Let me start by saying that we are SPG gold and stayed this past weekend. We have stayed at the other Sheraton down the street on a prior Disney trip, but decided to give Sheraton Garden Grove a shot since it was only 3,000 points a night versus 10,000 at the other Sheraton hotel. Since there was a free shuttle to Disney we figured we'd give it a try. We checked in and the lobby was very nice. We were given keys to floor 6 (SPG floor) and headed up the elevator. We were immediately greeted by a horrible stench - smelled like a sweaty gym and the hallway carpet was totally soiled (like HUGE stains all over). We went into our room and unfortunately the room also smelled like nasty sweat (think GYM smell). We went back down and asked to be moved. They were not overly apologetic, but moved us to a different room on the same floor. Luckily, the new room smelled fine, but the carpets were still DISGUSTING. I mean I know hotel carpets deep down are never going to be clean but to have HUGE black stain marks everywhere, it makes no sense. What happened on floor 6? Can they not get a steam cleaner? The room overall looked clean, but the nasty carpet ruined it for us. Luckily I brought flip flops as there is NO way I would have walked barefoot on those stains. On a positive note, the breakfast was very good and very fairly priced and the shuttle was super easy and convenient. If they would just CLEAN their carpets, this hotel would be an amazing steal. I saw other reviews where other people mentioned the carpet too - come on guys, clean your carpets and I bet you get a lot more 5 star reviews. Lastly, I have to gripe about the guy at the front desk. On our last day we asked him to call a cab so we could go to John Wayne Airport. We took a cab on the way over, and it was only $33 in HEAVY rush hour traffic. He says to my fiance "Oh, I will call you a towncar instead, its the exact SAME price as a cab." A few minutes later, in comes this clearly off the books driver (it was a mini van not a towncar) and we see him walk in, ask for the hotel staff who called him, then hands him cash (clearly the hotel guy got a cut). I thought it was a little shady, but we got in anyway. Since it was 5pm on a Sunday, there was NO traffic and it took us HALF the time to get to the airport and it did when we landed on Friday night. When we get out, the guy says $45. How is $45 the SAME cost as a cab that would have been way less then $33 given the lack of traffic. Super sketchy. I'm sure that extra $15 they charged us went straight to the hotel staff. Not professional and we were dumb for trusting him and not insisting on a cab.
- Official Description (provided by the hotel):
- Step outside and enjoy the nearby attractions. The Sheraton Garden Grove is only 1.5 miles away from the laughs and screams at Disneyland, and the variety of shops at Downtown Disney. ... more less
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- Also Known As:
- Sheraton Garden Grove - Anaheim South Hotel Orange County, CA