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Beatriz H

Family vacation

5.0 of 5 bubblesReviewed Jul 6, 2019
Great location, next to a shopping center and restaurants just a few minutes away. Incase you forget something for your trip you have Target next door. Great customer service from the hotel and the employees as well.
Date of stay: June 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,259)
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177 - 182 of 1,259 reviews
Reviewed July 5, 2019

Didn't like the fact you have to pay extra for guest's breakfast. I made a goof and said only 1 guest for reservation. They wouldn't let me change when we checked in and said i would have to pay $7.00 per person a day!! Not to mention the breakfast isn't worth the $7.00. Would not recommend. Rooms smelt like smoke and stuffy.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank GoPlaces14536955833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 4, 2019

You get what you pay for. It felt like staying at a motel. However, this place is perfect for the low budget traveler who just needs to just sleep and leave. I'm not sure why some appliances including the phone, alarm clock were all unplugged. On a positive note, the front desk staff were friendly.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Global63683199151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 2, 2019 via mobile

We stayed at this motel multiple times. This last time was the worst. We stayed 3 nights. On our last day we went to Disneyland for the entire day. We left on Saturday morning June 29th around 8 am. We returned at almost midnight. When I walked into my room I noticed my Apple Watch charger was not on the bathroom counter as I left it. I asked my husband if he moved it. Upon further inspection I realized both our Apple Watch chargers were gone, our phone chargers were gone and my brand new IPad Air was gone. I had the IPad in a drawer. Also they took two of our phone chargers. My purse was on the floor. I looked to see what was missing. My kindle, eye glasses and car keys were taken. They did not take my wallet that had money and credit cards in it. We called the police to do a report. I called the front desk to request a manager. I was told management does not work weekends. Upon further inspection of my room, I noticed debris on the floor and the door looked as if it may have been tampered with. I requested security. He looked at it and took photos. He said in the two years he worked at the motel he has never had this happen. I looked at the reviews and I have read this has happened. The room number we were in was 254, the last room at the end by the stairs. I asked if they had cameras and I was told not on the second floor. I called on Monday morning to speak to the manager. Again he was not in. I finally got ahold of the manager close to noon. He said he needs to have the insurance look into it. This was yesterday and I have not heard back. I am very disappointed how this is being handled. I will not stay at this motel ever again. The motel was below average but it met our needs in the beginning. It has gone downhill every time we returned. I try to stay at Wyndham properties for the points but it looks like I will need to find something else.
Do not stay at this motel. Besides the theft, there are a lot of other things that are horrible. The breakfast is disgusting, many of the ice machines don’t work. Every time we have gone the ice machine on our floor is out of order. The water pressure in the shower barely has any pressure. I am hoping Mick the manager takes care of this.

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank lbfluffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded July 3, 2019

Greetings Ms. Jessica Phillips,

Thank you for your feedback on Yelp and TripAdvisor. We understand and apologize for the inconvenience caused by the incident happened during your stays, which we has assisted immediately but our Insurance company would investigate further from this point. Our Hotel is currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to accommodate you the next time you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019

The room was fine, the staff was great, but the wifi was very unreliable. It was easy to connect initially, but very random as to when it would be available. There were times when my husband could connect to it, but my kids and I could not.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Culture25697681952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 1, 2019

I need my money back this place is really badi will never stay here again every think was really bad services was the worst I have any were I have pad please be for but this is the worst one I Will not staying here again

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Fathi34 A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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