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“Great staff, clean room, no fresh air.”

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Hyatt Regency Orange County
Ranked #2 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Santa Monica, California
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great staff, clean room, no fresh air.”
Reviewed December 2, 2013

The staff was perfectly delightful and the size of the room was great. The biggest problem with this hotel is that half of the rooms have no operable windows. I have never had allergies or chemical sensitivities, but they use something to clean the rooms which had a horrible and very strong smell (it was not only in our room, but filled the hallway) and made us both sneeze and feel itchy. There was absolutely no way to ventilate the room (since there were no usable windows), so we had to blast the air conditioning all night just to keep the air moving.

It's not that I wouldn't recommend this hotel, but I think they need to look into changing their chemicals. Also, do not take a room that faces the atrium. We couldn't open the curtains for natural light, as the neighbors across the way had a clear view into our room.

I did not talk to management about the chemical problem, as we got to our room at 11pm and were too exhausted to do anything about it. And, when we tried to speak to someone the next morning, there was an enormous crowd of people checking out and a bus-full of people checking in. We didn't have the time to wait around and let them know. I plan on calling later today.

Room Tip: Do not take a room that faces the atrium. We couldn't open the curtains for natural light, as t...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aidan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your feedback. We are truly sorry to hear about your reaction to our cleaning chemicals. Please contact Shane Nicolopoulos, Director of Rooms, at 714 740 6036. Thank you again for your feedback and we hope to have you as our guest again as we understand you did experience our delightful staff and enjoyed your spacious and clean room!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney, Australia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 30, 2013

Made visiting Disney with the family so easy. Efficient shuttle service, restaurants within walking distance and really friendly staff. Highly recommended for a stress free visit to Orange County. The only expensive aspect was breakfast.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brett0730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your glowing 5 star review. It is wonderful to hear that our staff provided such a stress free stay for you and your family during your Disneyland vacation! We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 29, 2013

Stayed here for 4 nights as part of a business trip. Couldnt fault the hotel or staff who couldnt do enough for us.

The OC Bar was a great place to hang out on an evening with the on site Starbucks a welcome first visit most mornings. I stayed in room 1617 which was a great size, very peaceful with a nice view.

Lots of guests appeared to be staying for Disney and with the park a short bus ride away its a perfect alrernative to the Disney hotels.

The onsite gym is large and modern and wasnt busy the times i went, the pool area has a range of additional facilities including table tennis, basketball and giant chess for the kids.

Transfer time from LAX is about 50 minutes.

Room Tip: 1617 was my room, great views and a peaceful location with a vending and ice machine just down the c...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lee_Wise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your 5 star review! We are so glad that you had a nice stay during your conference! We are happy to hear that you enjoyed OCB, your spacious and peaceful room, our gym, pool and our helpful staff. We look forward to welcoming you back soon whether it be for business or pleasure!
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Moscow, Russia
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 25, 2013

Such a great hotel! We were asked for good room and got one with wonderful view on Anahaim. Rooms were clean, reception was helpful and friendly, there was swimming pool and a gym. We will definitely stay there once we visit Anahaim again. Also prices was quite friendly.
I was stayed here for about a week in early Nov13

Room Tip: Ask for a room on high floor (not top though) - amazing view.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yuri_Efimov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your 5 star review! We are so happy to hear that you enjoyed the view from your room, it's cleanliness, our helpful staff and the value that you received. We look forward welcoming you and your friends back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 24, 2013

Seems to be a very old hotel. Its lobby area is nice. Rooms are no different that what you might expect at a Holiday Inn - practical, serviceable, comfortable.

There are 2 restaurants, nothing special. The Starbucks staff was great. Very friendly.

There did not seem to be a direct shuttle to SNA.

Room Tip: Based on the location, seems like there are only city views. The only choice might be getting into...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAlhadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your feedback. We are glad that you enjoyed our nice lobby and that you found our Starbucks staff to be very friendly! You are correct, we do not offer a complimentary shuttle to SNA but there are various companies who will pick you up from our hotel such as Super Shuttle available. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
Reviewed November 22, 2013

Our sheets had a blood stain....to bad we didn't catch it till we woke up next morning. Tub drain had a huge hair ball so it drained slow and toilet wasn't low flow so everytime you flushed we were scared it would overflow:/ they did fix quickly but it sucks that they don't maintain room standards prior to check in. Shuttle was always prompt to Disney....although target is close by fast food chain restaurants were not my cup of tea....I would def rent a car next time. If you can get a rate under 100.00 I would say it's worth the hastle...you get what you pay for! If the room would have been cleaned properly I would have generously tipped room service(I understand they are underpaid)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcnjhico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your feedback on your recent stay. We are truly sorry to hear that your stay did not meet your expectations. Please contact Shane Nicolopoulos, Director of Rooms, at 714 740 6036 as we would like to remedy your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 19, 2013

We usually stay at disneyland hotel but since they were sold out I booked at this hotel thinking it would either be a nightmare or a dream! Thank goodness it was the latter:) This hotel is officially our new disney hotel of choice!!! It all started with an awesome rate on expedia followed with an early check in to the hotel. Thankfully room was ready and we were assigned to a room (1416) with a great view of the disneyland fire work show. Kids ordered a nice array of desserts from room service and enjoyed them while watching a movie. The TV had a glitch but the hotel sent an engineer who repaired it within minutes and returned shortly after with a tub of goodies for the kids!!! Nice Touch. The valet service allows in/out privileges all day which was convenient and car was always ready in no more than 5 min max. Upon arrival we went next door to Joes Crab Shack and upon mentioning it to valet, the attendant offered us a voucher for a complimentary appetizer. Meal was awesome and very kid friendly:) There are many restaurants and shops nearby not to forget a Target store that has disney souvenirs!!! a pharmacy and grocery store:) Meanwhile, downtown disney is only minutes away and you can either take the hotel shuttle or drive. There is a 3 hour complimentary parking at downtown disney. Or the shuttle bus which is convenient and a flat $5 fee for the entire day, kids under 10 are free. The hotel has its own shuttle and designated area at disneyland and drops off and picks up every 30 min.
It was too cold to use the pool but the facility looks fun and we loved the fact that they had a big pitt where kids can make chocolate s'mores. There is also a starbucks in the lobby but it didn't stay open very late, but hotel restaurants offered a great alternative. Not to forget the check in and check out process took a total of a few minutes. And upon check out the manager greeted us to make sure all went well during our stay, which was very appreciated. So all in all we will definitely be back!!!

Room Tip: Room with a view of the disneyland fire works display:)
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, December 4, 2013
Thank you for your thorough 5 star review! We are thrilled to hear that we are your new hotel of choice when visiting Disneyland! Come back and visit us this summer so you and your family can enjoy our pools! We will look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Property: Hyatt Regency Orange County
Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
#4 Business Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 656
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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