Never again food horrible noisy. Pot smoke filled hallways. Mold and roaches in the room. Charged extra for same room just asked for a quieter room. Banquet rooms being rented out so big parties with loud music and people running all over half the night.
Thank you for your feedback. We understand and apologize for the inconvenience caused by the noise in our surrounding areas. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to accommodate you the next time you are in the area.
FIRST OFF: You can smoke in designated area only, both types. Security Guard let me know about the other the day before I was leaving, since I was a bit scared to ask staff. They are friendly though.
Ok, on the the Review.
When we got there the room did have a bit of a odor, but is something I have experienced before at hotels that are this old. The room was great and the bed comfortable, but the pillows will drive you crazy. Mainly since I think someone beat the crap out of them and forced all the fluff into one side. They are normal size pillows once you beat it back to its shape, but OMG they were about the size of a throw pillow. Since the staff beat them to a pulp. Kinda saying that they either need new pillows or just make sure to bring your own if you are able to. I wish I had packed only a suitcase for my pillows. I would have maybe slept better. The bed to me was comfortable and that is saying something about me. I never really sleep good on hotel beds, but if the pillows had not been how they were. It may have made the experience better. So, even though my bed was comfy, I would say that the room I got was a lucky one to have. Now, the blackout curtains do need to be replaced.Since our were shabby, but we were able to make do. When it comes to the plugs, do not stick anything into the wall. I found that out when I tried to plug anything in the wall plugs. Use only the plugs that are provided on the lamp. Since they to me felt more safer to do. Now, the one thing that really did bring the trip a bit down, was the breakfast. Something that I found so stupid. Now you will receive tickets for breakfast to turn in and eat. Yes, you heard me. You will get a ticket for how many mornings you will be there. To be able to get breakfast. Which means, YOUR ENTIRE PARTY HAS TO SHOW. Since, they will not allow you back in after you gave them the paper. Making no damn sense. So, if one person from the room went down with the paper to eat breakfast and turned it in. The others from the room cannot show up later, they have to show up all together. I ate there twice, but I was just not impressed. The breakfast was very disappointing and really offered what it seemed not many options. NO PANCAKES, NO BACON, NO EGG WHITES, NO CREAM CHEESE- which I think you could have bought at the gift shop within the lobby, NO MENU FOR WHAT WAS SERVED DAILY OR WHAT THEY SERVED DURING THE WEEK. This would have made eating there a not so surprise of WTF was being served.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
After 2 hours of sleep in hotel room, we experienced bed bug bities. Clerk let us change room, and told us a manager would contact us . Clerk did not correctly enter room change, housekeeping cleaned room and took a suit of clothes. Billing and charges, nor manager contact us . Not happy at all at this location
I liked the location and bathroom was clean. What I didn’t like: broken a/c in first room, filthy 2nd room floor, lint trap on hair blow dryer full in two rooms, no comforters on beds, room keys deactivate, elevator slow and broke down once, ice maker broke down once, noisy neighbors kept me awake 2/5 nights, saw a small black bug in the ice machine room on 2nd floor, overall very old appearance, staff not that helpful. I wouldn’t recommend this place and wouldn’t stay there again. It was gross.
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you choose to stay with us again, so we can show you our true level of service.
Staff needs more training, hotel not clean just the lobby, breakfast was ok if you want dried out food bathroom has mold, gift shop change prices on same items all they can say is we can make are own prices on items we stayed 7 Days here in the same room house keeping never came on there own I hand to ask house keeping to clean our room. After 5 Day of that we where locked out of our room went to the lobby and ask why we where locked out he said some time the key card deactivates so he ask what room never asked for I D just reset the card. Then on check out they asked for what room are you checking out of I said 443 she said no one is in 443 I said been there for 7 days she looked at me like I was dumb. She looked up my name and they had us in room 217 that’s why we never had room service. And every time I saw room service and told them they keep missing our room you think they would look in to that and fix the problem but no. If you stay here stay on the first floor because the elevators are very slow and take forever to go from the 1st floor to the 4th floor take 2. Minutes is traveler beware.
Thank you for your feedback. We understand and apologize for the overall inconvenience caused. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to accommodate you the next time you are in the area.
