As a crew-member for a major airline, I travel extensively and stay in many different hotels.
Our company has used the Fresno Airport Hotel for overnight accommodations for several years.
From the time it was a Marriot Courtyard, then the Fresno Airport Hotel while undergoing remodel and now currently a Best Western.
The employees have always been helpful and understanding even during the trying period during the remodel mentioned above. Until recently.
We arrived on schedule and had to wait 45 minutes for transportation to a hotel that is 3 minutes from the airport. Hey, things happen and I understand that. But being lied to by KEVIN twice regarding the transportation issue is unacceptable. I would have gladly taken a cab if I had been told the truth about the hotel shuttle running 30 minutes late due to other obligations.
And upon arrival at the hotel, having to suffer his poor attitude and having him actually argue with me about our arrival time?
As if that wasn't enough, there was a youth soccer team sharing the facility with the other guests that night. The team (just being kids) decided to practice a bit in the halls later that night. And since our crew had to awake at 4AM and report for duty, politely contacted the front desk and spoke with KEVIN who was again rude and disrespectful.
I think KEVIN may not be suited for employment in a service industry.
If anyone in management is reading this review, please take the steps necessary to insure one unhappy employee doesn't spoil the almost always friendly and accommodating staff I have experienced in the past.
- Official Description (provided by the hotel):
- At the Best Western Plus Fresno Airport Hotel all of our guest rooms feature complimentary high speed internet service. Our hotel is 100% non-smoking with your choice of either a King room or a room with two queen beds. Each room features 42 inch flat screen televisions for viewing enjoyment. We offer complimentary airport shuttle service to and from the airport 24 hours a day. We are located on McKinley and Peach next to the main entrance of Fresno Yosemite International Airport. We are pleased to have Starbucks sharing our main entrance of the Fresno Airport Hotel. We are very excited feature a complimentary hot deluxe breakfast to all of our guests. Additionally, the Hotel offers 8 Suites featuring a King or Queen bed configuration and a separate living space. ... more less
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- Also Known As:
- Courtyard By Marriott Fresno Airport Hotel Fresno
- Courtyard Fresno Airport
- Fresno Marriott
- Fresno Courtyard