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“Relaxation Heaven”

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The Chateau Spa & Organic Wellness Resort
Ranked #1 of 4 Hotels in Bukit Tinggi
Certificate of Excellence
Brisbane, Australia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Relaxation Heaven”
Reviewed November 4, 2013 via mobile

As a person who finds it hard to completely relax this place worked for me. After 3 days I was so relaxed I could have fallen to sleep wherever I was. This is not like me. I think it all started with the airport transfer. Ok it maybe a 90 minute drive but the vehicle was so comfortable and the facilities and service from the driver was perfect. It was like riding in a stretch limo. On arrival you are greeted and checked in like you are some type of superstar. We had a room with an outdoor spa on the balcony. Again perfect. The organic flavour is not too much as I was expecting it to be pushed onto you but it wasn't. All facilities were run well. The poolside was overwhelming with great facilities such as your own cabana and the service was great. The restaurants were great, the one by the pool was laid back and again great service, breakfast in the tea room (for spa room people only) was to die for, it was like a buffet but with table service. The fine dining French restaurant was 5 star, great food and brilliant service. The spa facilities are the best I have ever seen, having seen many around the world. You are well and truly treated like royalty. Then there is the staff, they could not do more for you, they were there when you needed them and not sighted when not wanted. Customer service was A-plus. The F&B Manager was such a delight to talk with and his service skills could not be faulted and so to the Director of Ops, both tried and successfully to make you feel very welcome. So I would highly recommend this to anyone looking to relax and appreciate the good things in life.

Stayed November 2013, traveled as a couple
Helpful?
Thank AussieGreggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, November 24, 2013
Dear Guest,

We thank you for sharing your stay experience at The Chateau Spa and Organic Wellness Resort on TripAdvisor. Located at Berjaya Hills, Malaysia, our resort has peaceful surrounds that makes it an ideal hub for leisure travelers. The team is delighted to know that you had a more than satisfying experience with us. The luxurious rooms provide a perfect backdrop along with modern amenities to rest and relax.

We take pride in providing our guests with an unprecedented organic gourmet dining experiences. We are pleased that you found our services at par with your expectations. Special acknowledgment for the efforts of the staff has been duly conveyed to them.

Once again, we thank you for the recommendation and your encouraging testimony. We would deem it a privilege to serve you yet again.

Best Regards
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 25, 2013 via mobile

The moment I step out of my car, the concierge was helpful and friendly. To the extend of personally taking me to the lobby toilet and then to the VIP lounge for a refreshing drink while my check-in was being sorted out.
Room is not very big but clean and cozy. Lots of 3 pins power points. Mini fridge. Coffee & tea making facility. Flat screen tv. Wifi. Air cond and fan.
Bathroom have shower & tub. Shaving point. Comb. Toothbrush. Shaving & vanity kit.
Service staffs are always smiling, cheerful and friendly.

Stayed October 2013, traveled on business
Helpful?
Thank Justinyyhong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, November 24, 2013
Dear Guest,

We thank you for choosing us on your recent visit and sharing your review. The Chateau Spa & Organic Wellness Resort is among the best relaxing getaways and offers an array of accommodation, dining and recreational options. Our resort boasts of modern amenities in every room to meet needs of the guests and make their stay comfortable. We are delighted to learn that you found our services amiable that made you feel at home. Our team is happy to note your appreciation for their efforts in making your stay at par with your expectations.

We thank you once again for your wonderful review and eagerly await your next visit to our premier spa destination in Malaysia.

Best Regards
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 24, 2013

a resort where their main focus is service quality at its best to the guest.

everybody is service orientated. smiles. greets. helpful.

the place its self already look luxurious.

well maintain and clean.

mind u is near by forest so there is insects but their room are thoughtful to have doors that you can leave open but have a special netting to keep the bugs away.

i stayed at the spa suit. a huge room consist of the bedroom the living room the outdoor Jacuzzi.

the salt water pool at the resort look so lovely! the place just look so peaceful.

i ordered in room dining. the portion is small though. and they forgot to ask if i wanted my meat well done or medium rare. but we forget too.

also one thing i would prefer if they ask deposit by card or cash cause they say they need my card for verification but when checking out i been told that the deposit will b bank in only about a week of working days.

during breakfast, they take time to explain how the system works.

i am actually overwhelm of the service they been spoon feeding us from the time i arrive where they have my name on their guest list of arrival to the tour of the resort to the very attentive staff all around.

overall a pricey place to chill out.

but a good place for a peaceful unwind

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aishah a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, November 24, 2013
Dear Guest,

Many thanks for giving us an opportunity to host you at our resort in Malaysia. It was our pleasure to serve you with the best in class services and facilities. Nestled in the Berjaya Hills of Malaysia, The Chateau Spa & Organic Wellness Resort is a perfect getaway for all the travelers. The spa suites invite you with matchless amenities and provide the perfect backdrop to rest and relax.

We are happy to know that you enjoyed our services while staying with us. Our team goes an extra mile to make every guest’s stay special and we are pleased to learn that we made your stay memorable.

Thank you for the review. We look forward to your visit again.

Best Regards
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 21, 2013

I've stayed at a few hotels around the world, and this was the most luxurious so far! My wife and I were meeting each other in Malaysia and we were in KL for few days. I randomly found this hotel on TA and decided to give it a try. You immediately get a royal feeling upon seeing the hotel, and when they radio the front-desk staff that Mr. and Mrs. Ashan are here, and then you're welcomed by everyone in style. We got upgraded to a better room and the room was great!

I could go on about everything that was amazing at the Chateau but I will run out of space. Instead, here's some tidbits.

1 - the breakfast is FREE and is at least 4-5 courses long!
2- their free shuttle to activities in the area is a Limo Van.
3 - Staff remembers your name and are very attentive, caring and professional. you feel like you're the only one staying at this castle.
4 - Yes, it looks and feels like a castle!
5 - We did the Zipline and had tons of fun! Also used the bowling alley, badminton and tennis courts for fun.
6 - we had fine dining night at the French restaurant. It was amazing! Not to mention, we got a free dessert (crepe made in front of you) for offering feedback!
7 - lastly, the SPA! it's definitely worth it. And we even used the free yoga lesson.

If you're in Malaysia, and have 3 days or more to relax, don't go anywhere else but here.

Room Tip: ask nicely for an upgrade. You just might get it!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashan_the_nuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, October 23, 2013
Dear Guest,

On the onset, we want to thank you for your patronage and generous appraisal that has made the entire team ecstatic.

The Chateau Spa & Organic Wellness Resort is a perfect destination for leisure, business and wellness. The range of wellness programs, idyllic setting, world-class amenities and multi-cuisine dining spaces ensure that every guest has a memorable stay at our resort. It fills us with immense pleasure that you had a memorable stay and that we were able to go beyond your expectations.

We thank you once again for your wonderful review that has given us another reason to up our efforts. We eagerly await your next visit to our premier spa destination in Malaysia.

Best Regards,
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2013

Having stayed at many hotels and resorts all over Malaysia, Chateau Spa & Organic Wellness Resort certainly ranks right at the top in terms of an overall experience. The service is top notch, the food is fantastic, and the place is just magical. I highly recommend undertaking one of the spa packages, and make sure to take a dip at the chlorine free pool. Do drop by the nearby Colmar Tropicale for a short walk and some pictures. But other than that, just relax in this wonderful resort. It's probably the only place in Malaysia that I would confidently say I'd return to. I just hope that this place remains well maintained and that the service levels keep up, especially given that many resorts in this region begin wonderfully, only to deteriorate rather rapidly.

Room Tip: Ask for a room in the main building, not the extended wing..
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thedarkone7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, October 17, 2013
Dear Guest,

We can’t thank you enough for such a fantastic review following your stay with us and sharing your experience on TripAdvisor with our fellow patrons.

The Chateau Spa & Organic Wellness Resort offers travelers a seamless refuge from the monotone of life. From the services to the food and recreational facilities, we cater to the needs of our patrons keeping their comfort in mind. We agree with you that The Chateau Spa & Organic Wellness Resort is a premier spa destination for patrons who wish to embark on a journey towards wellness and wellbeing.

Its review such as yours that keeps us motivated to up our efforts and let me assure you that every time you visit our resort in Malaysia, we will surprise you with our premier standard of services.
Once again we thank you sincerely for such a valuable feedback and await your next visit.

Best Regards,
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2013

Good food, Good service, Good environment! if u are seeking place for relax, this is the perfect place for you..
The spa area is just really amazing !
The breakfast buffet serve with fresh and organic fruit, only some of the food are not organic. have the breakfast beside the swimming pool, face the mountain, abandon all the troubles just enjoy the everything!
Best place for couple, 4 days relax trip
not suitable for family, as 12 years old kids are not allow to stay.
Will return in next year!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, October 2, 2013
Dear Guest,

We thank you for opting to stay with us recently and for sharing your review with us on this public platform. Counted amongst the best relaxing getaways, The Chateau Spa & Organic Wellness Resort, offers an array of accommodation, dining and recreation options to guests where they can unwind and relax. Our resort boasts of exclusive dining venues, spa and a host of modern amenities. It is great to know that you loved staying with us and had a wonderful time. We are delighted to learn that our location added value to your stay among various other facets of our property and added to the experience of a refreshing vacation.

Once again, we thank you for staying with us and look forward to serving you again in the near future.

Best Regards,
Management @ The Chateau Spa & Organic Wellness Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 25, 2013

Was there 2 weeks ago with a huge group.

Check in was very quick. Room size for two was smallish. Toilet was small with a tub with a fixed and swing glass panels. Water seems to collect at the rear of the bath and there is no run-off into the tub.

Dinner was dismal. I ordered a vegetarian set. Main course was a risotto (less than 3 mouthfull).

Breakfast - as a non-meat eater - nasi lemak is one of the few dishes i can eat. The rice was good... But its no basmat grains. Wished the hotel has skipped the anchiovies in the sambal.

As a wellness spa - had expected them to cater better for vegetarians.

Not Impressed with the Place or service.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonacoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChateauMalaysia, Management at The Chateau Spa & Organic Wellness Resort, responded to this review, November 24, 2013
Dear Guest,

First and foremost, we thank you for choosing to stay with us during your recent trip and sharing your experience here on this public platform. Perched atop Berjaya Hills, The Chateau Spa and Organic Wellness Resort serves as a perfect getaway destination for travelers.

We endeavor to offer a complete organic experience to our guests through a range of accommodation options that feature 100% organic amenities. We have sincerely noted the concerns highlighted by you about the in-room facilities and assure you that we’ll take remedial measures at the soonest possible. We thank you for your suggestions for our culinary items and we take this opportunity to inform that we will work on further enhancing our dining services.

Once again, thank you for your review. We hope you would give us another opportunity to serve you with our renewed services.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chateau Spa & Organic Wellness Resort

Property: The Chateau Spa & Organic Wellness Resort
Address: KM 48, Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi 28750, Malaysia
Location: Malaysia > Pahang > Bukit Tinggi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Bukit Tinggi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Chateau Spa & Organic Wellness Resort 5*
Number of rooms: 130
Official Description (provided by the hotel):
It is World’s First Organic Wellness Destination Spa Resort situated majestically amidst a 150-million-year-old tropical rainforest • It is modelled after an 11th century medieval ‘Hault Koesnigburg’ castle in Alsace, France • The Chateau boasts 200 elegant rooms and suites • A premier spa destination where guests are offered the highest and uncompromising levels of service in their quest for a lifestyle transformation • Finest and most splendid array of organic products to relish guests from renowned organic toiletries to organic linen • Exquisite organic wine and beer while adoring fresh organic fruits and delights. Organic nourishment to incite pleasures • The Chateau prides itself on providing its guests with unprecedented organic gourmet dining experiences that will delight even the sharpest of palates • Spa sanctuary: The Chateau offers a definitive organic destination spa ritual that is an integral part of the experience at its European inspired, state-of-the-art spa, La Sante • The intuitive spa personnel who deliver personalized therapies and programs that are designed to meet individual needs and health goals ranging from body pampering, beauty, anti-stress, body cleansing, fitness, weight loss, and most interestingly the couple retreat, whilst also offering gentle guidance in the areas of nutrition and exercise • La Sante is the first to offer its clientele the use of illusive European thermal facilities which include a herbal infused sauna chamber, salt grotto or mud chamber, and a Soap Brush/Aquaveda heated bed with automatic body scrub facilities • With the resort’s quintessential focus on progressive well being and vitality, The Chateau is not only a retreat that embraces holistic ideas and relaxing principles but one that defines the eminent journey towards wellness. ... more   less 
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Also Known As:
The Chateau Spa And Organic Wellness Resort
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi

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