What a disappointing stay I had at this small Folsom hotel in October. Their absolutely poor housekeeping efforts and just plain absent customer service put the Hilton brand to shame. Not only did the A/C sound like a plane was landing in my room, but there were nearly countless things wrong with the room: broken window screen, stained rug, double lock broken, peeling paint in the bathroom dirty entry door, guest room directory stained, dirty glasses...well, you get the idea!
It seems a shame that I had to inspect Hilton's rooms as a guest while they evidently did not! I complained to the front desk not one...not two..but three times and was dutifully told my comments (and my list above) would be passed onto the General Manager, who would contact me. Of course, I was never contacted by any manager. I then asked for a contact at the Corporate office and was told by a clerk that they didn't have that info (really?).
Ironically, I did receive a note from the Housekeeper (on plain white paper, no letterhead...odd) apologizing for the rug stain and crediting me a night's stay. While this was certainly appreciated, I had to chuckle since all of the other issues were still evident when she checked the room (outstandingly broken screen, dirty glassware).
Hilton needs to go back to the drawing board on this one: clearly there are no standards of excellence here, and the staff sorely needs customer service training. My recommendation: stay at another hotel if you visit Folsom!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Folsom hotel in Folson, CA is next to the Folsom Premium Outlets and offers fully-upgraded hotel rooms (upgrade completed March 2016) with all-new mattresses and updated room amenities. Enjoy complimentary WiFi and parking, in-room microwaves/mini-refrigerators and Keurig(R) coffeemakers. Plus, dining at the on-site Garden Grille and Bar, evening room service, 24-hr Pavilion Pantry (snack shop), outdoor pool and 24-hour fitness room. Plan an event for up to 80 people with 960 sq. ft. of modern meeting space and access to our 24-hr complimentary business center. ... more less
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- Also Known As:
- Hilton Garden Inn Folsom Hotel Folsom
- Hilton Folsom
- Folsom Hilton Garden Inn