Rodeway Inn in Fallbrook. Our card was charged for a night NOT requested. Language difficulties. Clerks and all desk personnel were/are from East India. Pleasant and courteous.
BUT . . .
The sum-standard assigned room was drenched in Mr. Clean solution or some such, maybe Pine Sol. We were readily moved to another room. Price? About $80 for ONE night's stay New Year's Eve. We signed for that night. We checked out the next morning and assured the clerk that we liked the place (white lie) and would like to return on a different occasion (possibly). The pleased clerk then said that our room charge was only $60. That was good news, so I signed for the $60 and we drove home, 90 miles away. When our credit card summary arrived, we discovered that we were charged for the night we DID stay and ALSO for the night we DID NOT STAY. A patient explanation to the manager (who clearly avoided my phone call on THREE successive calls) regarding their language difficulties with our idioms resulted in his insistence that since we had signed (?) for the second night, he could only fax the paperwork to us. End of story? Not quite. Before publishing this, I tried once again to phone the elusive manager to resolve the problem.
The result of the last phone call? Thick accent, assertion that the motel can only go by the record.
- Official Description (provided by the hotel):
- Forget about fancy. When all you need is a solid deal on a simple stay, our Rodeway Inn(R) hotel in Fallbrook near the Marine Corps Camp Pendleton Base is just what you're looking for. Experience the "Avocado Capital of the World" at the annual Fallbrook Avocado Festival, or explore other year-round local sites, activities and attractions near our Fallbrook hotel, such as: Mission Theatre Playhouse Fallbrook Community Center Fallbrook School of the Arts We offer the basics for traveling on a budget, with the reliability and security of a national brand that you can trust-so you can get the rest you need for wherever travel takes you in northern San Diego County and beyond. Amenities include: Free WiFi Outdoor pool and hot tub Guest laundry facilities Copy, print and fax services All of our fresh, clean guest rooms feature coffee makers, hair dryers, irons and ironing boards, along with free premium movie channels and a nice, hot shower to wake you up. Select rooms come with refrigerators, balconies and microwaves. If you want great value while you're on the road, our Rodeway Inn hotel in Fallbrook has you covered. Enjoy a good night, great savings-make a reservation with us today! ... more less
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- Also Known As:
- Rodeway Inn Fallbrook Hotel Fallbrook
- Fallbrook Rodeway Inn