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“Another great stay!!!”

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Homewood Suites by Hilton Anaheim-Main Gate Area
Ranked #9 of 19 Hotels in Garden Grove
Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Another great stay!!!”
Reviewed March 17, 2012

We just got home from our 2nd stay at the Homewood...we enjoyed it just as much as the last time...we did miss the fresh baked cookies they set out the last time, but we enjoyed the lemon water they put out daily...awesome customer service...the managers are very nice and go above and beyond for you....the breakfast was good...and the dinner they provide Monday thru Thursday evening is a nice extra...I am going to miss their beds...with all the pillows...we will be visiting again soon and for sure staying here again!!!

  • Stayed March 2012, traveled with family
    • Value
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Helpful?
2 Thank AZbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, March 27, 2012
We can't tell you how much we appreciate you taking the time to share such an experience on this website! The comments regarding the great customer service is very kind and we're thankful you had a great stay.....again! And you're right; the beds are perfect for relaxing after an exhausting day. We will look for you on your next trip to Anaheim. Thanks again.
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marysville
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 29, 2012

My family of 6 (13,10,5 and 2) stayed at the Homewood Suites the 3rd week of Feb. for 5 nights while visiting Disneyland. The rooms were clean and just big enough to accomodated teens and toddlers. Breakfast in the morning and a light meal in the evening was perfect to keep us going throughout the day (the wine and beer was a real treat after a long day with 4 at Disney!) The hotel staff was very pleasant and the manager was in the dining area most mornings making sure things ran smoothly. The pool and hot tub were well kept. The front elevator did run slow but we were aware of that prior to our stay and just took the stairs or back elevator. There were a bunch of band students staying and we were worried we would hear them all night but the rooms were very quiet. I only have kudos for the Homewood suites! We are already planning our next trip to Disney and will most definitely stay here again!!
Becky
Seattle, WA

Room Tip: Stay on lower floors 3 and under as the elevator is slow and it is easier with kids to take the stai...
See more room tips
  • Stayed February 2012, traveled with family
    • Value
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Helpful?
7 Thank nursmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, March 27, 2012
Thank you for going out of your way to write this wonderful review. We couldn't be happier that you and your family of 6 had such a good stay. Isn't it great to have the suite (50% larger than a normal hotel room) as opposed to being cramped in a small hotel room with just a couple of beds? We know the elevator can be a bit of a wait especially during high usage times (during breakfast), but thank you for your patience. We look forward to seeing you again on your next visit to Southern California.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2012

Was really excited about staying here because of the good reviews, booked on hotel website for a 5 night stay, family Disney vacation. Got put in room by elevator and heard it all night. A/C felt like it was blowing warm air and couldn't get thermostat to adjust. Asked front desk to fix A/C or move rooms, they were nice but stated the we're booked full and would send someone to fix it. Day 2 A/C still not working, asked front desk to fix or move, they sent maintenance and he replaced unit. This was done quickly but a little inconvenient because we were in room, kids and baby crawling around, trying to shower because we were all tired from Disney. Cold air blew out of vent for a couple of hours then couldn't get A/C to work again. Day 3 checked out early and moved to another hotel. I would've said this hotel was a good value with the free breakfast and dinner, but it didn't feel like it after all because we paid for a room and the least we should've had was a working A/C for comfort.

  • Stayed February 2012
    • Value
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Helpful?
5 Thank Jntan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 27, 2012
Thank you very much for taking the time to share your experience. As I read your review to my staff this morning, we were all surprised and disappointed that we let the issue with your air conditioning unit get to the point that you felt that your best option was to leave the hotel. We typically hold ourselves accountable for resolving any guests issue within 15 minutes (based on the degree of difficulty) and I will personally follow-up with each staff member involved to determine how we allowed this to happen. If possible, please contact me so that I can discuss this with you in more detail and offer an apology. My email is: joe.leinacker@hilton.com.
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Lancaster, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 18, 2012

My wife and I stay for five days. This hotel was great! Free dinner and drinks monday through Thursday (helps offset some of the Disney costs) Free breakfast everyday. The pool are was well maintained and secure. The rooms are big, clean and comfortable. The location is a few minutes from Disney and about 20 minutes from John Wayne airport. It's only about 45 minutes to LA or Hollywood. The staff was very helpful. I would stay again.

  • Stayed February 2012
    • Value
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Helpful?
1 Thank jimboshoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 23, 2012
Thank you for the review! We're happy that you and you're wife had such a good time while you were a guest here at the Homewood Suites Anaheim Main Gate. We hope to see you back very soon.
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San Jose
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 18, 2012

I finished a trip to Palm Springs this Christmas by laying over one night in Anaheim. It was closer to the airport for returning the rental car. I have stayed in Homewood Suites before and have only been disappointed once. This was a very pleasant experience. The place was very busy, but the staff were amazingly helpful and polite. they got me into my room as soon as was humanly possible and I enjoyed all of the other amenities. I was surprised to find that they charge for parking, but then in Anaheim, I guess that is to be expected. The shuttle to and from Disneyland saved me the hassle of the parking lot....remember that you can no longer park anywhere near the park, you have to park in satellite lots and take a shuttle. I will definitely stay here again when it is less busy, but I have no complaints at all and highly recommend this place to all.

  • Stayed December 2011, traveled as a couple
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Helpful?
3 Thank FlynnsterSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 23, 2012
We really appreciate you taking time to share your recent experience at our hotel. Homewood Suites is a fantastic brand and we're glad that you agree. When you factor in all of the great amenities this brand offers on a complimentary basis including the Suite Start Breakfast, The Manager's Welcome Home Reception, and the complimentary Wireless Internet, we truly are the best value in the Anaheim/Orange County area. We look forward to seeing you on your next visit to Palm Springs.
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Sunnyvale, CA
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 16, 2012

I stayed here while running the Tinkerbell Half-Marathon. The staff was friendly and went out of their way to help in every way possible. When I arrived back from the race shortly after check out time, I was told that I could go up to the room, ice my legs, and check out when I was done and packed. It made a world of difference. The rooms were quiet and spotless. The breakfast far exceeded by expectations. The location worked well, just a little over a mile from Disney with a shuttle running often, several restaurants in the immediate area, and a Target just across the street.

  • Stayed January 2012, traveled solo
    • Value
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Helpful?
3 Thank Mom2HEKs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 23, 2012
First of all, congratulations on running the Tinkerbell Half Marathon!!! Some of the staff at the hotel regularly run half marathons and we know the time and effort it takes to train in preparation for the race. We're pleased you enjoyed your stay and always happy to help our guests relax even if that includes icing down your legs! We hope to see you for next year's Tinkerbell Half Marathon again.
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Midvale, Utah, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 13, 2012

Recently stayed for a few nights to celebrate my daughter's birthday at Disneyland. We arrived very late the first night, we called on our way in and was impressed to see the crib in our room ready to setup! Did not expect to see that actually happen. Breakfast is par, good but not bad at all for being complimentary. I was shocked to see the complimentary dinner provided Monday through Thursday, we had no complaints here and it definitely saves some money. We had some TV and Bathroom light issues, nothing serious, but mentioned this one day on our way out the park for the day. TV was fixed but nothing in regards to the bathroom light, not a big deal, however I mentioned this as we checked out and without hesitation our parking was reimbursed....... Great service is easy to provide why can't the other hotels or even motels pick up on such a simple concept. Keep up the great service, we will definitely stay here again on our next visit. Only request for the future is to honor the online price for extending our stay one more day. We booked our room through the homewood website at a great rate and realized we had to extend our stay one more night once we arrived and were told this rate could not be honored for one more addiitional night. Did not stop us from staying the additional night... you had us at great service.

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
4 Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, February 23, 2012
Thank you for taking the time to write this review. We agree with you that it easy to deliver great service, but that starts with having great associates working at the hotel. We are very fortunate to have such a caring staff who's main goal is to ensure each guest has an experience similar to yours. I'm sorry we weren't able to match the rate you had when you extended an additional night. We have many conventions in Anaheim this time of year that sell-out the entire area which would cause us to restrict our online rates. We hope to see you again very soon.
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Additional Information about Homewood Suites by Hilton Anaheim-Main Gate Area

Property: Homewood Suites by Hilton Anaheim-Main Gate Area
Address: 12005 Harbor Blvd, Garden Grove, CA 92840-4001
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Garden Grove
#8 Family Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Anaheim-Main Gate Area 3*
Number of rooms: 166
Official Description (provided by the hotel):
Extended stay suite hotel. An all-suites Anaheim hotel that will make you feel closer to home! The Homewood Suites by Hilton Anaheim-Main Gate Area hotel is one of the Disney Good Neighbor hotels, only a mile away. Enjoy complimentary Wi-Fi, daily breakfast and dinner Monday to Thursday. ... more   less 
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Also Known As:
Homewood Suites By Hiltonr Anaheim-Main Gate Area Hotel Garden Grove
Homewood Suites Garden Grove
Homewood Garden Grove
Homewood Suites Disneyland
Homewood Suites Anaheim California
Homewood Suites By Hilton Anaheim-Main Gate Area Garden Grove, Orange County, CA
Homewood Suites By Hilton Disneyland Area
Garden Grove Homewood Suites

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