Eduardo was the on duty night manager. He was training a new employee at the front desk. We explained to the new employee that we had AAA and wanted to use our AAA discount. We gave him our AAA card and he applied the discount. Eduardo told us our AAA was only a $1.00!!! That made no sense because AAA guarentees a 10% discount. We explained this to Eduardo and he automatically took off 10%. That made me happy. We were in town for a funeral and were already not happy. But by taking that extra step in great customer service that Eduardo gave us, this took a little bit of the edge off of an already bad trip. I will stay at LA Quinta Inns again in the future.
- Official Description (provided by the hotel):
- The La Quinta Inn & Suites Fresno Northwest property has raised the bar as the best lodging choice in Fresno County. The La Quinta Inn & Suites Fresno Northwest in Fresno County is located conveniently off Highway 99 at the Shaw Avenue exit in Fresno, California making it one of the best locations to stay at while visiting downtown Fresno, Forestiere Underground Gardens, Fresno Convention Center, The Regional Sports Complex, Warner, Theater, Island Water Park, the Save Mart Center at California State University Fresno (CSU Fresno), River Park, Fashion Fair Mall and Clovis North High Schools. The La Quinta Inn & Suites Fresno Northwest is also conveniently located to the nearby cities of Clovis, Buchanan, Madera & Selma. ... more less
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