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“Great value, exceptional staff earns our repeat business”

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Best Western Plus Garden Court Inn
Ranked #1 of 19 Hotels in Fremont
Certificate of Excellence
The Sea Ranch, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value, exceptional staff earns our repeat business”
Reviewed January 6, 2014

While this is an older hotel, the property is well-maintained, and our room was clean and the beds were comfortable. The staff were not only friendly, but very well-trained. The only issue we had was a "dead" TV, and within minutes of reporting the problem, a technician checked it out, and we were offered a different room and help to move. We were only staying one night en route to our son's home, so we thanked them for the offer, and said we'd just forego TV (not a big loss) for the night. When checking out, we were pleasantly surprised with a discount for the inconvenience. We didn't ask for that, nor complain about the TV, but BW offered the discount on their own. That service attitude wins our repeat business every time.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
burlingame, United States
1 review
Reviewed January 3, 2014

The hotel looks more like an apartment building than a hotel which is awesome! The decor is lovely, the rooms super spacious, and the beds are the absolute BEST! We'd been driving from Philly to San Francisco and stayed only at Best Western hotels. This one in Fremont, CA is by far the VERY BEST! Even the free breakfast totally hit the spot. I am coming back here for sure!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Naomi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 6 Contributor
193 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed January 1, 2014

We have stayed at the Garden Court Inn before, and this time it was an ok experience, not great. The hotel was having a new cable/dish service upgrade and so for quite a few hours during our multi-day stay we had no TV. Not that big of a deal normally but there was a bowl game that we had looked forward to seeing. There was no warning from the office that we would have this issue. We had to call them and we were told they did not know they would be doing this process that day. We understood, things happen. Breakfast was also not up to par. Maybe they need to have another worker help the lone lady who tried to keep up with the demands of breakfast. Several times things ran out, yet we saw she was working very hard to keep up with everything. We also did not notice any fruit (frozen or fresh) on any of the mornings we were there. The other offerings were great, but boy we really wanted some fruit. We overheard someone one morning mentioning some not-yet-ripe apples that had been available earlier. I would also recommend that management purchase more tables in a smaller size. Having large tables was probably a good idea in theory, but in practice few people want to eat with strangers. I also noticed several people having trouble eating at the heavy iron tables in the lobby area. Older folks in particular had difficulties pulling out the chairs or pulling the chairs up to the table to eat close enough. We slept well, as the beds are comfortable, but we noticed this time that the sheets and towels seemed not as soft. Maybe a fabric softener would help? We had a good stay and we will stay here again, we just would like the Garden Court to be the best it can be and make more customers like us even happier to return.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DellaDidDisney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, United States
1 review
Reviewed December 31, 2013

No unpleasant surprises. The staff was helpful and courteous, really excellent staff. There is plenty of shopping and restaurants nearby. They service a decent buffet breakfast, included in the cost of the room. When you travel as much as I do, all of this is considered to be a Great value!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tempe, az
Level 6 Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 19, 2013

Good location, right off freeway. Walking distance to shopping and restaurants. Nice staff. Rooms are a little rough around the edges. Older decorations, etc. Nice big fridge in room. OK for one night on a business trip.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hummergirlTempe_Az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Best Western Plus Garden Court Inn, responded to this review, January 1, 2014
I thank you for your response. "Just OK' is not an acceptable response for the hotel as far as the Staff is concerned! Please call the hotel anytime and ask for the General Manager so I can further discuss any concerns you may have had with the hotel. Our guest is our priority!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas Gulf Coast, Texas
Level 5 Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 15, 2013

The Best Western Plus in Fremont has a lot going for it. It is great value for the price. The entire staff is extremely friendly and competent. At check in the desk manager made it clear that they were there to help with anything needed. After a long, tiring day flying cross-country, this is what I like to hear. However, I was so late checking in, my room was way back in the back building and up a flight of stairs. I guess someone has to get the last room.

My room had been very recently updated, it was quite large and spotlessly clean. Everything in the room was new and worked perfectly. There was in-room coffee and tea, iron, large flat screen TV, quiet efficient heating/cooling and free high speed internet. The bed was very comfortable. The complimentary breakfast was also good.

The only reason I didn't give this hotel a Very Good rating was the sleep quality. At approximately 6 AM (6:05, 6:07) every other morning was the racket of the garbage pick-up, which seemed to be taking place right outside my room. I don't know if the garbage men in this area go out of their way to make as much noise as possible...but it sure seems that way. An otherwise Very Good hotel

Room Tip: Ask for one of the first floor (no elevator), updated rooms, away from the garbage pick-up.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwebb100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 10, 2013

I travel to Fremont Calif for medical reasons the hotel is very convenient to the highway & the hospital were my day is, I hope to one day be able to stay for pleasure & be able to enjoy the pool & breakfast, the pool area looks so relaxing ... wish I had time to enjoy it

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden Court Inn

Property: Best Western Plus Garden Court Inn
Address: 5400 Mowry Ave, Fremont, CA 94538-1049
Phone Number:
Location: United States > California > Fremont
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fremont
#5 Business Hotel in Fremont
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Garden Court Inn 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Fremont, California is in the heart of many bay area attractions. Whether traveling for business or pleasure, take time out of your busy schedule to just relax. Fremont's BEST WESTERN PLUS Garden Court Inn sits amidst three acres of beautifully landscaped gardens for your enjoyment.The BEST WESTERN PLUS Garden Court Inn offers a beautiful, comfortable stay at an affordable price. Our hotel has 125 Spacious guest rooms, including Non-Smoking rooms. Each of our hotel rooms is furnished with a Refrigerator and Microwave, Oversized workstations with Ergonomic leather chairs, Complimentary in-room coffee, and Complimentary High Speed Internet Access, Cable TV with HBO, CNN, ESPN for your convinience. ... more   less 
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Also Known As:
Best Western Garden Court Hotel Fremont
Best Western Fremont
Fremont Best Western

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