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“Best customer service!!”

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Crowne Plaza Foster City - San Mateo
Ranked #2 of 5 Hotels in Foster City
Algonquin, Illinois, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Best customer service!!”
Reviewed January 31, 2012

I stayed at this hotel for six days which can seem like forever when you are on a business trip. After the second day, I felt like everyone knew my name and asked how my day was. The breakfast food was excellent and worth every penny for the buffet. They had so many choices for dinner that I didnt even get to try it all before I left. I would definitely recommend this place to anyone near San Francisco!

Room Tip: If you can afford it get one of the executive suites. The walk out balcony was amazing and it was gr...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophiemonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guildford, United Kingdom
Level Contributor
135 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 28, 2012

I stayed in the executive tower on the 7th floor. Despite looking out over the freeway the noise level was very low and I slept well. Otherwise the room was generally OK.The breakfast included in the rate was very poor. The breakfast menu in the main area was much better but of course you had to pay for it. The gym was small with little choice of equipment. The main desk was efficient and helpful.

Room Tip: If you're in the "executive" tower then get a high floor. If you're in the main b...
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
91 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 27, 2012

Our family of three from Sacramento spent a night at this hotel with the expressed purpose, then, of leaving our car at the hotel while we traveled in Chile for 2 weeks. As a package arrangement, charges for our room included the room, parking for the duration of our travels, and shuttle transportation from the hotel to the airport in San Francisco and back, on our return. There are a number of such offerings in the Bay Area. Our choice was a very good one.

The hotel was modern, clean and quiet with free Internet and a good exercise facility. The breakfast offering in house was robust and very good. We ate dinner the night of our stay at the Asian restaurant in the hotel and thought the food qutie good and reasonably priced. Staff was friendly and helpful.

The shuttle worked well. Travel to the airport was efficient and on-time. Note that the service to the airport is available hourly, on the hour. On return, the process is to call the hotel and notify it of the need to be picked up at the airport. That worked well, without undue delay. A caveat: the hotel is positioned approximately 10-15 minutes away from the airport, which is not as close as some of its competitors. That said, a major advantage of this hotel is the opportunity to park the car in a covered (but still outdoor) parking lot. Pricing for the package was competitive.

In future travel when use of the airport in San Francisco is in our plans, this hotel will be our choice.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Canada
Level Contributor
133 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 20, 2012

Great hotel for accessing the business district in the region, close to restaurants and SFO. The outside rooms are noisy so get an inside facing room overlooking the restaurant.

Room Tip: Get an Inside facing room away from the night club
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErinLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salinas, California
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 7, 2012

We stayed here for the second time, and I was concerned after reading the reviews but booked it for one night as it is closest to our desination. Staff was great w/ quick checkin, nice room, quiet. Checked out the pool and hot tub area - it was clean & tidy. A woman with her child were having a good splash to themselves. If you plan to use this area and are self conscious, it is a glass walled area tucked off the lobby/dining area so bring a robe or swimsuit cover when you are moving through the main sections.

Met some area relatives in the lounge and decided to spend the evening in, watched some football on TV and ordered appetizers and dinner. (Due to the Xmas-New Yr schedule, the sushi spot inside the hotel was closed that night.) Food was terrific & prices reasonable for the portions. (There was a special on some items but would have paid full amount without any thought.) Bartender Scott has been with the place 12 yrs & he was fantastic, good drinks and excellent service.

The bathroom was well equipped with the usual amenities, and although I didn't sleep well, there was enough on the local TV to not need a pay per view movie though many were available. My spouse commented he thought the bed a little too firm but snored most of the night anyway so I think it's because we have a pillowtop mattresspad at home & firm is better than too soft. The wakeup call service is automated and came on time, with a snooze type feature too.

Would stay here again. It is close to the Bridgepointe Shopping Center that is in easy walking district where there are major stores and are several local chain restaurants. We like BJ's & Red Robins for lunch or dinner but Chipotle is also close if you don't want to dine in. We noticed the lobby was empty at breakfast since we were there 12/27/11 but since I had a medical appt, we skipped real food and instead brought fruit and protein drinks with us to have in the room that AM.

Room Tip: We have stayed both times in the main section closest to the covered parking garage. There is anoth...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samm N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foster City, California
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 22, 2011

While staying here in August 2011 for a family event (held at the hotel), we were displeased with numerous staff members, who had poor attitudes and customer service skills. While trying to check out, my elderly mother-in-law got into an elevator, which promptly broke down and continued running up, then down, and up again, & on and on. She was trapped in there for over an hour, and the hotel staff delayed in calling the fire department until the last half hour, even though we requested them to do so immediately. All she got was a free breakfast. I think a room comp was in order considering her ordeal and her stress level, but that's just me. :-)

Room Tip: In this hotel, get a room as close as possible to the bottom floor. Their elevators are unreliable.
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  • Stayed August 2011, traveled with family
    • Value
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Helpful?
Thank Oink38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Foster City hotels

San Diego, CA
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 1, 2011

If you are staying here for a wedding...which it seems that a LOT of people did the weekend when we were there, or for a conference-Try to get a room in the other tower. NOT the one with all the meeting rooms, Super LOUD night club and buffet.
The Night club is fun, don't get me wrong, but it's super loud and when its time for sleep, you wanna sleep. Also, this might be the only sports bar around town, so the locals come here to watch games. Even though we were guests of the hotel, we could barely get seating in the sports bar to watch a football game on Sunday morning.
The room was VERY Nice! It had a computer in it and we could get on the internet at no extra charge. There was a decent sized fridge- NO Microwave *so don't bother bringing your popcorn. Beds were super comfy and the provided ear plugs and lavender bed linen spray. All the regular stuff in the bathroom. Great lighting and super comfortable all around. Gym had plenty of machines and was very clean. Plenty of parking and super close to the Freeway. Nice. We got a room rate of $89/night as part of the wedding group. Ask for a discount...AND be sure you stay in that other tower.

Room Tip: Get in the other TOWER!!!!!!!
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deannasgoing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Foster City - San Mateo

Property: Crowne Plaza Foster City - San Mateo
Address: 1221 Chess Dr, Foster City, CA 94404-1173
Phone Number:
Location: United States > California > Foster City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Foster City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Foster City - San Mateo 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Crowne Plaza Foster City-San Mateo is the leading event destination with16,000 square feet of meeting space on the San Francisco Peninsula. Designed with a sky-lit atrium and innovative services for business and vacation, our Foster City hotel features contemporary-styled rooms and suites with luxury bedding, refrigerators, 37'' HDTVs and our Sleep Advantage Program. Enjoy lifestyle conveniences like our business center, complimentary Wi-Fi, indoor pool and hot tub, fitness center, and free shuttle to SFO. Savor California and Asian cuisine at our relaxing restaurants, including Café Florian and Toyko Village, and enjoy cocktails and nightlife at Clubhouse Bistro and the Chit Chat Lounge. Just 7 miles from San Francisco International Airport, we are minutes of Silicon Valley businesses and Bay Area attractions, golf courses, shopping centers and scenic coastal trails. We're less than 30 minutes from San Francisco, Golden Gate Bridge, Pier 39, Union Square and AT& T Park. ... more   less 
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Also Known As:
Crowne Plaza Foster City - San Mateo Hotel Foster City
Crowne Plaza San Francisco
Peninsula Foster City
Foster City Peninsula

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