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“Please dont spend your valuable time&money here!”

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Homewood Suites by Hilton Fresno
Ranked #7 of 64 Hotels in Fresno
Certificate of Excellence
GreenLeadersSilver level
CONCORD, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Please dont spend your valuable time&money here!”
1 of 5 bubbles Reviewed November 24, 2013

I came to Fresno for my work related assignments, I choose this Homewood suites by Hilton because of Hilton name; I was so disappointed by their staff and management. There behavior was so rude and disappointed; staff shouted in front of manager; lock room keys and staff didn't apologize for any of their behavior; very stressful and painful, you can imagine hotel staff talked to you so rude than your family member cried and they get sick due to that incident.my advice for you please don't spend your valuable time and money in to this place. There are so many other places who offered you good rate and specially friendly and satisfied customer service for example "Holiday Inn", and "Extended Stay America" with free breakfast and courteous staff.

  • Stayed November 2013, traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Tahira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca K, Manager at Homewood Suites by Hilton Fresno, responded to this review, December 27, 2013
Dear Tahira S,

Thank you so much for taking the time to complete our survey as our guest's opinion is very important to us. I recall this incident very clearly from that week and would like to apologize again for the misunderstanding between hotel staff and your mother. We had you scheduled to check out that day and the room keys automatically expire after checkout time which is 12pm. Unfortunately the front desk had not been notified that you wanted to extend your stay. It was never our intention to make you or your mother feel unwelcomed and I am very sorry that we gave that impression and upset the two of you . We have used this very unfortunate situation as a training tool to see that no other guest shares the same experience that you and your mother had. Our goal is to make sure all of our guest are given exceptional customer service and the Hilton experience they expect and deserve. The staff of the Homewood Suites is very sorry that we failed to meet those expectations and will strive to do better in the future.



Sincerest apologies.
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
California
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

This is our favorite Fresno hotel for visiting for Football games and Concerts. The hotel is in a good location and in New Condition. I have stayed here 7 times this year and each time everything has been excellent.
The brekfast is better than most!

  • Stayed November 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Ace78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, United States
1 review
5 of 5 bubbles Reviewed November 18, 2013

Excellent!!! I recommend this hotel for any business trip with requires long term over night stay. The hotel staff is absolutely excellent. The daily meals had great variety and good taste. The establishment was very clean, and any service request was handled with promptness. I didn't have one bad moment during my stay at the Homewood Suites.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Chyrell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
modesto, United States
1 review
5 of 5 bubbles Reviewed November 15, 2013

wonderful service at check in and check out and the staff were very knowledgable and always available to help with any needs. quality of food and the friendliness of the staff at breakfast and as well at the evening reception were great and the food was always hot and well served

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 6, 2013

Staff is excellent and very helpful. Enjoyed the morning breakfast and the Manger's reception both served by a pleasant staff. I always recommend Homewood Suites to others as a great place to stay. The rooms and hotel amenitites were well kept serviced by a good staff.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, November 8, 2013
Dear James R,

Thank you for taking the time to review our hotel. We appreciate your valuable feedback. It’s great to hear that you took part in our breakfast and evening's manager’s reception. I'm also glad to hear that you enjoyed our pleasant staff. We thank you again for taking the time and hope to serve you in the near future.
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San Jose, CA
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

I stayed here one night by myself. The room was well appointed as a suite. There was plenty of room in the kitchen area plus dishes to use, coffee maker, microwave, dishwasher, etc. Impressive. All in excellent condition, nice & new. There was even a bag of microwave popcorn which was a nice touch. The family room area was really nice with a couch and a few chairs in addition to an eating table.

The bed was very comfortable. Bedding and pillows were great.

The bedroom spacious. The bathroom was nice with plenty of soaps, towels, etc. Nice shower. All really clean and new. No noise to disturb my sleep.

The flat panel TVs were in great shape. The only problem? I could only stay one night!

The free breakfast was fairly nice -- scrambled eggs, a waffle maker, sausage, cereal, juices, coffee, muffins, all the usual stuff and in a really big area with plenty of tables to eat at.

  • Stayed October 2013, traveled solo
    • Value
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    • Service
Helpful?
1 Thank maw8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, November 8, 2013
Dear maw8

Thank you for taking the time to review our hotel. We truly appreciate your feedback. It’s great to hear you enjoyed your stay in our spacious suites. It sounds like you wish you were here for a couple more nights. Maybe on your next trip back you will be able to enjoy all of our amenities. Again thank you for taking the time to review and hope to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodside, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 30, 2013

Homewood Suite by Hilton is a great place to stay. I stay here every time I come into town. Very clean, polite staff, centrally located as a single woman traveling I feel very safe. Their evening appetizers and warm lobby is a great way to unwind after a long day of traveling.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank WillardFarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, November 8, 2013
Dear WillardFarms,

Thank you for taking the time to review our hotel. We appreciate your valuable feedback. I'm pleased to hear that we are your place to stay when you come to Fresno. I'm also happy to hear that you enjoyed our manager's reception. It’s definitely nice to come home to a hotel and to be able to unwind. Thank you again for taking the time to review our hotel and we hope to see you on your next trip back to Fresno.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Fresno

Property: Homewood Suites by Hilton Fresno
Address: 6820 N Fresno St, Fresno, CA 93710-3738
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Fresno
#3 Green Hotel in Fresno
#6 Romantic Hotel in Fresno
#8 Business Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Fresno 3*
Number of rooms: 119
Official Description (provided by the hotel):
Homewood Suites Fresno offers a variety of options including studio, one-bedroom and two-bedroom suites. Our suites are ideal for temporary housing as well as overnight accommodations. Each suite offers a range of home comforts including fully equipped kitchen with a full size refrigerator, flat panel televisions, complimentary high-speed Internet, and Serta Suite Dreams® Bedding. Additional hotel amenities include, fitness center, sports court with basketball, billiards room, pool with hot tub, and 24 hour Suite Shop®. ... more   less 
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Also Known As:
Homewood Suites Fresno Hotel Fresno
Homewood Fresno
Fresno Homewood Suites

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