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“Spectacular Service”

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Crowne Plaza Foster City - San Mateo
Ranked #2 of 5 Hotels in Foster City
Reviewed May 25, 2012

After a missed connection and a horrible quick visit to the Crowne Plaza south SFO, arrived by cab near midnight. After saying UA voucher was for the other Crowne Plaza (which the other location refused to honor) the manager graciously took it and said he'd work it out between hotels. He was friendly, helpful and knew I needed rest! I would absolutely recommend this property for their hospitality alone.

  • Stayed: May 2012
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1  Thank RobSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 31, 2012

Hello RobSammy. Thank you very much for your review and kind words regarding our service. Our Manager on Duty and the rest of the staff always strive to provide excellent service to all guests. We are glad you enjoyed your stay and had a good night's rest and thank you again for your review!

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293 - 299 of 437 reviews

Reviewed May 23, 2012

This is an off-the-shelf three and a half star hotel that pretends to be a four star in order to rake in the bucks from the local high tech firms. It's clearly outgrown its britches with lost of travelling businessmen doing small tech conventions.

Business travelers: If you get a room in the Executive tower, you get an internet-connected PC ready to go in the room, plus some area to spread out your own laptop. Bed's reasonably comfortable and there's free and fast Internet. Did I mention the internet? Traffic from the 92 can be a little noisy.

Vacationers: The lobby, apparently decorated by someone who thinks shag carpeting on walls is sexy, smells like a wet dog from 1978. Not a good place to renew your vows.

Would have given the place four stars, had the price been right. Nothing awful about the place, but not the best value for the money. Stay here if your business forces you to be local.

Room Tip: PROTIP: Get in the Executive tower.
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  • Stayed: May 2012, traveled on business
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1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 31, 2012

Hello John B. Thank you for your review and observations about our hotel. We are in a location with high demand that requires competitive rates. We continue to work on improving any conditions guests may bring up in the duration of their stay and will look into the lobby odor, as suggested in your review. Thank you again for your review and for staying at our property!

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Reviewed May 22, 2012

Stayed for 2 nights from 03 till 05 of May, I want to say that this is a good hotel, clean room, high speed internet, delicious breakfasts and a very nice tall handsome waiter in a restaurant :).

  • Stayed: May 2012, traveled with friends
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Thank Lyali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 31, 2012

Hello Lyali. Thank you for your review. We are very pleased to hear you enjoyed your stay and your breakfast at our very own Cafe Florian. We hope to see you again soon!

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Reviewed May 9, 2012

I enjoyed my trip here 100%. The place was comfortable, clean, easy to get to, with free WiFi, free parking, and no resort/hotel/daily fees.

The service upon check in was fantastic, the room cleanliness was great, and the in room coffee was a pleasant surprise. It appeared to me that Hotel Management really cares at this hotel and are doing everything they can to earn our repeat business. I will be back!

  • Stayed: May 2012, traveled on business
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Thank TimoLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 31, 2012

Hello TimoLV. Thank you for your review. We are very pleased you had a comfortable stay at our property. Our staff strive to accommodate your needs as best as possible to guarantee a good night's rest. We hope to see you again soon!

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Reviewed April 28, 2012

The quality of service at the Crowne Plaza Foster City is superb. The staff are extremely friendly and helpful. The front desk staff in particular are very courteous. Beware that one of the concierge on duty will not put effort in delivering any packages left for you.

The location of this hotel is excellent for both the business and leisure traveller. It is a mere 30 minute drive to San Francisco or most locations in the Bay area. Actually, there is a small shopping centre, a large supermarket and several food outlets within walking distance. There is a free shuttle from/to the San Francisco airport and also to the big Hillsdale shopping centre.

The hotel is very busy at weekends. Therefore avoid rooms overlooking the lobby in the main building.

Highly recommended.

  • Stayed: April 2012, traveled on business
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Thank Ayman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 31, 2012

Hello Ayman A. Thank you for your review. We are very pleased to hear you enjoyed your stay at our property and that our staff was able to be helpful in accommodating your needs. We are grateful to have our property placed close to shopping centers, downtown San Francisco/San Mateo, and other attractions. We hope to see you again soon!

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Reviewed April 15, 2012

The overall hotel is ok... kind of cheezy and needing some serious updating.

WHAT'S GOOD:
- has parking
- easy access from SFO airport

WHAT'S SO-SO:
- buffet breakfast is ok
- bed is not that great - kind of hard
- so are the pillows - kind of hard
- overall seems clean enough

WHAT'S BAD
- the 80's looking bar plays music VERY LOUD starting on Friday nite. So if you're thinking of sleeping, go somewhere else. At least they were honest and said moving was the best thing. So, at midnight, i repacked and moved to a different room
- air conditioner did not work very well. Had to have the handyman come and fix it.

Room Tip: Make sure to ask for a room that is not near the bar noise. There is a new wing... ask for that side...
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  • Stayed: February 2012, traveled on business
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Thank Sashu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Foster City - San Mateo, responded to this reviewResponded May 24, 2012

Dear Sashu2,

Thank you for leaving a review. We are glad you liked the location of our hotel. We are deeply sorry you had to move to a different room and had problems with your air conditioning. This is not the type of service and quality you should expect from our hotel. Your feedback is very important to us. We take all comments seriously and welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27732695

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Reviewed April 12, 2012

The hotel is beautiful, the staff was very friendly and the location was great. For a family of four, however, the rooms were small and the double beds may have been washed on hot accidentally. We had to have a roll-away sent tot eh room and that created a situation where we literally had to step over the roll away to get to the bathroom and door.

Hot water was intermittently hot. One of our party was blasted with ultra hot water while rinsing shampoo from her hair and was lucky there were no burns.

Around 2:30 in the morning I was awoken by some partiers in the hallway being extremely loud, then again about a half hour later as they made their way to/from the room again. Quite annoying.

Beyond that I would definitely stay there again.

Room Tip: Ask for a room on the side facing away from the freeway at check in.
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  • Stayed: March 2012, traveled with family
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Thank JimAtKSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Foster City - San Mateo

Address: 1221 Chess Drive, Foster City, CA 94404-1173
Phone Number:
Location: United States > California > Foster City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Foster City
Price Range: $140 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Foster City - San Mateo 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Crowne Plaza Foster City-San Mateo is the leading event destination with16,000 square feet of meeting space on the San Francisco Peninsula. Designed with a sky-lit atrium and innovative services for business and vacation, our Foster City hotel features contemporary-styled rooms and suites with luxury bedding, refrigerators, 37'' HDTVs and our Sleep Advantage Program. Enjoy lifestyle conveniences like our business center, complimentary Wi-Fi, indoor pool and hot tub, fitness center, and free shuttle to SFO. Savor California and Asian cuisine at our relaxing restaurants, including Café Florian and Toyko Village, and enjoy cocktails and nightlife at Clubhouse Bistro and the Chit Chat Lounge. Just 7 miles from San Francisco International Airport, we are minutes of Silicon Valley businesses and Bay Area attractions, golf courses, shopping centers and scenic coastal trails. We're less than 30 minutes from San Francisco, Golden Gate Bridge, Pier 39, Union Square and AT& T Park. ... more   less 
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Also Known As:
Crowne Plaza Foster City - San Mateo Hotel Foster City
Crowne Plaza San Francisco
Peninsula Foster City
Foster City Peninsula

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