Senior Marriott Rewards members made two night weekend reservation for pleasure trip to Bay Area. Unfortunately, our flight to Oakland Airport (and reserved rental car) was delayed hours due to mechanical trouble, but airline offered a last minute flight into nearby San Jose Airport. Before accepting San Jose flight, I phoned hotel front desk to inquire about a special request for airport to hotel pick up assistance from hotel shuttle. Female Asst. Front Desk Mgr. was totally uninterested, uncaring and unhelpful. She made it clear that the hotel shuttle would not go the extra few miles to assist and outright said that we should "take a cab". When I mentioned that we may just end up cancelling our entire hotel reservation and trip, she let me know that would be perfectly fine. And, sorry to say, that is exactly what we ended up doing. Too much hassle!!!
Those employees who work for a major player in the "hospitality industry" should at least be trained in demonstrating a hospitable attitude. Hotel should not claim it is a "Full Service" property when it is not prepared to accommodate a few extra miles in an emergency or unexpected travel mishap. A little more consideration and concern for guest convenience and well being would have been appreciated and would have gone a long way to smooth the unpredictable situation.
- Official Description (provided by the hotel):
- Welcome to the Fremont Marriott Silicon Valley, the Only Full-Service Hotel in Fremont. Located at the southern tip of the San Francisco Bay just north of San Jose. Only 25 minutes from Palo Alto, 45 minutes from downtown San Francisco, 10 miles from Norman Y. Mineta San Jose International Airport (SJC), 23 miles from Oakland International Airport(OAK), and 34 miles from San Francisco International Airport (SFO). Discover modern, sophisticated accommodations and an unmatched level of personal attention in Silicon Valley. As the only full-service hotel in Fremont, California, this conveniently located destination is the premier choice for relaxing business trips and vacations, where your every need is anticipated with boutique-style flair. Moments from the high-tech epicenter of San Jose/Silicon Valley and enchanting Livermore Valley vineyards and wineries, this classic, contemporary hotel features first-class conference facilities, a stylish restaurant and superb leisure amenities – all at the remarkable value for which Marriott is known for worldwide. ... more less
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- Also Known As:
- Marriott Fremont Silicon Valley Hotel Fremont
- Fremont Marriott