After a 5-hour drive, my family and I were looking forward to a restful sleep. I requested a top floor room and the front desk staff was adamant about not having a room available at the top floor. I was prepared to forfeit our one night fee and go elsewhere. There were 2 or 3 hotels nearby. Dissapointedly, after consulting with my husband, we agreed to just accept a room because he had already unpacked our luggage. **** But here's the best part- Office Manager PATRICK saved the day! He was able to move things around and put me in a top floor. Because of him, our stay (even just for 1 night) was comfortable, enjoyable and memorable. Patrick went beyond my expectations. The other staff member whose name escapes me, his shift was ending was a complete opposite! He could care less :( Patrick's attitude was welcoming, positive and proactive. He cared about my needs and made me think twice about Holiday Inn.
Now for my hotel review- the walls are thin; we heard talking, showering, moving around and tv from our surroundings. The entire hotel, rooms included could use a renovation. Although clean and didn't smell, it needed deep cleaning. Beds were springy but tolerable for 1 night.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Fresno-River Park is conveniently located near the River Park shopping center. Just around the corner from restaurants such as the PF Chang's, Ruth's Chris, Famous Dave's, Slate's and more. We are minutes away from the Big Fresno Fair, SaveMart Center, the Grizzly Stadium, Fresno State University, Old Town Clovis and downtown Fresno. Easy on and off highway access. Hotel features include free high-speed Internet access, print on demand, free hot breakfast, a business & fitness center, guest laundry facility, and pay-per-view. Our prime location in Fresno will put you near famous attractions like Yosemite National Park, Sequoia National Park, Millerton and Bass Lake and casinos. Close to our Holiday Inn Express - Fresno, is also Children's Hospital, Kaiser Permanente, St. Agnes, Wells Fargo Corporate, and more. Visit Fresno, CA and Stay Smart at the Holiday Inn Express Riverpark hotel. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Fresno (River Park) Hwy 41
- Holiday Inn Express Fresno
- Holiday Inn Fresno
- Fresno Holiday Inn