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“Happiest, no but Happy Hotel!”

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Homewood Suites by Hilton Anaheim-Main Gate Area
Ranked #8 of 19 Hotels in Garden Grove
Gainesville, Georgia
Level Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Happiest, no but Happy Hotel!”
Reviewed February 23, 2014

Small bump in the beginning by not being informed we were on a smoking floor, but that got resolved. Suite room was large enough for 4, with a teenager and younger sister. No hair dryer in room, needed a plug & mirror in bathroom to take care of yourself before stepping out into the bedroom. Slowest elevator ever and with lots of kids staying, certainly needed to speed it up. The evening meal (I was shocked they had one) was great as well as the breakfasts! Large dining area as well. Kudos to the kitchen staff! And kudos to the front desk and other staff, most professional I had been around in a long time!

Room Tip: Noisy all around being on a corner but after a day at Disney, you're too pooped to care.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank southernbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis v, Guest Service Supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, March 11, 2014
On behalf of the Homewood suites staff I would like to sincerely apologize for any inconvenience you experience during your stay. I am happy to hear you were able to join us for the amenities we offer and I hope they were to your satisfaction. I would also like to thank you for giving us the opportunity of serving you while on the area, and please feel free to contact me if there is anything else that you would like to share with us about your visit. We look forward to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,391 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
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English first
Al Khobar, Saudi Arabia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 22, 2014

Hi, I stayed at this hotel from Dec. 29, 2013 until Jan 21, 2014 (23 nights). It was room # 216
Here it is my opinion:
Against:
Loud noise when the next room using the shower. You will feel it like it is from your room.
For:
Best ever service… unbelievably nice team from the very low rank till the highest ranked employee.
It worth mentioning the following two cases:
1- I found the 200+ cm high shower inconvenience to have a bath especially for small kids. So, I asked the reception just 30 min after I check-in to give us another room with a telephone type shower but they said that such showers is equipped only at the rooms dedicated for disability and none of them was available. However, within less than 48 Hours, I got the maintenance person (Mr. Michel… many thanks to his gentle) visiting us to install a brand new telephone type shower. They changed their bathing system and purchased a shower telephone type handle especially for us.

2- When we informed the kitchen chief that we can not eat the egg with pork, she was nice and generous to prepare a special egg meal for us every time they had “egg with pork”.

Finally, it was nice to receive the invoice on the check out day at the early morning (despite they allow us to stay till 14:00 free of charge) which gave me the time to go through it instead of doing that at the reception and make a queue behind me.

Bottom of the line, they are great.

Room Tip: Use the 2nd floor to avoid using the slow elevator
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fawaz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis v, Guest Service Supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, March 11, 2014
Thank you so much for taking the time to share your visit with us while in the Garden Grove area. I am happy to hear that our team was able to help on things that were important to you. We sincerely apologize if the shower noise was any inconvenience during your visit. We will definitely utilize your comments to see how my maintenance team can help with this issue. Once again thank you for giving us the pleasure of accommodating you and I hope that the stay with us was a pleasant one. Please feel free to contact us if there is anything else that you would like to share about your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2014

2 night/3 day stay over Presidents Day weekend. Great front desk service. Very attentive, fast, and professional. They followed up on everything they said. Solid full hot breakfast with well designed and maintained seating. Well maintained hallways and rooms with full kitchens and full size refrigerators. Great for family travel. Everything was clean and décor was very good. Good size pool and large hot tub. Only issue was a slow elevator shared with maids carts. Highly recommend for families and for longer stays as the rooms are all two room suites.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 22, 2014
Thanks for taking the time to share your comments and posting them on TrtipAdvisor. We are extremely happy that you enjoyed your stay with us and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kirkland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

I stayed in the Homewood Suites for several nights while attending a trade show. The suite was clean and comfortable and set up with a full kitchen which would be valuable for families. There is a breakfast and dinner provided but the location was very convenient with several restaurants near by and a Target across the street. The hotel is a comfortable walk from the convention center but there is also a shuttle for those that don't wish to or can not walk. The outdoor pool is fairly large and is suitable for swimming laps.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Arthur K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 18, 2014
Glad to hear we were your home away from home while at the trade show. I want to thank you for a very thorough review and for taking the time to post it to TripAdvisor. We hope to see you back with us if and when your show returns to Anaheim. Or perhaps you'll return on pleasure to visit Disneyland! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

Everything was a 10 except your couch bed, lumpy and terrible! But everything else was excellent!!!! The free breakfast was pretty darn good considering it was a hotel free breakfast! Our room was very clean and it was only 2 miles to Disneyland, which is where we went! Good service and free wifi, what more could you ask for! Was the first time we stayed at Homewood Suites and I will definitely be back.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 18, 2014
I am sorry to hear of the sofa bed situation. Frankly if a comfortable sofa bed was found, the world would beat a path to that manufacturer's door! Having said that, if you could forward the number of the suite you stayed in to me I'll take a look at that bed. There may be adjustments that we can make to that sofabed. My email address is robert.doran@hilton.com. Glad to hear that aside from this you had a great stay. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fontana, United States
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 12, 2014

Have stayed at this hotel many times through the years and I am never disappointed. Staff is always super friendly and polite. The staff is very accommodating always!! Very close to Disney! Wonderful variety for the complimentary breakfast each morning. Just great a experience!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 18, 2014
Glad to hear that we are your hotel of choice! You have many other options and we are honored that you continue to select us. We look forward to your return once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 10, 2014

We stayed at the Homewood Suites because the rest of our family group was staying there, and were pleasantly surprised at the size of the accommodations, and all of the amenities offered for the price - full kitchen, huge bathroom with tub, and large televisions in both the bedroom and living rooms. More like staying at an apartment than at a hotel. The hotel could use a few more elevators, but otherwise, a good choice for a visit to Disneyland/Knotts Berry Farm.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank luzazulmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 12, 2014
Glad to hear that both you and your family enjoyed your stay with us. You'll be happy to know that we are not leaving well enough alone and will be making changes shortly to improve our guest experience even further! We hope to see you back with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Anaheim-Main Gate Area

Property: Homewood Suites by Hilton Anaheim-Main Gate Area
Address: 12005 Harbor Blvd, Garden Grove, CA 92840-4001
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Garden Grove
#8 Family Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Anaheim-Main Gate Area 3*
Number of rooms: 166
Official Description (provided by the hotel):
Extended stay suite hotel. An all-suites Anaheim hotel that will make you feel closer to home! The Homewood Suites by Hilton Anaheim-Main Gate Area hotel is one of the Disney Good Neighbor hotels, only a mile away. Enjoy complimentary Wi-Fi, daily breakfast and dinner Monday to Thursday. ... more   less 
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Also Known As:
Homewood Suites By Hiltonr Anaheim-Main Gate Area Hotel Garden Grove
Homewood Suites Garden Grove
Homewood Garden Grove
Homewood Suites Disneyland
Homewood Suites Anaheim California
Homewood Suites By Hilton Anaheim-Main Gate Area Garden Grove, Orange County, CA
Homewood Suites By Hilton Disneyland Area
Garden Grove Homewood Suites

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