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“Excellent staff” 5 of 5 bubbles
Review of Hyatt Regency Orange County

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Hyatt Regency Orange County
Ranked #4 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Bernalillo, New Mexico
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent staff”
5 of 5 bubbles Reviewed September 2, 2013

We were at the Hyatt for ten days to attend a conference. The hotel is beautiful and the meeting went off without any problems. The staff, however, may have been the best feature of the hotel. They were unfailingly pleasant and helpful. We felt truly welcomed and taken care of everywhere in the hotel. The restaurants are very good, and the location of the hotel is great. We had a great time!

Room Tip: the south tower exterior faces Disney if you want to watch the fireworks.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your positive review! We are so glad that you enjoyed your long stay with us and that your conference was a success! We appreciate your feedback on our helpful staff because they love hearing from our guests. We're happy you were able to enjoy our restaurants as well. We look forward to having you back whether for business or pleasure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (500)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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English first
Farnham, England, United Kingdom
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

Stayed a few nights as taking children to Disney Land. Really helpful check in staff and they upgraded our room without asking. We had a suite with 2 bedrooms and large living room. They FOC had provided free breakfasts for the children if we were eating too.

The rooms were large and clean. Free parking too. The major advantage was that we were only 4 blocks from Disney!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your feedback! We are so glad that you enjoyed your stay with us and are happy to hear that you were able to experience a Family Suite, breakfast and parking while you were here. We look forward to welcoming you and your family back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed September 1, 2013

I enjoyed my stay, attending a conference for 8 days. The room was clean and comfortable and quiet. The bed was very comfortable, a surprise for me, I don't find that in most hotels. In room WiFi was very expensive. I needed to print out some pages at their computer center. The price was highway robbery. Families with children going to Disney probably don't care but I was there to work.
The staff was friendly and eager to please.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mdsmith217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your review. We're glad you that you were pleasantly surprised at the comfort of your bed, and enjoyed your clean, comfortable and quiet guest room! We appreciate your feedback on the value of items while staying with us and have made several changes to the items that we now charge for including our printing pricing. Thank you for taking the time to give us your feedback as you have made the next guest's stay that much better. We hope to have you return soon in order to experience our changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

We previously stayed in this hotel 4 years ago. It has improved and was a pleasure to stay in. The location is superb with many bars and restaurants within walking distance. The gym has been improved and is an excellent early morning spot to visit.

Staff are helpful and friendly. The hotel is very clean and has a good atmosphere throughout.

The oc bar is located in the foyer. It is slightly over priced and service can sometimes be slow.

The pools are good, clean and again have a friendly feeling.

I would recommend this hotel to both couples and families with children. A car is not essential due to the number of shuttles available.

AP

Room Tip: South tower above floor 3 as gym and pool on that floor and would be noisy. View superb over lA.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alexniuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your feedback! We're thrilled that you remembered us from 4 years ago and chose to return! We're glad you enjoyed our location to restaurants, Fitness Center, hotel cleanliness and atmosphere and our helpful staff. We look forward to your return sooner than in 4 years!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 1, 2013

We really enjoyed our 3-day stay this week at The Hyatt Regency Orange County. The location is great in that it is just close enough to Disney to make for a quick shuttle ride back/forth, yet far enough away that you feel like you have escaped Disney at the end of the day! We had a kid suite with bunk beds, which our kids were thrilled with. The room with their bunks was much larger than I expected, as we had just come from Legoland and by comparison - Legoland Hotel bunk bed rooms are tiny. Having the microwave and fridge were very handy also. The pools are small, but were not crowded at all and our kids were quite happy to swim there at the end of each Disney. The hotel overall is very kid-friendly, as you will read in other reviews. The shuttle bus to Disney was a completely painless experience, and you could have timed your watch by it. I would also like to especially point out that service at the Hyatt was outstanding. I have no idea what some of the other reviewers were even talking about in regards to poor or unfriendly service. Could not have been this hotel. Everyone from the Front Desk staff to bellhops, bartenders, restaurant staff, etc was extremely friendly, helpful and going out of their way for us. We do not have any special Hyatt guest status either. We would absolutely return to this Hyatt again in the future if we are in this area again, and would recommend to other families traveling to Disneyland area.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank njrockchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your positive review! We really appreciate our guests sharing their experiences with other potential guests and are excited that you enjoyed your stay and we'll look forward to your next visit hopefully! We love our Kid's Suites too, we're glad they exceeded your expectations along with our Disneyland shuttle, customer service and our restful location after a long day. Thank you again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 1, 2013

We had a really enjoyable 9 day holiday at this excellent hotel.The room was great and the staff could not do enough for us.The parking and shuttle are a little expensive, so you do need to budget for these if you are staying for more than a few days,but the disney transfer was good and there were always plenty of spaces for the car.We also enjoyed the restaurants.Again,they are not the cheapest,but the continental buffet was a great start to the day and the staff could not have been friendlier.The location in the lobby area gives everything a very spacious feeling.We would certainly stay here again.

Room Tip: Ask in advance for a room to view the disney fireworks if you want to see them each night
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alrock2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for choosing Hyatt for your recent 9 day holiday to California! We are so glad that you enjoyed your stay and appreciated our customer service, Disneyland shuttle, TusCA breakfast buffet and spacious lobby. We look forward to having you back next time your travels bring you this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
195 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

We stayed here for 2 nights while we went to Disneyland. The hotel runs a shuttle to Disney twice an hour and return trips are also twice an hour. It was really nice to not worry about parking at Disney. The shuttle is $5/person. However, it is complimentary for Hyatt Gold Passport members. Hyatt Gold members also enjoy free wireless internet. Parking is pricey at $16/day for self-parking and $22/day for valet.

We ate breakfast in the hotel restaurant the two mornings we were at the hotel and were pleased with the food and the service. We booked a 1 bedroom suite and the kids slept on the pull-out sofa bed. The room was clean and comfortable, although thought the bathroom looked a little utilitarian.

As Hyatt Gold Passport members, we would stay here again the next time we come to Disney. If we weren't Hyatt Gold members, we may look for other hotels in the area that charge less for parking and the shuttle

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nyctraveljunkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this review, September 12, 2013
Thank you for your review! We are pleased that you chose to stay with us recently and are glad you enjoyed our Disneyland shuttle times, Hyatt Gold Passport perks, comfortable suite and breakfast in our TusCA restaurant. We have found that our guests appreciate having an exclusive Hyatt shuttle and having to pay a small amount as opposed to sharing a shuttle with several nearby by hotels, but with no fee. We hope that when you return to Anaheim that you will again stay with us. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Property: Hyatt Regency Orange County
Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
#4 Business Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 656
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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