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I would never go there again it was a terrible experience. Right after the check-in counter, everything was terrible. The moment you enter the room and wearied and crappy smell welcomes you. Then you find out that its nothing like the photo. Beds are old, noisy and uncomfortable. They are bugs ridden. No exhaust in bathroom, not USB port for phone charging and over the top of it crappy and smelly breakfast.
Date of stay: May 2019
Trip type: Traveled with family
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Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this review
Responded Jun 25, 2019
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We value your comments and welcome the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice place to stay. Hotel staff was very helpful. Room was decent. Hotel is close to shops and a lot of places to eat at. Plenty of parking available. Only wish they offered afternoon shuttle to Disneyland.
Date of stay: May 2019
Trip type: Traveled with family
Value
Location
Sleep Quality
Rooms
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Service
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Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded June 25, 2019
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests and we hope you will visit us again.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
It is difficult to beat this deal in this area. The price is better than far less nice places to stay. There is a full breakfast and clean rooms. They have a pool. They don't have a work out room, but one can always go for a walk and do push ups in the room.
Date of stay: May 2019
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded June 25, 2019
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests and we hope you will visit us again.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
I have stayed here several times but it was completely different and I will never stay at this location again. When we arrived I informed the girl that I had a reservation and showed her my phone. She stated there was no reservation and asked for my ID. I was not able to locate my ID and thought I had misplaced it in travel. I dumped out the contents of my purse and was unable to locate it. She then walked away and a young man named Emmanuel stepped in. I tried showing him my phone with the reservation and he refused to look at it. He said no ID no reservation. I explained to him that I had already paid and had many other forms of ID in addition to a picture of my drivers license. He said that was not acceptable and without it there was nothing further to discuss. I showed him my Costco, Sam’s Club, Citibank credit card and my government employee ID all of which had pictures of me and he would not accept it or even look at my reservation. He said again no ID no reservation. I went over to a chair in the lobby and proceeded to go through every thing in my wallet. I found my ID which had slipped in between the money I had folded up in a side pocket of my purse. I then went back up to the counter and he said,”If you would have had your ID in the first place we would not be in this situation.” I have never been treated like this and asked to speak with a manager. He said he was in charge and I asked who was above him. He then handed me a business card with his name and another written on it and told me I could speak with Nicki in the morning. He was extremely rude and I really didn’t even want to stay but after our long day I just needed to regroup. Manager was dismissive as well and no resolution so we ended up leaving which cost us more money in the end.
Date of stay: May 2019
Trip type: Traveled with family
Value
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded June 25, 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
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Worst Hotel, room smelled like smoke, food was nasty, had to eat in dinning room area. No refig, or microwave in room. Guest service was rude. After walking into room I new this was not a hotel I would like to stay at went to check out and I was told they do not issue refunds so since I had prepaid I would not get a refund. DONT Stay at this hotel
Date of stay: May 2019
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded June 25, 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Front desk people never seemed to know what was going on, we had no internet or tv! Charged for two nights and when I tried to cancel the second night the said it was fine but it was just to shut me up, was charged both nights anyways... paid for 2 adults and 2 kids was charged more for my kids and got 1 breakfast food ticket for a family of 4! Front desk people were rude! It was just a bad place to stay for a family trip to Disneyland! Bus was late in the morning and never showed up at night to pick us up.... ugh bad bad place to stay
Date of stay: May 2019
Trip type: Traveled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
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Hojomaingate, Manager at Howard Johnson by Wyndham Fullerton/Anaheim Conference Cntr, responded to this reviewResponded June 25, 2019
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you choose to stay with us again, so we can show you our true level of service.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.