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“Internet with the speed of a glacier and A/C issues.” 3 of 5 stars
Review of Piccadilly Inn Airport

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Piccadilly Inn Airport
Ranked #18 of 65 Hotels in Fresno
Los Angeles
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Internet with the speed of a glacier and A/C issues.”
3 of 5 stars Reviewed April 25, 2013

After some problems, the front desk staff were able to 'make good', which was very much appreciated. Most hotels are only sympathetic and do nothing when an issue occurs besides saying that they are sorry.

The first room we were given was already occupied: EEK! The gentleman said he was still waiting to be given a room with two beds. The second room had a bad air conditioner that we discovered after an hour of 79 degree temperature.

Maintenance quickly replaced the thermostat, but there was no improvement after another hour of watching fuzzy TV. (I didn't complain about the TV since I thought it was the usual cable gremlins, but discovered the next room was fine).

The front desk called maintenance, but after 15 minutes they were not available. At this point they offered to move us to a suite and comped breakfast. I was hot in many ways and this offer was much appreciated.

The suite was 80 degrees as well. I guess the policy is not to have rooms in 'ready' condition for guest but to save electricity. At least after 45 minutes the A/C took affect.

All through the hotel the wi-fi was practically unusable. It took 3+ minutes to fill most screens and you can forget watching any cat video's. Just catching up on e-mail took over a half an hour. Trying to find a good place to eat in the area on tripadvisor was frustrating.

To the good, the three rooms were all clean and comfortable. They had more space than usual and had sinks both in the bathroom and dressing area, which is very much appreciated by my wife.

The decor is dated, but not worn. I agree with another reviewer describing it as stepping into and episode from 'Mad Men'. Not a bad thing, but not the 'W'.

The refrigerators, noise from other rooms, outside noise and the airport roar was minimal.

The towels were very thick and fluffy.

This hotel appears to be the closest to the airport, so that is convenient and I heard there was a shuttle available.

Since there are no neighboring places to eat you’ll either have to drive or visit the hotels restaurant. It has a small breakfast menu and a higher end lunch and dinner menu. We had an excellent breakfast there. Our omelets had very fresh ingredients and the service was very fast and friendly.

Room Tip: Inside rooms face the pool and garden. The outside face the road or airport.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Nomad_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, June 21, 2013
Thank you for your thoughtful response. The hotel has recently been purchased by a very dedicated hotel team. We are in the process of making many improvements and the performance of our guest internet is a high priority since so many of our travelers depend on the ability to connect to their world. New service will begin soon along with many other needed upgrades that will certainly surpass our existing service. We hope to see you soon and welcome your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Camarillo, California
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 19, 2013

I needed to go to Fresno for a few days for business at which time I stayed at the Piccadilly Inn by the Airport. It was larger than expected clean with a decent cafe for breakfast. The staff in the cafe was nice staff the front desk was also very friendly. Overall good experience although I did not like the location it was not a good area to walk around. The property could also use an update on decor. Overall a positive experince for my work week.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, June 21, 2013
Thank you for your response. The Piccadilly Inn Airport was recently purchased and our new ownership has recognized the need to improve our guest's experience. We are currently updating our rooms with new 37" flat panel televisions and new mattresses. New high speed internet and television channels will arrive in the very near future as we have agreed to new service. Our team will work tirelessly to improve the experiences our guest's have come to expect. We hope you make Piccadilly Inn Airport your home away from home when you visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 31, 2013 via mobile

This is far from a new hotel, but that is part of its' charm. The staff is very helpful, friendly, and welcoming. The restaurant and bar are both very old school, and that makes them cool. We were there for a few days, and got to know Candice, our waitress, a bit. She was very helpful, and even suggested some off menu breakfast items for us. That was cool. Every staff member we encountered, without exception, was very friendly which gave the hotel a nice feel.

This is an old hotel, and nowhere else shows the age more than the rooms. The televisions are old, and the reception is poor. The beds are old, and uncomfortable which is my biggest complaint.

The staff earns this hotel 3 stars from me, but the rooms need an upgrade to be worthy of the staff.

Stayed March 2013, traveled on business
Helpful?
Thank Tal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, June 21, 2013
Thank you for your review. Our team is very committed in making your stay with us a positive one. The hotel was recently purchased and the new ownership has made a commitment to improving our guest experience. We are currently replacing our dated televisions with 37" flat panel sets & new channel selection, new mattresses, and high speed internet. We will continue to strive to improve and meet the expectations of valued guests such as yourself and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 27, 2013

Close to airport and freeways, reasonable rate, rooms are clean but you can tell it is an older hotel....if you don't like stairs, ask for a room on the bottom floor. There are no elevators. We had breakfast at the restaurant and it was good.

Room Tip: Only two levels, so if you don't want to walk the stairs, ask for a bottom floor room
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Alliecow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, March 29, 2013
Thank you for feedback. I'm excited to say that we are now scheduling many much needed improvements to bolster our guest's experience in 2013. Rooms, public space, and restaurants will soon be undergoing new and exciting changes. Thanks again for your important feedback and we wish you safe and happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed March 3, 2013

the people @ the desk were so helpful in getting me info.

jaymie, mellisa ben great
mellisa helped me to use the computer she went above her duties
A GREAT TEAM OF PEOPLE
YOUR BUSINESS IS AS GOOD AS THOSE YOU HIRE

Room Tip: smoking avilable....or non
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank robert w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, March 29, 2013
Thank you for feedback. I'm excited to say that we are now scheduling many much needed improvements to bolster our guest's experience in 2013. Rooms, public space, and restaurants will soon be undergoing new and exciting changes. Thanks again for your important feedback and we wish you safe and happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copperhill, Tennessee
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed February 28, 2013

This is one of those hotels that was probably REALLY nice when it was new. It's still okay, but somewhat dated. Room was spacious & clean enough, but we didn't find the bed or its linens comfortable. We don't usually care about TV, but others might want to know it was a small, old style unit. No breakfast came with our room, so we ate at the restaurant in the hotel. It was a little pricey, but very good. Would stay here again mostly because of convenience to the airport.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, March 29, 2013
Thank you for feedback. We added a beautiful new roof in 2012 and made some much needed improvement to the infrastructure. I'm excited to say that we are now scheduling many much needed improvements to bolster our guest's experience. Rooms, public space, and restaurants will soon be undergoing new and exciting changes. Thanks again for your important feedback and we wish you safe and happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 26, 2012

I stayed one night at the Piccadilly Inn in Fresno near the airport in December. My husband is from Fresno and wanted our family to stay in a safe location and in a nice hotel. This is the one he suggested.

Overall this was a very nice hotel. The check in was fast and the front desk woman was very friendly and helpful. My overall impressions when I first entered was very nice looking on the inside. A little fancy compared to your typical Motel 6 or Super 8. We even received a voucher for a free appetizer at the restaurant in the hotel.

I really enjoy the rooms only being accessed from the inside, which this Inn is. Our room was okay. We had two queen bed. I like when a hotel has a little separate place for the restroom and closet. The room decor was a bit out dated, the comforters and the trim, but it was a large room with a desk and table (and 2 queen beds). The room had an older TV, coffee maker, iron, hair dryer and refrigerator.

I like the multiple entrances with room key access only. My husband used the spa in the evening and said it was very quiet.

Really enjoyed my stay here.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Piccadilly Inn Airport

Property: Piccadilly Inn Airport
Address: 5115 E McKinley Ave, Fresno, CA 93727-2033
Location: United States > California > Fresno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 65 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Piccadilly Inn Airport 3*
Number of rooms: 185
Reservation Options:
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Also Known As:
Piccadilly Inn Airport Hotel Fresno
Piccadilly Hotel Fresno
Piccadilly Hotel Airport

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