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“Our 3 day stay extended to 5 day”

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Crowne Plaza Foster City - San Mateo
Ranked #2 of 5 Hotels in Foster City
Reviewed January 10, 2013

Originally, we booked 3 nights for our Christmas trip to Bay Area because we booked at a good price around $80 without breakfast, so we want to make sure it is a good place for our vacation stay before commit more days.

This is not a typical fancy high profile crown plaza hotel, but it is a cozy place to stay. make sure you book the rooms facing inside lobby/hall, so you don't get any hwy noise, also avoid rooms close to elevators because there could be mid-night crowd just landed from international flights. The hotel wall is a bit thin so as long as you don't get noise people next door to you. the location is great. There are microwave and laundry on each floor, and refrig in each room.

The staff were polite, helpful and well-trained.

Room Tip: book the rooms facing inside lobby/hall, so you don't get any hwy noise.
See more room tips
  • Stayed: December 2012, traveled with family
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Thank Cool008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded January 16, 2013

Dear Cool008,

Thank you for your review and thank you for extending your stay! We are glad you had a wonderful experience at the Crowne Plaza-Foster City and hope to see you again soon!

Sincerely,
The Crowne Plaza Foster City – San Mateo Management Team

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266 - 272 of 437 reviews

Reviewed January 3, 2013

This is set-up like many Embassy Suites, in the atrium-style. It is well-lit and the stream traveling through the lobby also has beautiful koi living in it. The room was very clean --the biggest problem I had was working the remote control for the television! Athough the room was near the ice machine; it was relatively quiet.
Can't wait to return.

  • Stayed: December 2012, traveled as a couple
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Thank Radiant360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded January 9, 2013

Dear Radiant360,

Thank you so much for your review and sharing your experience with the remote. As a fun fact, we always receive comments that compare us to the Embassy Suites! We look forward to welcoming you again at our property!

Sincerely,
The Crowne Plaza Foster City – San Mateo Management Team

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Reviewed December 1, 2012

United placed at the Crowne Plaza when my flight was cancelled late Friday night. The hotel is some distance from SFO and only runs the shuttle once an hour starting at 0600 which is obviously not practical if you have a 0700 flight.

The lobby is nicely decorated. The waterfall with Koi pond are a nice touch. The staff here was great. The rooms are average and mine had a stale smell to it. There was only one restaurant open when I arrived , The clubhouse, and it turns into nightclub around 9PM. Maybe not the most convenient why flying early but a very nice place.

  • Stayed: November 2012, traveled on business
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1  Thank DaveGski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

This hotel is good for business travel. Lobby and dining is nicely decorated and clean. Staff was courteous and helpful, room was clean. Bathroom was a little strange with dim lighting and no exhaust fan. Heat in the room was somewhat off and it seemed like we were freezing or sweating; with constant fan noise. Love the option of having a fresh sushi restaurant right in the hotel.

  • Stayed: November 2012, traveled on business
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1  Thank MardiGras7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded December 12, 2012

Dear MardiGras7,

Thank you so much for your review. We are pleased to know you enjoyed your stay and thank you for the comments regarding the lighting in the restroom and the noise in the fan. We are constantly trying to improve the quality of our guests' stay and your comments are much appreciated. We look forward to welcoming you to our hotel again.

Sincerely,
The Crowne Plaza Foster City – San Mateo Management Team

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Reviewed November 15, 2012

Friendly and helpful staff all around, from front desk, housekeeping, to f&b/catering. Personalized notes were a nice touch.
Good sports bar in the hotel, and the Japanese restaurant makes pretty good rolls.
Offered good catering food (for our training session), compared to many other hotels.
Great location, close to freeway, walking distance to mall, with Starbucks, Toys R Us, and restaurants offering a variety of food.

  • Stayed: November 2012, traveled on business
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Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

I'd just experienced a very nice week of a corporate event held here. Great food and decent (OK: maybe a bit tired-looking) facilities.

But this is WARNING against the InterContinental Hotels Group (IHG)'s Policy (this hotel's parent corporation) which this hotel unfortunately is bound to. This IHG "Book Early and Save" rate requires "FULL prepayment for the ENTIRE stay at the time of booking, and is NON-refundable."

So: You must be very certain you wish to book before you accept this statement, because IHG is both VERY unforgiving and inflexible when it comes to making any changes. They will force you to accept their policy or leave you to work it out with the local management.

So when I booked online for a 4 day stay with at the Crowne Plaza for this corporate event, but was forced to change my reservation, IHG said in effect: "Tough! You signed up on the Book Early and Save, so you lose your entire 4 night stay's deposit there (over $1,000)." No flexibility or understanding, just black and white policy above all else.

Had I had not worked with the local Crowne Plaza management to resolve it. I would be out a $1,000 and never going back to another IHG property.

So after striking out with IHG Reservations, IHG customer service and a partial strike-out an assistant manager at Crowne Plaza, I finally get a call from the General Manager at the Crowne Plaza who finally assured me that they understand the need for my reservation cancellation and that I would not be charged, especially because my company was holding a week-long event there.

So, I'm split over this hotel. On the one hand, I am happy that this is resolved and my past visits here have been good. On the other, I would never stay at an IHG-owned property under their Book Early and Save rate now that I know that I could have lost over a $1,000 because of a simple mistake. The Hilton would not have treated me this way, and neither should IHG treat their customers like this.

Thanks to this hotel for doing the right thing.

  • Stayed: October 2012, traveled on business
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1  Thank TanTien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded November 14, 2012

Dear Tantien,
Thank you for taking the time to write a review about our hotel. We are happy to hear that you enjoyed our banquet facilities and food. Regarding your comments about our room rates, you are correct that our guests have a variety of discounted rates to choose from (with different cancellation/change policies). We strongly encourage our guests to choose the rate with the policies that best fits their needs. As a rule of thumb, the steeper the discount, the more restrictive the cancellation/change policies are. I am glad we were able to resolve your situation and we are looking forward to welcoming you again at our hotel.
Sincerely,
The Crowne Plaza Foster City – San Mateo Management Team

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Reviewed October 11, 2012

we missed our connection out of San Francisco and united airlines sent us to this hotel .The staff were the best the facilities were A grade and it was close to the airport .Fantastic place to stay even if we did not choose it .So if you miss a connection in San Francisco demand that the airline puts you up there.l

  • Stayed: September 2012, traveled with family
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Thank comet27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Foster City - San Mateo

Address: 1221 Chess Drive, Foster City, CA 94404-1173
Phone Number:
Location: United States > California > Foster City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Foster City
Price Range: $140 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Foster City - San Mateo 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Crowne Plaza Foster City-San Mateo is the leading event destination with16,000 square feet of meeting space on the San Francisco Peninsula. Designed with a sky-lit atrium and innovative services for business and vacation, our Foster City hotel features contemporary-styled rooms and suites with luxury bedding, refrigerators, 37'' HDTVs and our Sleep Advantage Program. Enjoy lifestyle conveniences like our business center, complimentary Wi-Fi, indoor pool and hot tub, fitness center, and free shuttle to SFO. Savor California and Asian cuisine at our relaxing restaurants, including Café Florian and Toyko Village, and enjoy cocktails and nightlife at Clubhouse Bistro and the Chit Chat Lounge. Just 7 miles from San Francisco International Airport, we are minutes of Silicon Valley businesses and Bay Area attractions, golf courses, shopping centers and scenic coastal trails. We're less than 30 minutes from San Francisco, Golden Gate Bridge, Pier 39, Union Square and AT& T Park. ... more   less 
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Also Known As:
Crowne Plaza Foster City - San Mateo Hotel Foster City
Crowne Plaza San Francisco
Peninsula Foster City
Foster City Peninsula

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