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“Exceptional Experience of Friendly Service” 5 of 5 bubbles
Review of Tenaya Lodge at Yosemite

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Tenaya Lodge at Yosemite
Ranked #1 of 2 Hotels in Fish Camp
Certificate of Excellence
GreenLeadersGold level
San Diego, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Exceptional Experience of Friendly Service”
5 of 5 bubbles Reviewed January 3, 2013

Dinner with Santa for our nine-year old initially lured us to Tenaya Lodge as first-time visitors; yet, the entire experience amazed from planning to check-out. I booked our stay through the Tenaya Lodge website weeks in advance.

Stand-out memories of personalized, warm, and attentive service mark several high points of the visit: friendly, unrushed phone calls to our home clarifying our itinerary and inviting questions; unexpected help parking our Mazda near our cottage upon arrival, through icy slush, up the slightest grade, in the dark; encouragement to participate in the gingerbread house contest (raised our family's stakes!), along with interesting back-stories of entries past; humorous reassurance that the horses pulling the sleighs through falling snow were 'ole pros and didn't need snow boots like we did (not to mention the video memories of our kid feeding snowballs to Rocky); and understanding nods through dinner at Embers (with reservations made just hours before, and seated early), nestled as we were in the high-back crimson seats plain exhausted, that holding hands near a fireplace child-free for two hours was as romantic as we could get after a long, cold day. :-)

We felt absolutely welcomed!

We were gladly and easily loaned a sledding disc with extended time when archery cancelled due to falling snow, which made for wonderful sledding memories the next morning before check out on Christmas Eve. We found out by chance that shuttles were provided between the cottages and the lodge the night of Dinner with Santa, and easily made arrangements within the hour for on-time pick-up. Although room service to the cottage was late that first full-packed day, the delicious breakfast was delivered apologetically yet cheerfully. The delay did not ultimately affect our plans, if not cause some worry.

The cottage itself was a dream, with towering trees all around us: balcony of snow (for impromptu lone snow play or snowball fights with kids/teens in our cottage), fireplace (for ambience and practicality, such as drying wet clothes), bathroom with a small window for outdoor air, and cozy beds and sheets. The high ceilings expanded the room, and the country chic decor was unpretentiously tasteful. I personally knew that the cottages held three rooms with separate entries and balconies, but it took some investigating to realize and accept that, because I was caught by surprise. No, not the quietest with kids/teens upstairs; but for us, the staircase noise leading to a single cottage above us ended at a decent early hour the first night - with no noise at all the next night. Lucky for us, perhaps, to have relatively quiet cottage neighbors, versus shared hallways to several rooms, with the usual noise (as in any conventional hotel or lodge.)

We also brought our terrier with us, and it was notably far, far quieter in the cottage for his nerves at this time of year. He doesn't like the snow, too, poor thing! To us, the lodge was bustling with activity, crowds, conversations, and other pets, that we were glad for the relative seclusion for our dog. And to think at check-out on Christmas Eve it was getting even busier!

In addition to the meals already mentioned, we ate our arrival meal at Timberloft for their namesake pizza (the crust was good!), hearty pasta bowl (fed our kid with left-overs the next day), and salad bar. The football games on TV, the cool jukebox, and the pot-belly stove kept a light, fun, and casual atmosphere. Service genuinely friendly. Our last meal was at the breakfast buffet. Seated again by a lovely, huge fireplace (at Jackalopes, which was opened for the breakfast buffet crowd) the meal was made extra special. The selections of comfort buffet fare pleased everyone, and included the surprise quiche and specialty breads.

In all, our visit to Tenaya Lodge in anticipation of the Christmas Season was an inspiration! Photos and videos are now cherished family memories. Thanks!

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SimplySensible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TenayaLodge, Guest Relations Manager at Tenaya Lodge at Yosemite, responded to this review, January 4, 2013
Why, thank you sincerely for your five-star compliments. This is the quality of guest experience that we constantly strive for, and it's very rewarding to hear that you so fully enjoyed your time with us. We truly appreciate the time you took to write, and we certainly look forward to hosting you again soon (with winter snow come spring waterfalls)! Happy New Year!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Pittsburgh, Pennsylvania
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed January 2, 2013 via mobile


Our family spent 1 week over Xmas at the Tenaya Lodge!

We arrived at the hotel very happy to spend a week at the Yosemite park,
The hall is glorious over Xmas... a giant Xmas tree welcomes you and nice decors make you feel immediately in a very warm atmosphere... but...then your dream is over!

Let's start from the beginning:
the luggages... if you want someone take care of them you have to pay
Really?? and this hotel has not exactly a cabin's charge!
we travelled all over the world and this is the first time ever that this happen to us! (and of course I'm not talking about the tip!)

The room is normal... nothing amazing...the look is not the cleanest ever especially when your son found a toy under the bed...clearly not belonging to him!
And talking about the room..The day after, at 3.30 p.m. the room is not done yet and you have to expressly ask to have it done! Impressive!

Then you wake up for breakfast and you decide to have a pastry at the bar... not possible... 10 people in the hall so not packed... but still no pastry available... after 30 minute waiting and the server telling me that the pastry are coming "as we speak" we decided to give up...

So you go for a tour at the awesome Yosemite Park and you come back, time to enjoy the pool... quite a decent size... and there are 2 small spa too... oh no sorry only one... cause at some point one of them start bubbling up some soap or something weird... so the day after is closed and you enjoy a relaxing spa with 15 people in a pool with the capacity of 4! So relaxing!

Okay... never mind: Let's go for a dinner... of course you can't reserve a table! Why?? this old fashioned idea of reserving table when you can wait at least 45 minutes to be seated in a restaurant they decide (for the Grill forget about it... you have to wait at least 1 hour)... then finally you got a table and you have to wave for someone considering you and getting your order and then other 40 minutes waiting for a salad while the restaurant is empty!

And Of course you pay the air you breathe at Tenaya... wireless is free everywhere but not here! Forget it!

So... if you still want to go... book the cottage (at least you don't have to struggle for all of this) do your grocery shopping at home so you don't have to depend on this terrible restoration service!

Such a pity... cause they could have some potential... but so far is very wasted!

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mscilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TenayaLodge, Guest Relations Manager at Tenaya Lodge at Yosemite, responded to this review, January 4, 2013
Thank you for writing and we're sorry our restaurants did not meet your expectations for timely service. We would like to clarify one comment you made about luggage -- there is never a charge or fee for delivering your luggage to your room, and our bell staff are happy to help you with that. Tipping for this complimentary service is purely optional, of course. We appreciate your kind comments regarding our holiday decor and atmosphere, and again, apologize for the mechanical issue with one of our hot tubs and the wait times you experienced at our restaurants.
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Melbourne, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We stayed here for 2 nights in September 2012. The location was excellent, close to Yosemite National Park but quiet. The staff was helpful, and gave us good tips on where and when to visit the attractions in the park. There were 3 restaurants on premiss, with different pricing, but we couldn't tell the difference between the food offerings, the food quality and the service. It was a bit pricey, and the rooms and corridors could do with some refurbishment. The air conditioner was a bit hot and cold.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank psychodana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natchez, Louisiana
Level Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed December 31, 2012 via mobile

This place operates just like the airlines.
They overbook rooms. We paid months in advance and when we arrived they told me that they only have one of my rooms instead of two. 6 people in one room?
The valet parking guys say they do it all the time. Beautiful area but unethical operation. They gave me some old fruit and a $7.00 bottle of wine for our trouble.
I would take more than one bottle of wine to forget this fiasco. Ended up with comped rooms after raising all kinds of grief. Not how you want to start off your family vacation.

  • Stayed August 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Bigmeaux56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timbuktu, Mali
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We stayed 3 nights with two seniors and two teens. All had plenty to do btw the skating, sledding, swimming, sleighing. The rooms were comfy although we had some hot water issues, the hotel made good on it. The massage was a hit with Grandpa, and the whole family loved the pool and hot tub. Beautiful ride into the valley and the walks around the hotel were great.
Music in the balcony each night really added to the festive feel. Only real negative comment was they appear understaffed. Check in was VERY long. Evening meals had a 1 to 1.5 hour wait each night. Although it was a busy season, it is not like one can't plan for Christmas! Other than that, it was great.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank portpaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed December 29, 2012

We stayed here over Christmas, so MAYBE they were just woefully understaffed with too many patrons booked...

Having said that we feel we really overpaid. We booked through Jetsetter thinking we got a great deal. Well, we still feel like we paid WAY too much, and here is why. Before arriving we booked a pet friendly room. When we called back to confirm our pet room (which took several rounds of calls, transfers, front desk requests, transfer back, and unhelpful booking people) we were told that would need to speak to the concierge? REALLY? So, after finally speaking to the concierge about our pet room, we booked some pet sitting days ahead. It was a "special" holiday rate of $20/hr so we said, ok. Prior to arriving and before the 24 hour cancellation policy we decided to not bring our dog. We tried several times to speak to a person at the concierge desk, and after calling 6 times we decided to leave a message. We were still charged for the pet sitting service, even though we cancelled 24hrs ahead of time. We were also glad that we did not bring our pet, because the pet room was not pet friendly. Why you ask? Well, they have a sliding glass door that you are supposed to easily open and take your dog outside. When there is 3 feet of snow blocking the sliding glass door, it really isn't that convenient so you would just have to traipse all the way to an entrance anyway.

So, we settled in, unpacked and went to the hotel restaurant Sierra. The food was good, but WAY overpriced. Save your money and venture down to Oakhurst instead.

The next day we woke up to half the room being flooded. How you ask? Well, remember the 3 feet of snow blocking the sliding glass doors? Yes, you guessed it, came right in the room. My husband got up in the middle of the night to discover he was sloshing around the room. We called the front desk and asked to be moved, which would have to wait until someone checked out. So, we threw down all of our towels and went back to bed. We packed up the next day and went to the front desk to inquire about our new room. We were told that it wasn't ready, but they would let us know when we needed to move our bags. Really? I would expect the staff to at least move the bags for us, right? We had booked a snowshoe trek the next day, but we had to call and cancel because our room was flooded and we had to pack and move at that time. But, guess what? They still charged us for it. We called several times to speak to concierge about the cancellation, and finally gave up and left a message. We are still waiting to get this off our bill.

I will review each of the restaurants separately, as they deserve their own reviews.

As a last note, this is a big family friendly area. We do not have kids, do not want kids, and did not enjoy the all night kid screaming, running around, and kid friendly atmosphere. If you want a quiet, romantic place for the holidays please book elsewhere. If you do want to take your kids and pay for overpriced lodge this is the place for you.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TenayaLodge, Guest Relations Manager at Tenaya Lodge at Yosemite, responded to this review, January 4, 2013
Hi, There are many issues raised in your review that we would like to research for more information so we can make things right. I will direct message you to start our process; thanks for your review and we're sorry that there were so many disappointing aspects to your stay with us, including value which is a point of pride for Tenaya Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

Our family of 4 stayed at the Tenaya Lodge during Thanksgiving weekend. We stayed in a cottage and it was perfect. Very clean and very spacious. Private and very quiet. All personnel were very friendly. We ate at the pizza restaurant and enjoyed our meals. Location is close to Oakhurst for a visit to town. Would absolutely recommend.

Room Tip: Cottages are great for families.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank spiritHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tenaya Lodge at Yosemite

Property: Tenaya Lodge at Yosemite
Address: 1122 Hwy. 41, Fish Camp, CA 93623
Phone Number:
Location: United States > California > Fish Camp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Fish Camp
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Tenaya Lodge at Yosemite 4*
Number of rooms: 302
Official Description (provided by the hotel):
Nestled on 48 acres in the southern High Sierra and just 2 miles from Yosemite, the Four-Diamond Tenaya Lodge at Yosemite offers easy access to all of Yosemite’s most alluring attractions and all the amenities expected from a luxury resort property. Tenaya boasts comfortable and spacious accommodations, Ascent – a luxurious 10,000 sq.foot spa, steam room, sauna, fitness room, three pools, five dining options, all-season recreation and a full-service concierge to help you plan your getaway. ... more   less 
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Also Known As:
Tenaya Lodge At Yosemite Hotel Fish Camp
Tenaya Hotel Fish Camp
Tenaya Hotel At Yosemite
Tenaya Lodge Yosemite
Yosemite Tenaya Lodge

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