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Crowne Plaza Foster City - San Mateo
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Reviews (449)
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Reviewed September 6, 2012

We went to the Bay Area over Labor Day weekend- meeting my daughter and her family there. Since she has young kids the indoor pool was an important factor in choosing this hotel. We stayed in the executive tower which is seperate so had no noise issues related to the ballroom- although there were functions there -- we couldnt hear them. The pool and jacuzzi were good although on monday morning they closed the pool for renovations-- would have been nice to just finish up the long weekend and then start the renovations-- we had a disapointed little guy ready to swim! The walls are a little thin and we could hear mumbled conversation from the room next door. Other than that it was fine-- pretty standard-- nothing exceptional and nothing horrible either-- we were happy with the room, the value, the location ( San Mateo has many great parks with some great play areas!) and it was an easy drive into San Francisco for a day trip. We also had an option of taking the free hotel shuttle to the airport and the BART into the city from there--- we didnt do that becasue of the young kids but it would be a fine option with older kids or adults. There is a large outdoor mall area within very close walking it has a target, toys r us, bed bath beyond and more- also several resturaunts-- all within about a 3 minute walk. We found that to be very handy. I would stay here again.

  • Stayed: September 2012, traveled with family
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Thank Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded September 17, 2012

Hello Gail R,

Thank you so much for your kind review. We appreciate your review and hope to see you again soon. Glad you had a nice Labor Day Weekend!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

Confortable room, nice breakfast.
I spent just one night at the Crowne Plaza - comfortable, fairly standard room and amenities.
The only downside is no outside view from the room, it overlooked the internal courtyard.

Stayed: August 2012, traveled on business
Thank ShaneH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Stayed at this hotel after travelling all day from Charlotte, NC to CA. Was exhausted and looking forward to some rest. Unfortunately the hotel is an open concept building and all rooms are exposed to the lobby and ballroom. There was a wedding party the night I was there and the very loud music could be heard everywhere. It didn't stop until 2 a.m. No sleep for the weary until after that time. I will never stay at an open concept hotel again. I complained but nothing was done and no money refunded. I do not recommend this hotel to anyone who wants a good night's sleep.

Room Tip: No good rooms here. Do not stay.
  • Stayed: July 2012, traveled as a couple
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1  Thank LeAnn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded September 12, 2012

Dear LeAnn S,

Thank you for taking time out of your busy day to leave us a candid review. Please allow me to apologize for the inconvenience and negative impression you may have had with the noise during your stay. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2012

We stayed one night after a wedding . Check- in was very quick, staff was friendly, hotel was clean, and in a good location . My son complained about his sofa bed being uncomfortable, but they always are . Our bed was good , lol.

  • Stayed: August 2012, traveled with family
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Thank islabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Very nice hotel- The rooms were nice and very clean. They have many dining/drinking choices on the property and many places within walking distance. This seems to be more of a buisness or adult hotel. We had a large group for a nearby wedding, probably not the greatest for small kids. The staff was very friendly and helpful. I would stay her again.

Room Tip: Ask for an exeutive tower room, its away from the nightclub.
  • Stayed: July 2012, traveled with family
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Thank MJonesAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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