I will not be back. I could go on and on and nit pick many more issues, but not worth it, lesson learned. I have stayed at several other properties in the area with similar accomodations and they were much more comfortable and friendly. If I were choosing again I would stay at either the Residence Inn or the Hyatt Orange County, both about a block away. This hotels staff needs to be retrained on how to provide proper customer service.

  • Liked — lobby
  • Disliked — Night desk clerk
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank brianattaylors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chico, ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2008

This place is the best place to stay. They are wiling to do whatever to make you happy. They provide toothpaste, shampoo, conditioner, lotion, soap, dental floss., and so much more free of charge. The beds are clean, new, and very comfy. The sheets are very soft and not of a cheap nature. Refridgerater also has a freezer. The breakfast is great. You cant get a better place to eat. However there coffee is the worst ever. You cant walk to Disneyland it is to far. AAA members get free parking at Disneyland if you buy your tickets at AAA. They. cant get you in your room earlier then check in either so dont arrive early or you will wait. The rooms are insulated really well and I neever heard anything. The elevators are quite a wait as someone else had mentioned. Check in is easy. You can pay cash with a 50 deposit you get back on check out, or you can pay credit card and they drop off reciept that morning and you check out on tv. Rooms have great views. I will only stay here from now on.

  • Liked — Cleanliness, staff
  • Disliked — elevators, check in time
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klandmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2008

This hotel was absolutely exceptional! The staff was great and very accomodating. Everything was so clean and breakfast was an added bonus. However, have stayed at other hotels since due to hotel being booked and realize that you can get same quality without the breakfast. Worth the difference of paying for breakfast every morning. Loved the convenience but just seems hotel is a little pricy just because it includes the breakfast. Great for families that would spend some time in the room with kids for naps, etc. For a couple who only sleeps there, better to go somewhere cheaper. Otherwise LOVED this hotel and would love to say again if price came down.

  • Liked — The breakfast in the morning and the atrium
  • Disliked — Seemed a little pricey compared to others in the area
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArizonaDisneyLuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 27, 2008

Overall I was very happy with this hotel. The suite was comfortable, clean and well maintained. The breakfast and happy hour were a nice attribute. The business center was great for printing our boarding passes for our flight and getting driving directions with out added expense. There were a few things that showed a lack of attention to detail but all issues were resolved immediately when brought to the managers and front desks attention.

Other comments: If you arrive by airport take a shuttle or taxi. We rented a car and drove which is not worth it. Plus driving in the LA region is terrifying. I have never seen such careless driving.

The Anaheim Regional Shuttle which for a reasonable fee takes you from the hotel to Disney Land and back is nice however don't believe them when they say it operates every 20 minutes. I would say 30-40 minutes is more accurate.

  • Liked — The Suite vice just having a hotel room
  • Disliked — the elevators which were painfully busy
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank HawaiiHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding, CA
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 17, 2008

Embassy Suites South is our favorite hotel to stay at when we go to Disneyland. I've never been bothered by the noise in the atrium & have always been far away from the elevators, so I've never noticed the sound from that either. Actually, compared to other hotels in the area, I've found the rooms to be quite quiet.

The breakfast is very good, cooked to order omelets, eggs, sausage, bacon, potatoes, yogurt, cereal, coffee, fruit, donuts, yum! Not to mention the managers reception every evening with free snacks, sodas & adult beverages. All free. Wonderful deal & great way for the kids to relax from the parks. Have some popcorn, shirley temples, a swim while mom relaxes with a margarita by the pool.

I found the beds to be very comfortable as well as the pillows & the sofa bed. Room service was quick & reasonable.

Lots of stores & restaurants nearby & a Starbuck's is in the Hyatt next door.

The only negatives I have are they could use another bank of elevators. We were on the 3rd floor & by the time the elevator got down to us, it was usually full. Also, the atrium was usually humid & warm most of the day. It's also more convienent to drive than use the shuttle. We always seemed to just miss the shuttle & I noticed it doesn't only stop at Embassy anymore. It has to stop at all the ART stops on the way to the park.

  • Liked — Living area separate from the sleeping area.
  • Disliked — Atrium was warm & humid & it needs more elevators
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wendebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Anaheim - South

Property: Embassy Suites by Hilton Anaheim - South
Address: 11767 Harbor Blvd, Garden Grove, CA 92840-2701 (Formerly Embassy Suites Anaheim South / Disneyland Resort)
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Garden Grove
#7 Family Hotel in Garden Grove
#7 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Anaheim - South 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
The Embassy Suites Anaheim - South hotel is located just one mile from Anaheim's Disneyland Resort® attractions. This all-suite hotel features complimentary cooked-to-order breakfast and evening manager's reception. Shuttles are available in from of the hotel to take guests to all of Anaheim, California's recreation parks. The Embassy Suites also features an on-site Disney® Desk with information on Southern California and Disneyland® Resort attractions. ... more   less 
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Also Known As:
Embassy Suites Anaheim South / Disneyland Hotel Garden Grove
Embassy Suites Garden Grove
Embassy Suites California
Garden Grove Embassy Suites
Embassy Suites Anaheim South Hotel
Embassy Suites By Hilton Anaheim - South Garden Grove, Orange County, CA

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