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“Not safe” 1 of 5 bubbles
Review of Red Roof Inn Fresno - Yosemite Gateway

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Red Roof Inn Fresno - Yosemite Gateway
Ranked #46 of 64 Hotels in Fresno
fresnoca
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not safe”
1 of 5 bubbles Reviewed May 14, 2014 via mobile

I dont understand how they have security cameras and they can see whats going on but the never ever call police when they see somone attempting go break in the rooms, or even say some thing to the people hanging out on the property

Stayed May 2014, traveled with friends
Helpful?
1 Thank prisonbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear Prisonbear

Recently we have taken action to insure that we are providing the safest and most secure property possible. We now have full time professional security on property everyday. While I know that this will not change what you experienced I thought you should know that we do take your comments seriously and are making every effort to provide a clean, safe place to stay, and provide superior service to every customer; therefore your feedback is very important to us.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    30
    18
    18
    24
    46
See reviews for
36
40
11
13
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
San Diego
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed May 10, 2014

If I could put ZERO STARS, I would.

Disgusting place. A real dump. Filthy carpets in the halls and room. Nail polish stains on the tables and dresser. Cigarette burns on table and dresser. Stains on the couch. There was not even a trash can in the room. The toilet was dirty inside. The entire building REEKED of cigarette smoke even though EVERY room we passed had a "No Smoking" sign on it. The air conditioning was not working, and the windows had no screens. There was no breeze and there were no fans available. The clerk offered a ten (10) percent discount for the broken A/C, but refused to put it in writing or refund cash.

The same vehicle kept cruising the parking lot over and over, a silver Dodge Magnum wagon, CA License began with 6LMU…. I counted ten times that it went by, typical of a dope slinger. While we were unpacking the car, we were "scouted" by this car and two other undesirable-looking characters. Since we had a nice rental car, I was actually afraid that it would be stolen while we slept. After spending forty five minutes going over the room and its horrendous state, my wife and I left. I explained to the clerk that the room was unsatisfactory and we were checking out. There was no way we were sleeping there. We got another room at another hotel.

When I called Delta to inquire about a refund, they said the manager told them we stayed the night, and would not authorize a refund. I think their EXTENSIVE surveillance system will tell the truth. The clerk was nice, but that was all that was nice. Oh, and I forgot the police car sitting outside… I've written and will be calling Red Roof Inn's corporate offices about the situation.

Room Tip: Do not stay here! Find another hotel! Watch out for the addicts and the silver Dodge Magnum wagon.
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank FrUsa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear FrUsa1

Thank you for taking the time to tell us about your experience at the Fresno-Yosemite Gateway Red Roof. I am truly sorry that we failed to meet your reasonable expectations. We failed to provide you a clean and safe room, and for that I am truly sorry.

We are making many changes to improve our guest experience. We would truly Love another chance to earn your business.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Fresno hotels

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 22, 2014

I've stayed at plenty of other red roof inns and this was the worst that I've seen! I didn't feel safe stay here for the 3 nights that i paid for. As i was walking up to my room, 3 drug addicts were hanging out on the stairs drinking alcohol and doing God knows what. Isn't that a great way to be greeted after a long trip? Wrong. They did not want to move out of the way. As i walked to my room, the hallways smelled disgusting. I reserved a king size bed for 3 nights the sank right in as i sat down. Come to find out that it was two beds put together. The room was filthy and the smell was just super unpleasant. I only stayed in the room for 20 mins and checked out. I didn't feel safe at all and the room was gross. The guy up front wasn't welcoming. Pictures do not do justice at all!!!! Do not stay here!! I reccommend picadilly inn.

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank cjisavath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear cjisavath

Thank you for taking the time to tell us about your experience at the Fresno-Yosemite Gateway Red Roof. I am truly sorry that we failed to meet your reasonable expectations. We failed to provide you a clean and safe room, and for that I am truly sorry.

We are making many changes to improve our guest experience. We would truly Love another chance to earn your business.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canyonville, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 17, 2014 via mobile

We would have left after seeing filthy conditions in "up graded room" but had been informed that room was pre paid and there were no refunds.
I would give minus stars if I could.
I will never stay in a red roof in again. Went out to auto and saw pimp dropping off three of his girls. Terrible place.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank 1Sassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear 1Sassie


Thank you for taking the time to tell us about your experience at the Fresno-Yosemite Gateway Red Roof. I am sorry that we failed to provide you with a clean room. Please accept our sincerest apologies for your experience.

We are making many changes to improve our guest experience. We would truly Love another chance to earn your business.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 13, 2014

It was the worst I've ever been to it's was nasty I'm a very clean person and if u call roaches clean and if them saying theres nothing they can do good customer service then stay there but it was horrible

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alynn1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear Alynn1234


Thank you for taking the time to tell us about your experience at the Fresno-Yosemite Gateway Red Roof. I am sorry that we failed to provide you with a clean room. Please accept our sincerest apologies for your experience.

We are making many changes to improve our guest experience. We would truly Love another chance to earn your business.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulare, California
1 review
3 of 5 bubbles Reviewed February 13, 2014

You get what you pay for. The room was descent. The hallways do have a nasty smell. TV has good channels & comes with a fridge. Very useful. There is a lot of "weird" people outside the area but other than that I enjoyed my stay for the price I paid.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YolandaG34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, July 30, 2014
Dear Yolandag34

Thanks you for your comments regarding your recent stay at the Fresno-Yosemite Gateway Red Roof. I am sorry that it took so long for us to respond. We have been making many changes to the property to improve the cleanliness, safety and customer service. I will share your comments with our team and again thanks.

Very truly yours,
Fred Reed
Area Support Manager

Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 17, 2014

Poor quality in the hotel. When we first pulled up there was a prostitute right outside the front entrance. I checked us in while my boyfriend stayed in the car and a man walked up to him wanting to buy drugs, but he declined then the man moved on to the prostitute. The front desk man did not acknowledge me at all, and when he finally did he said "what's up!" I originally reserved a standard king room, which upon arrival I was told it was not available due to it either not being clean or someone was in it. Then I was told for my money I could get a two queen bedroom or pay more for a kind deluxe. I wanted the king so I paid more for that room, I was upset I was not offered any sort of redemption or an apology for the "mishap." Then I was told that before I enter the room the front staff was going to make sure it was at least clean. This was not very promising. After we entered the room, which was supposed to be smoke free, it had a horribly heavy odor of smoke. There was no hot water for two days out of our 4 night stay and the sink leaked underneath so I had to put towels down to soak up the water. We tried to use the sink sparingly. When I asked for more towels and mentioned the leaking sink at the front desk I was told that housekeeping only does towels and he didn't think any were clean right now because housekeeping was gone so I would have to wait the next morning. Then he said that he didn't know when maintenance would be there to fix the sink so again I would have to wait for the morning. When morning came, no maintenance and no fresh towels. We asked two more times before we got the towels and the sink was never fixed. I understand that this particular hotel was on the cheaper end for night stay, but I've stayed in better hotels for the same price. The staff was poor the quality of the room was average if at best, and the kind bed was rock hard. I will not visit this place again, perhaps the only plus was its location near the center of town and it's easy to get to.

Room Tip: The difference between the standard king and the deluxe king is that the standard is only a bed, bat...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Celsie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, General Manager at Red Roof Inn Fresno - Yosemite Gateway, responded to this review, January 23, 2014
Thank you for taking the time to tell us about your experience at the Fresno-Yosemite Gateway Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.



Sincerely,
Tram Dang
General Manager
Red Roof Inn - Fresno-Yosemite Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Fresno - Yosemite Gateway

Property: Red Roof Inn Fresno - Yosemite Gateway
Address: 4141 N Blackstone Ave, Fresno, CA 93726 (Formerly Americas Best Value Inn)
Location: United States > California > Fresno
Amenities:
Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 64 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Fresno - Yosemite Gateway 2*
Number of rooms: 101
Official Description (provided by the hotel):
We invite you as our guest on your way to or coming from experiencing all of the natural beauty to found as you explore Yosemite National Park, Sequoia National Park and Kings Canyon National Park. For your convience Walmart Superstore is just accross the street. Feeling like testing your luck? We are a short drive from Table Mountain Casino and Chukhansi Casino. These are just a few of the wonderful adventures and experiences that await you as a guest of the Red Roof Inn Fresno - Yosemite Gateway. Take advantage of Red Roof Inn Fresno - Yosemite Gateway's relaxing outdoor pool (open from April-October). All rooms are 100% non-smoking and complete with free WiFi, a refrigerator, hair dryer, iron & ironing board and work area. Also, enjoy a microwave and 32" LCD TVs in our newly renovated rooms. We have a conference room for your business meetings or our business center is open to assist you with any needs. We know it will be hard to leave, so late check-out is available. Enjoy complimentary coffeehouse style coffee and tea in the lobby. Don't feel like going to a restaurant? Relax and take advantage of our order-in feature. If you are traveling for business, for fun, for nature, the Red Roof Inn Fresno-Yosemite Gateway is here to welcome you to Fresno and welcome you as our guest. ... more   less 
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Also Known As:
Americas Best Value Inn - Fresno Water Tree Hotel Fresno

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