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“DISGUSTING...WORST HOTEL STAY EVER!”

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Crossland Economy Studios - Fresno - West
Ranked #36 of 64 Hotels in Fresno
California
Level 5 Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“DISGUSTING...WORST HOTEL STAY EVER!”
Reviewed November 28, 2009

And we've been to a LOT of places. :-(

First of all, when we arrived at a reasonable hour in the evening, we went to check in and discovered that someone else had already checked in under our name and given our room. Worst of all, that very room was still listed under our credit card number!

Once that got settled, we went up to our third floor room and noticed right away that the screen on the window had been slashed from top to bottom. The room reeked of smoke even though it was supposed to be non-smoking. There was a used cigarette in the kitchen sink and hair on the sheets. Stains on the walls---blood or bug juice, I have no idea. The remote control for the TV didn't work.

Overall, it was the nastiest, dirtiest place we'd ever stayed in. We only stayed one night and would've left if it weren't for the fact that my in-laws were with us and didn't have the energy to relocate since it was getting a little late in the evening.

  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HollisterDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
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English first
London, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 8, 2009

I was hesitant about staying at this hotel from reading reviews and subsequently checked out 1 week early due to a lack of sleep. I must confess that I am very surprised 'Extended Stay' have stapled their name to crossland economy studios as it has been a long time since I have stayed in such an awful place.

Looking at the positives. The location is excellent in a safe part of town with restaurants and entertainment everywhere. The staff are helpful, very friendly and you will find it hard to stay anywhere cheaper in the Central Valley.

On checking in, my expectations were already low and I didnt really raise an eyebrow when I saw a cockroach walking accross my bathroom floor. There was food stuck under the mini refrigerator and cobwebs by the windows and hanging off of the ceiling.
This hotel is not clean.
My bedroom was in the corner but in terms of sleeping, you can forget it. There is zero soundproofing and you can hear people outside and also your neighbours into the early hours of the morning.

I would struggle to say that you get what you pay for here. I definately would not recommend it.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamessss115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fresno hotels

S. Calif.
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 11, 2009

Neat, clean and freshly painted. Lousy old TV with poor reception. Kitchen. Plain but great spot for the business traveler who is happy with a comfortable, clean place to stay. The price is great. Don't miss eating at one of the local Basque restaurants! Plenty of restaurants nearby, too. Some of them are even upscale.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Little_Hawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2009

I was there for the weekend for a family gathering. I didnt book the room and I dont think I am a picky person. but if the beds were any harder I could have used as an ironing board. Since they dont supply anything in the rooms, I attempted to ask for an iron since when I packed my clothes they were all wrinkled. they told me they would have to locate one and bring it up to my room. well lets just say, I wore wrinkled clothes all weekend. The sheets looked like they were reused and the towels in the room could probably wrap around a child and be used as sand paper and the floor of the shower was disgusting, so were the rugs and the bathroom fan didnt work but that may have been from all the bugs that were hanging out of them....yuk....anyway way I did everything I could not to go back to the rooms....and to top it all off the people that were staying there on extended stay made me very nervous, like they were watching me....

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dabreaker777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2008

I had planned to stay a couple nights during a relocation and wound up here for just over 2 weeks. I was pleasantly surprised given some of the other reviews. Office and staff were always friendly and helpful; room clean and basic amenities needed for an extended stay. Never had noise problems (2nd floor). One small problem was addressed and taken care of quickly. Yes, the beds are FIRM - maybe too much so for some, but I can sleep on a rock and was fine. Note: front desk did say there were a couple times a year a group of Harley enthusiasts come through and that can get a little loud. I had almost three weeks of good service. I would stay here again, and for the rate it's a great value

Stayed January 2008
Helpful?
1 Thank geosail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-FRW, Hotel Manager at Crossland Economy Studios - Fresno - West, responded to this review, March 20, 2009
"How kind of to for take the time to publish such a positive review of your stay at the Crossland Fresno - West. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Also, know that any of our nearly 700 Extended Stay Hotels(sm) locations is eager to serve you in most major metro areas in the U.S. and in Canada. Search for them at any time by going to our website. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2007

I booked this hotel on Hotwire. Normally I book hotels that are at least three stars but since this was only for one night we went for two star. I was very disappointed.

For some reason this Crossland used the Extended Stay America name and logo. The Extended Stay website is listed on the sign at the entrance. When we arrived we remarked that it didn't look like any other Extended Stay America that we had seen.

Our non smoking room was full of cigarette smoke. We realized this after we got through the heavy smell of cheap air freshener used to try and cover it up.

There were lights that we couldn't get to turn on and the fan over the stove we could barely get to turn off. Also, we had an outlet for the alarm clock that didn't work.

Oh yes, and the wildlife. There was a roach in my sisters room. Yes, a roach. Disgusting.

The bed was the most uncomfortable bed I have ever slept in. Try putting two by fours on your floor and covering them with sheets. Now curl up and try to go to sleep. That is what it felt like to sleep in the bed at Crossland.

Seriously, when you see this place run, drive, paddle, fly away.

  • Liked — Nothing
  • Disliked — The awful cigarette smoke
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ZannieGirl49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indio, California
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 5, 2007

This motel is okay if only staying for one night. It looks good from the outside. The rooms are small. We had a full size bed.
Although it is near shopping and restaurants. There is a movie theater accross the street. So it is convienent to most things in town.

  • Stayed January 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDFifield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossland Economy Studios - Fresno - West

Property: Crossland Economy Studios - Fresno - West
Address: 3460 W Shaw Ave, Fresno, CA 93711-3216
Phone Number:
Location: United States > California > Fresno
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #36 of 64 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Fresno - West 2*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to Crossland Studios - Fresno - West. We are located across the street from the Towne Square Shopping Center that is complete with many different dining and shopping options. Our property is just 15 minutes away from all the attractions and points of interest located in the Tower District of Fresno. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Crossland Economy Studios Fresno Hotel Fresno
Extended Stay America Fresno

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