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“Fantastic hotel with amazing staff.”

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Hyatt Regency Orange County
Ranked #5 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 11, 2013 via mobile

We stayed at the Hyatt Regency Orange County for 12 nights for our first Californian vacation and what a brilliant time we had. We felt like the most important people at the hotel as it has such a personal touch. We stayed in a kids suite which was great 2 bedrooms with 2 tvs which suited my 4 year old perfectly. Room cleaned every day. We ate in Tusca for breakfast - lovely and the OC restaurant, my son's favourite, great idea with disney movies playing. Special mention to fantastic staff in particular Concierge Nancy, every request sorted to perfection and her colleague Mark - great staff who definately make this Hyatt what it is. Also if you need a taxi arranged for airport etc, the hotel car service is the way to go, this was great for us and with a super driver Thad this made our trip, he also took us to see Santa Monica and other areas. Thank you to all staff at the Hyatt we had a wonderful holiday and hope to be back soon. Jeni, Mark and Lightning McQueen fanatical son Christopher.

  • Stayed: May 2013
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Thank Jenijack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

Thank you for visiting us from the UK! We love hearing what a great impact our staff made on your Disneyland vacation, and appreciate you letting us know about your experience. Thank you for the wonderful review, and we hope to have you back during your next trip to California!

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2,466 - 2,472 of 3,698 reviews

Reviewed May 10, 2013

We spent 15 nights here in April. Had a 2 bed 2 bath suite, which was very clean and huge. We were in room 473. Check in was average, no greeting of any sort and all our requests of a high floor, away from elevator were ignored. No information provided about the hotel amenities or anything else. We were excited to be near Disney so ignored these minor issues.
During that first night we realised the vent in one bathroom, the adult one, was not working at all, which brings with it issues of bathroom smells pervading the room etc. we also notice that the you can also hear the nighbours use their bathroom which means you get woken up when this happens!! Not what i expect from a Hyatt or 4 star hotel.

Management did nothng, had to report this again and again till we gave up and accepted it. Offered move to cheaper room, aparently they cant fix a vent. go figure. And who wants to move rooms after a week? Most staff very average, not sure who others dealt with but we found none that went out of their way or were actually friendly. Everything seemed a hassle, or had to be looked into. In the end i have asked to be compensated for staying in a faulty room and suprise they are still looking into it, this is now a over a week since we left!

The hotel bus system is ok, but the often sell too many tickets and you can be left waiting for the next bus if it fills up. Handy to target but not walkable to decent eating, but we knew this coming in. There are plenty of options in Anaheim and probably better off looking for one with decent soundproofing and staff that care about your stay. We stayed for 2 weeks, you would think they would try and make the stay comfortable.
I expect staff at this level to make you feel welcome, go the extra mile, we had better service at the holiday inn express.

Stayed: April 2013, traveled with family
1  Thank hades68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

We truly apologize for any inconveniences that you and your family experienced during your stay with us. This is not the level of accommodations and customer service that we expect all of our guests to receive, and we are sorry that we fell short of that expectation with you. Thank you for letting us know about the situation. Although you mentioned someone was looking into it, if you would like, please reach out to Shane Nicolopoulos, Rooms Executive, at 714 740 6036 to see if we may rectify this situation.

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Reviewed May 10, 2013

We booked this amazing hotel as it was close to Disneyland - An excellent location in Anaheim, very nice amazing pools and spa. Gym looked pretty amazing - Highly recommended.
Amazing breakfast facilities. We had a fireworks disney room - which was amazing and a beautiful view over anaheim.

  • Stayed: October 2012, traveled as a couple
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Thank luckychi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

Thank you for visiting us from Australia! We are happy to hear you enjoyed the hotel’s location, pools, and TusCA breakfast. We appreciate you letting us know, and invite you to come back and stay with us again the next time your travels bring you this way!

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Reviewed May 7, 2013

We chose the Hyatt for it's central location to Disney, the Grove and Garden Walk. Our kid's suite was clean, smelled fresh and had an atrium view. The front desk accommodated our room request and granted us a late check out. By the way, thanks again for the band aid!

  • Stayed: May 2013, traveled with family
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2  Thank GreatTraveltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

Glad we could help you out with a band-aid, and nice, clean accommodations! Thank you for staying with us, and we hope that you will come back and see us again soon!

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Reviewed May 7, 2013

We booked the Hyatt for my daughter's birthday so we could be close to Disneyland but stay at a nicer hotel for less money than the hotels on the resort property. Overall hotel experience was great. They let us check in early and the rooms are nice, beds really comfortable, the bathrooms could use some updating the tubs looked old and creaked a bit. The pool area left much to be desired but they did provide room service food to the pool area which was nice to not have to leave. The parking fee is based on each overnight so the hotel allowed us to leave our car for the day we checked out and take the shuttle to Disneyland and then pick up at the end of the day for no additional fee.

  • Stayed: April 2013, traveled with family
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Thank Islandgirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

Thank you for your feedback! We are glad that you and your family enjoyed the hotel’s location to Disneyland, comfy beds, and value. We appreciate you choosing to stay with us, and hope to have you back again!

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Reviewed May 4, 2013

My girlfriend and I stayed at the Hyatt Regency Anaheim for the past week. All aspects of the hotel exceeded out expectations! The staff were very friendly and assisted us in any way that we required. The hotel is located minutes away from Disneyland and California Adventure, making the commute to the theme parks very short and accessible. The amenities that the hotel offers are great, including a pool, fitness centre, restaurant & bar, and an extremely convenient Starbucks. Finally, the price of the hotel was outstanding. Since we booked for longer than three nights, we received a complimentary night for free! I highly recommend this hotel!

  • Stayed: May 2013, traveled as a couple
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Thank Stefano F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

We are so glad to hear that you enjoyed your recent stay with us, including our location to Disneyland, value, and onsite Starbucks. Thank you for choosing Hyatt Regency Orange County, and we hope you will visit us again the next time your travels bring you this way.

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Reviewed May 4, 2013

We were disappointed with our last stay, but hotel is conveniently located for our needs. We arrived around 6pm and were offered an upgraded room on the second floor. I prefer the higher floors and since the second floor room would overlook the lobby we opted out. I also prefer a quiet room and since the hotel had a Decca group ( high school business types ) in the area with the executive suites were located they offered a king suite but on the 7th floor. So back to our original executive suit on the 16th floor with Decca. My fears of screaming teenagers at 2am were unfounded. I believe there were 600 in the group and I must admit they were much better than the youth ( preteens ) baseball or soccer teams we have encountered at Hyatt.
The room was quiet, clean and comfortable. Towels were white not grey. Other than the hiccup with check in , everything was perfect. I did notice staff seemed more friendly, happier & it did not seem forced as it sometimes can.
As many times as we have stayed here , the food & drinks in the OC were good. Check out Joe's Italian Ice down the street. Great soft serve ice cream sundaes.

  • Stayed: April 2013, traveled as a couple
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Thank shermansj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Manager at Hyatt Regency Orange County, responded to this reviewResponded May 13, 2013

Thank you for coming back and giving us another try! We are happy to hear that you enjoyed your stay with us, including the hotel’s location, OC Brewhouse, and staff. Thank you for letting us know about your experience, and please come back and visit us again soon!

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Additional Information about Hyatt Regency Orange County

Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Business Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
Price Range: $135 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 653
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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