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“Wonderful hotel!”

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Hyatt Regency Orange County
Ranked #2 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Bournemouth, UK
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful hotel!”
Reviewed August 22, 2012 via mobile

We are regular annual visitors to this hotel when we travel from the UK for three weeks vacation. Yet again the Hyatt has managed to exceed our expectations.
Our suite was on the 5th floor, not as high as we would have liked as we prefer to be as high as possible for a 3 week stay to ensure peace and quiet however our room was clean, comfortable and most of all peaceful ensuring a good nights sleep, no noise issues at all throughout our stay.
This was our first experience of the new shuttle service to Disneyland and some aspects definitely need to be improved, mainly the scramble for seats coming home at peak times, for example after the fireworks. Some nights there was an employee (not sure if from the hotel or bus company) to try and organise the line to eliminate line jumping but this was not always the case and when this happened it was every man for himself- please Hyatt if you are going to charge for this service you need to address this issue.
My only other gripe was regarding a large church conference that was taking place in the hotel. We didn't experience any noise when we were in our room but the noise in the lobby was unbelievable....nor was it easy to clear a path through the hordes of delegates congregating in vast numbers, totalling unwilling to stand aside and let other guests through. Fancy a Starbucks when there was a break in their program? Forget it- the line was right back to the Disney ticket desk! Want to take a dip in the pool? Forget it, all loungers taken by the conference delegates. On more than one occasion I was physically shoved by one of them. However the most disturbing thing of all was the way they treated hotel staff, especially in Tusca when I witnessed first hand rudeness that I wouldn't have expected from a church group, cutting in line, trying to grab a quick breakfast and not pay etc etc......the hotel really needs to rethink the whole issue of large groups as they are taking over at the expense of other guests.....would it be possible to restrict them to stays out of high season? And also lay down some ground rules to their organisers? Just trying to give some constructive feedback...
Wanting to end on a positive note, we will most definitely be back as this is our hotel of choice in the Disneyland area. Your staff were always willing to do whatever was needed to make sure we were enjoying our stay and were amongst the friendliest that you will find anywhere. A particular mention to Jean and Melissa in Tusca (look after those gals, they are an asset to your hotel!) also the wonderful Angela on the concierge desk who is THE person to ask if you need to know anything at all, I'm still trying to catch her out and ask her something she 'doesn't know! ;) Already looking forward to visiting next summer!

Stayed August 2012, traveled with family
Helpful?
1 Thank Sixtimesinanaheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 28, 2012
Thank you so much for being such loyal guests of the hotel! We are so glad to hear that you enjoyed your stay once again with us! Thank you for letting us know about your experience, and we truly appreciate your feedback. Thank you for visiting us from the UK, and we look forward to welcoming you back as our guests for years to come!
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3,355 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
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Virginia Beach, Virginia
Level 5 Contributor
79 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 20, 2012

Overall, this hotel is pretty amazing. Clean, great amenities, and great location to many different attractions.

For solo business travelers it is OK for business. There's families and kids everywhere, so it's not a place for "peace and quiet", especially in the pools. The rooms were quiet though. The gym though is very adequate with more than your standard gym equipment.

Valet parking is stupid since the lot is just behind the hotel right next to the self parking lot and both lots are uncovered.

My one complaint of the stay was that the TV reception was terrible on certain channels especially ESPN, which was able to be heard but pretty much unwatchable. When I told the front desk about it after check out, I got a well-that's-just-how-things-are-at-the-moment type response.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RussRexRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for taking the time to provide feedback on your stay with us. We truly apologize for any inconveniences that you experienced with your guestroom tv, and we thank you for letting us know of the issue. We are happy to hear that you enjoyed your overall stay with us, and we hope to have you back as our guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 20, 2012

I went here and stayed 1 night for a conference. It's about 30 mins (in semi traffic) from John Wanye airport. There are many different chain restaurants within walking vicinity of the hotel. There's also a liquor store, walgreens, and target across the street as well. Although there was a conference with about a million other people, the check in/check out was amazingly fast and efficient. There are two pools, both providing a perfect place for getting your tan on! The decor and architecture of the hotel was very beautiful. The rooms are standard for a Hyatt, but I believe this service and ambiance of the place puts this hotel over the top.

Room Tip: $10 pp with supershuttle. LA taxi's are a MAJOR rip off (speaking of someone coming from the NY...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iluvcamby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for providing such great feedback on your stay with us! We are glad to hear that you enjoyed the pools, service, and ambiance of the hotel. Thank you for staying with us, and we hope you will visit us again – whether for business or for pleasure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
203 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed August 20, 2012

On our arrival, there was no line we would have had to queue. The lady at the front desk was not really happy that we disturbed her, because she didn't seem to realize, there were guests and was not really in the mood to welcome us. That for, our arrival at the Hyatt was not very warm.
Our family suite was facing the hotel parking - the view could have been nicer. The room was very big with a living room, 2 bathroom, childrens bedroom and our bedroom. Plus enough space to accomodate us 5 plus our luggage for 4 weeks travelling... The hotel offered complimentary internet in August, which we think, in the meantime, all Hotels should offer for their guests! Great! The room was not really clean and under our bed we even found broken sunglasses from a former guest...
Breakfast at the Tusca Restaurant in the Lobby was wonderful - high quality, organic and.... a great service from a very friendly lady.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaiser96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for taking the time to provide feedback on your stay with us. We truly apologize for any inconveniences that you experienced during your stay. That is not the Hyatt level of service, detail, and cleanliness that we expect all of our guests to receive, and we thank you for letting us know. We are glad that you pleased with your overall stay and enjoyed the TusCA breakfast buffet. We hope to have the opportunity to have you back as our guest again.
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Montana
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 19, 2012

We had a very enjoyable stay at this Hyatt, they upgraded us to a kids suite which was very nice. The staff was very helpful and eager to please. Room was very nice and clean, pools were enjoyable, conference rooms were very roomy and well maintained.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LV2EXPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for providing feedback on your recent stay with us! We are happy to hear that you enjoyed the Kid’s Suite, service, and conference rooms. Thank you for staying with us, and we hope you will come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 19, 2012

If you can get this hotel for less than $120 then it is a good steal. The place is convenient to all major attractions such as 5 mins to Disney Parking and 15 mins to Angels Stadium and 10 mins to The Outlet at Orange. Target is across the street with various restaurant and sports shop. Hotel lobby and bar area are wonderful.

Clean room, friendly staff. Try to avoid 3rd floor because the access area to pool does not have waterproof covers or locker. People wear wet swimsuits and shoes onto the corridor carpet to elevator so it is bad for people who stay on the 3rd.

Stayed there Aug 14-17

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wescbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for taking the time to provide feedback on your stay with us. We are glad to hear that you enjoyed the staff, OC Brewhouse, and location of the hotel to nearby attractions. Thank you for visiting us from Canada, and we hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2012

Just returned from family vacation to Disneyland. Although this hotel is about 10 minutes away from the park the shuttle makes it easy. Drops you right off at main gate. The lobby is beautiful, the room was a tad dark but spacious and clean. The only thing that was weird is that they advertise the kids suite for young families and yet there a is sign on the top bunk that says not for kids under 16. All in all good value!!! Lots of self parking out back to save you from valet costs.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 22, 2012
Thank you for staying with us during your family vacation to Disneyland! We are so glad to hear that you enjoyed the Disney shuttle service, lobby, and value of the hotel. Thank you for providing feedback on your stay with us, and we hope you will come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Property: Hyatt Regency Orange County
Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Business Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 656
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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