March 28, 2009 my wife and I just got married that night and chose this hotel to celebrate our first night as husband and wife. We got a 2bdroom suite and had our bridal party join us in the room after the wedding. Hotel security comes charging in and acts like we're a bunch of high school kids having a party. They had the audacity to tell me The Best Western is down the street, which was the most unprofessional thing that could've been said. When I replied by saying that a complaint will be filed with management, they snickered and said, "go ahead". They disrespected my wife and I and all of our bridal party. They demanded the extra guests leave at once. At that point my wife and I refused to stay in a hotel that would treat us with such disrespect.
I've dealt with 3 people with Hyatt, and all of have been a nightmare. They would not issue me a credit for my whole stay and put the blame on me for allowing too many guests in my room. They agreed to issue 1 nights credit and I have been going back and forth with them for the past 3 months and they still can't figure out how to issue me a credit.
I have refrained from posting a comment about my stay but after 3 months and no resolution I'm tired of the run around. All of my family and friends have heard the story, some witnessed it, and they will never step foot in another Hyatt. I've filed my complaint with BBB to hopefully speed up the resolution process.
I rate this hotel AWFUL for the bad service and lack of resolution.
- Official Description (provided by the hotel):
- When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more less
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- Also Known As:
- Hyatt Regency Orange County Hotel Garden Grove
- Hyatt Garden Grove
- Hyatt Regency Garden Grove
- Hyatt Regency Orange County Garden Grove, CA