We stayed for 2 nights in the 1 bedroom suite. Main room had a full kitchen, table/2 chairs, Couch with pull-out bed, desk/chair. Separate bedroom had queen size bed. When we went to makeup the sofabed for the kids one of the sheets had several holes in it. I called the front desk and they had replacement sheets sent up to us right away. It wasn't a big deal to me, but I was really impressed with what happened the next morning. The next day I received a message from the hotel manager apologizing for the sheets, reassuring me that this isn't how they run their hotel, and gave me some additional Marriott reward points too. When running a hotel, I'm sure mistakes are made from time-to-time and how the hotel staff/mgmt handles those incidents says alot about the staff/mgmt. It really made an impression on me.
The laundry facility had two washers/dryers ($1.00). Property had pool/spa, basketball court, and BBQ area. Breakfast/sitting area off the lobby was nice with large flat screen TV. Breakfast had a good selection of options (waffles, eggs, breakfast burritos, yogurt, muffins, bagels, oatmeal, etc.)
We would definitely stay here again and recommend it to others.
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- Also Known As:
- Residence Inn Fresno Hotel Fresno
- Fresno Residence Inn