It is so true that location is almost everything, but you would still like a room worth the $$. First off the male clerk at the front desk was rather useless. He could never really answer any of my questions, like, is there a discount for senior citizens and at what age do you consider a person to be a senior for a discount? Some places I've stayed discount a person 55 yrs and above. Do you take any other cards other than AAA for a discounted rate? These questions were asked before we arrived, plus our booked rate of $150. a night was then going for less when we checked in----$139. a night. I mentioned this on the phone before we arrived and was told there would be a note put in my file and upon check-in I might be asked if I had an AAA card to get that lower price. I told the guy that their website doesn't state you have to be a member of AAA to get that price. When we checked in we weren't sure whether we would get it at lower rate, but we did. I was prepared to fight the higher rate we booked it 2 weeks before.
We had the lower King with a view. Location is great, but was disappointed a bit in the room. First off, the rug had two huge stains right in front of the TV. There were stains on the see-through curtains as well. The wallpaper in the bath was peeling off and one night stand looked like it was chewed by a dog. The room still felt like it was clean enough though.
During the night our sink leaked all over the floor. I went up and told the clerk, and he offered me a bucket and would put in a call to have it fixed. NO APOLOGIES at all or an offer for someone to come clean up the mess. A guy came to fix the leak by replacing the pipe. It was never fixed properly and the sink still leaked, but not as bad. I had to go up and get a bucket again-----NO APOLOGIES again.
The bad part of this location is it's right on the 10 mile bike trail and you have people walking, riding bikes, strollers and just always people going by your window all hours of the day just steps from your room. I'm talking 5 feet! Stay upstairs and be a bit safer.
It would have been nice if they had offered a continental breakfast or at least fresh brewed coffee.
We did find most of the people we dealt with in the town really friendly and nice. I always appreciate that.
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- Also Known As:
- Surf And Sand Hotel Fort Bragg
- Surf Sand Fort Bragg
- Hotel Surf And Sand