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“Great place for family vacation” 5 of 5 bubbles
Review of Hyatt Regency Orange County

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Hyatt Regency Orange County
Ranked #2 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great place for family vacation”
5 of 5 bubbles Reviewed October 19, 2012 via mobile

We stayed at the Hyatt as part of a Disney vacation with two small children. Dave at the front desk got us checked in way early. We arrived at 9:30 AM and they got us a room. We went to our kids suite and our bags arrived shortly after from the bell desk. The toilet was clogged when we walked in, but maintenance arrived quickly after a phone call. We also requested a bed rail for our little one and it arrived and was installed with in minutes. The room was great for afternoon naps and bed time. The kids would go to their bunk beds and we could close the door for some quiet. The shuttle for Disney was always on time and the Starbucks in the lobby was super convenient. We purchased sandwiches from the grab and go a few times and they were pretty good. The only complaint is that the hallways are pretty loud. The doors slam and we went to bed around 10 with the little ones. All of the staff were awesome and we can't wait to go back in a few years!

Stayed October 2012, traveled with family
Helpful?
1 Thank OneManWolfpack658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 22, 2012
Thank you for staying with us during your family vacation to Disneyland! We are so glad to hear that you and your family enjoyed your stay with us including the staff’s service, Disneyland shuttle service, and Starbucks in the lobby. We apologize for any inconveniences that you experienced regarding the noise level. Thank you for your review of the hotel, and we look forward to welcoming you back as our guest again soon!
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3,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Overall, we liked our stay of two nights at Hyatt. The entire staff were friendly and helpful. The breakfast ordered at TusCA was excellent, eggs done perfectly (over-medium).

A little gripe: In our there were a couple bottles of water on the desk next to the coffee maker. While my sister and husband were visiting us in our room (they were staying a full week for the Hot Wheels Convention) she saw me open a bottle and told me that there would be a charge for it. There was no tag or any indication that the bottle of water was NOT complimentary.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AinaTita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 22, 2012
Thank you for taking the time to provide feedback on your stay with us. We are glad to hear that you enjoyed the TusCA breakfast buffet and friendly staff. We truly apologize for any confusion regarding the water bottles in your guestroom, as they are supposed to be marked with a tag. If you would like to discuss any of these concerns in further detail, please contact our Rooms Executive, Shane Nicolopoulos at (714) 740-6036. Thank you for staying with us, and we hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aussie
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 18, 2012 via mobile

Recently stayed at the Hyatt.
Stayed in a King Family Suite. We have 2 children, so this gave us a bit more room, which we prefer. We had a King bed room with ensuite, lounge room and another bedroom with bunk beds and ensuite. TV in each room. Another family option is the family suite, which is the same, but without the lounge room. Looked at the Disney hotel, but got a lot less space for more money. I guess it depends on your preference regarding space and location to Disney.
Had room service one night as well due to exhaustion and requested it at a particular time. Arrived as requested and was really enjoyable.
Hotel has a couple of pools (Nothing special), but good to cool off, a tennis court and basketball court. Rackets and balls provided.
Besides hotel eateries, Starbucks on sitel and choice of easy and quick snacks such as sandwiches and fruits available etc.
Room was clean, service was excellent and hotel provide an all day shuttle to Disney for $5 per adult per day (kids free). About 8min travel time. To far to walk.
Enjoyed our stay and recommend the Hyatt.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SpitzieAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 19, 2012
Thank you for your wonderful review and recommendation of the hotel! We are so thrilled to hear that you enjoyed the Suite, recreational activities, and Disneyland shuttle service. Thank you for choosing to stay with us during your Disneyland vacation, and we hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 18, 2012

I booked this hotel online three months ago, at the end of the booking process i was asked if i would like to be upgraded to a suite at $15.00 per night extra if one was available at check in, i answered yes and didn't give it another thought, upon checking we were told that a suite was available and that we were being upgraded, what a nice surprise after a 16 hour flight and an hour drive. The staff were extremely friendly and helpful, nothing was a bother for them and even arranged a tour into Tijuana at short notice for us when another company decided to cancel the one we had booked over two months prior. If we ever go back to Anaheim again we will definitely stay there.

Room Tip: If they offer an upgrade, take it. Well worth it.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shane035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 19, 2012
We are so excited to be your favorite hotel in the Anaheim area! We are glad to hear that you experienced the level of customer service that Hyatt prides itself on. Thank you for visiting us from Australia, and we look forward to having you back as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

We stayed at this hotel in early October for 5 nights in a Kids Suite. I was a little worried as we have two teenage boys who are just over 6ft and wondered if the bunk beds would fit them. They had no problems with the beds at all, the bottom one was a double bunk and top was a single, but the length wasn't an issue. The room was rectangular with a large door separating the adults from the kids area. We all had plenty of space, there was a TV in each area and a shared bathroom. The room was immaculate and our king size bed was the best I've ever slept on in a hotel! Very comfortable/soft but not sinking and very supportive. The hotel staff couldn't do enough for you; a special mention about Angela the Concierge. She was incredibly helpful and knowledgeable and went to great lengths to assist with the right tours for our family. Disneyland/California Adventure Park is 5 minutes in a shuttle ($4.00 per person return trip) leaving every 30 minutes. You are close to 'The Block' discount shopping outlet. You'll pick up the best bargains on designer products - ask Angela to tell you about it. Target is across the road and they sell everything from groceries to clothing. A wonderful location and will definitely be back.

Room Tip: Ask for a room which overlooks the outside of the hotel rather than an internal view of the foyer...
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  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Youngones62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 18, 2012
Thank you for your wonderful review of the hotel! We are so glad to hear that you and your family enjoyed the Kid’s Suite, Disneyland shuttle service, and Concierge. Thank you for staying with us during your Disneyland vacation, and we hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

We stayed in a 1 bedroom Queen suite for our 3 day Disney experience. At first I was hesitant staying at this hotel with regards to relying on a bus to get to Disneyland rather than staying close to the resort and having the flexibility to walk. However this service was faultless and efficient hence made our stay at the Hyatt more than what we expected and honestly by the end of a day at Disney didnt feel like walking anyway
Our room was spacious and clean, loved the lounge area so the kids could have their own space instead of relying on a bed to chill out and beds were comfortable.
Another positive even though small is having a mini fridge to use at your disposable as most in the US require a charge.
Also I must express a huge thank you to the gentleman who checked us in as we had done a 13 hour flight from Australia and arrived at 9am with 2 children in tow hoping to get checked in early however our room was not ready but the kind employee put a rush on our room and was ready within an hour..this was great customer service and appreciated immensely.
My only tiny negative comment was conceirge could have been a little more helpful and friendly but overall a wonderful hotel and would come back to stay.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrizBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 18, 2012
Thank you for staying with us during your Disneyland vacation! We are so thrilled to hear that you enjoyed the One-Bedroom Suite, customer service, and Disneyland shuttle service. Thank you for visiting us from Australia, and we hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 15, 2012

I stayed in an accessible room. The huge bathroom has a walk-in shower. The bed is
so comfortable I slept through the night. Great hotel as to be expected of Hyatt, except the very expensive food at the restaurant.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alrenwald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, October 18, 2012
Thank you for taking the time to provide feedback on your stay with us! We are glad to hear that you had a comfortable stay with us. Thank you for choosing Hyatt Regency OC, and we hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Property: Hyatt Regency Orange County
Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Business Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 656
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Hyatt Hotels Corporation and Jetsetter so you can book your Hyatt Regency Orange County reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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