I attended a conference at this hotel the last week in July 2008. My company paid for all but one night of my stay and all of my food and transportation costs. I arrived 2 days early to sightsee. The hotel is very pretty, clean, with a large atrium when you enter, so it’s nice and light and bright. This hotel is both kid friendly and good for meetings and conferences. I was a single female traveling alone for business.
This hotel is convenient to Disneyland, Downtown Disney and Disney’s California Adventure. All are approximately less than 2 miles from the hotel. It took me about 15 minutes to get to Downtown Disney from the hotel on a Thursday at 4:30 pm. It was a $9 cab ride (before tip, no fee for extra people). It is also convenient to the Block at Orange which is also a $9 cab ride in the other direction. Block at Orange is a walkable area with stores and restaurants and a spa called Burke Williams. The concierge can make arrangements for everything you need or give you phone numbers and maps for these places. There are also some restaurants within walking distance to the hotel. Specifically there is an Outback Steakhouse across the street and a Target store.
I had a car for the first two days, so I went to Beverly Hills to walk around and shop and had dinner at Spago. The drive at 4 pm on a Sunday took about an hour and 15 minutes because of traffic.
I had a king room on the third floor in the North Tower (367). It was very far from the elevators and ice machine in a very quiet hallway (only one other room next door). The room was large, had a lot of walking around room and a nice sized bathroom with a lot of counter space to put stuff down. It had a standard tub with a shower curtain. The view was of one of the pools and I could not see the fireworks at Disneyland at night (but I could hear them). The hotel does not change towels or sheets unless you call and specifically arrange for housekeeping to do so. I also had to arrange for extra towels because I was only given one face towel and one bath towel when I arrived.
Check in at 2 pm was easy. No crowds. My room was ready, my sister’s room was not, so they held her bags at the desk until her room was ready (it took about 30 minutes).
Hotel Staff/Customer Service
The hotel staff are very friendly. If I had an issue, it was taken care of. A few times I had to call twice about something, but it was always taken care of to my satisfaction.
Transportation/Parking/Valet Parking/Tour Buses
The hotel has a Disneyland Bus on site that runs every hour until the park closes. They also can arrange for tours that pick you up at the hotel if you don’t want to drive. The tours are listed on the Concierge page of the hotel’s website. I arranged for a tour of Universal and LA through the hotel. Valet Parking is $19 per day and you can go in and out as many times as you want. They also have self-service parking for $14. But for the extra $5, it’s worth it not to have to schlep to your car every time you leave the hotel. Especially if you are going to be schlepping at the park. The front of the building is all windows, so you can see your bus/taxi, etc when it pulls up if you are in line at Starbucks or sitting inside to stay cool.
The hotel has a restaurant called California Grill and a bar that serves the same menu after the restaurant closes. The prices are okay, but food is nothing to rave about, but if you are able, I recommend going somewhere else. I ordered room service several times and it was always delivered in the time specified. It is a little pricey, but the food was good. Starbucks is in the lobby and is open from 6 am to 8 pm. It is a full service Starbucks, but it is slow going in there. Allow for extra time as they take a while when it is busy and it always seemed busy during my stay (I was attending a conference with 400 people and everyone was on line for Starbucks before, during and after the meeting sessions). Pizza Hut is open in the evenings and also has some other food in refrigerator cases.
Gift Shop is limited, has no Disney stuff and is frequently closed for short periods because there is only one person manning the shop.
Conference Meeting Rooms are nice, the sound quality in the meetings was very good as was the projection equipment for slides and video. Conference Food was not that good. Everything was over-seasoned each day at lunch. Breakfast was okay.
Pools. There are two pools in the hotel. One is on the main level and one it with the exercise equipment. Both are a bit small, but have lots of chairs. One pools has some shade from trees, the other has little to no shade.
Concierge services are good. I had a problem with the tour, as the tour list that they offer is not updated, but they took care of the problem for me. I advise you check with the tour company directly to confirm what your tour is and what is included to make sure you book the correct tour with all of the stops promised.
GPS worked fine to get to and from the hotel.
Internet service through the hotel is $10 for wireless, however I had poor signal strength in my room and zero signal in the meeting rooms, even though it says your service is through the entire hotel.
Cell Phone Coverage was good for Verizon, my sister's TMobile was spotty.
Airport Shuttle is $20 to LAX. The airport shuttle stops at a few hotels and then drops you off at the Disneyland Hotel to change buses to go to LAX. My flight was at 1 pm and I took the 9:40 shuttle and barely made it through United baggage check (which requires your bags be checked 45 minutes before flight time) and security. I recommend taking a shuttle that gives you more time so that you are not so rushed for time.
We had an earthquake at the hotel on my first day (5.4 rating). I think the hotel did a good job of keeping low key about it. At first I thought they should make announcements and go around and check on people, but I think by having the staff stay calm and continue with business as usual did a lot to keep guests and non-Californian’s calm. The hotel is on rollers, so very little damage was done. Just some broken water glasses in the meetings rooms.
- Official Description (provided by the hotel):
- When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more less
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- Also Known As:
- Hyatt Regency Orange County Hotel Garden Grove
- Hyatt Garden Grove
- Hyatt Regency Garden Grove
- Hyatt Regency Orange County Garden Grove, CA