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Extended Stay America - Fremont - Fremont Blvd. South
Ranked #13 of 19 Hotels in Fremont
Reviewed April 15, 2012

Where do I begin? The rooms are supposedly newly renovated but mine had ants crawling on the counters, air conditioner falling apart, telephone didn't work, alarm clock didn't work, difficult to find any help at the front desk, the girl who works at night speaks little English, and this hotel is well known in the area for attracting vagrants and thiefs. While I was here, a car was broken into in broad daylight and the persons camera was stolen. Also, the Internet is painfully slow and the vending machines were out of order the whole 2 weeks I was there. So many Bad things with this hotel does not make up for the little money saved over nearby competitors.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Traveler33777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - Fremont - Fremont Blvd. South, responded to this reviewResponded July 16, 2012

"I recently received a copy of your review of the Extended Stay America Fremont - Fremont Blvd. South. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

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76 - 77 of 77 reviews

Reviewed May 14, 2017 via mobile
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Stayed: May 2017, traveled on business
Thank Cesar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Fremont - Fremont Blvd. South, responded to this reviewResponded May 15, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Fremont - Fremont Blvd. South

Address: 46080 Fremont Blvd, Fremont, CA 94538-6465 (Formerly Homestead Fremont)
Phone Number:
Location: United States > California > Fremont
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Fremont
Price Range: $112 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fremont - Fremont Blvd. South 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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