I pre reserved this hotel for a 6 night stay 60 days prior. When we arrived from San Diego after a six and a half hour drive the hostess took our payment and gave us our key to our room, this was around 4 pm. At 4 pm we wanted to do some laundry and we could not dry our clothes because another customer had left their clothes in the dryer. We called the front desk and the manager was sent up to the laundry room to discuss the situation. We told the manager we had been waiting for a half and hour for somebody to return to take their clothes out of the dryer but no one showed up. The manager's response was he could not touch the clothes but would find out who they belonged to and he would call us in our room, well we waited until 6:45 and no answer. I then went down stairs to the lobby because we were hungry and had not eaten since the morning we left the Hampton Inn in San Diego , I noticed that there was some sort of gathering in the lobby of the hotel with at least a dozen customers and managers enjoying food and drinks. I ask the hotel desk clerk what is the occasion, her response was that Monday thru Wednesday they have the managers get with all the customers and enjoy beer, wine and finger food. I responded to whyI was not notified and noted to her I had been waiting in my room for two and a half hours for a response about the customer who left their clothes in the dryer( and they were still in the dryer) Her only response was the manager food function will be closing in about five minutes and he must of forgotten, Never again, As a Hilton Honor Member this hotel needs some strict customer communication training. I even contacted Hilton Honor customer , they were not very friendly or concerned either. This is the fourth hotel by Hilton I had stayed at and it will be my last. I left with my wife and two children and spent my seven day reserve ration with a more customer friendly hotel. I would not recommend this hotel to any one until management and staff have been re trained in business communication 101.
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