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Reviewed August 25, 2012

Overall, our stay at this motel was average. The rooms are well kept and clean. The bed was very comfortable! Nice flat pane tv on the wall.

Nonetheless, I was terribly disappointed in the customer service at the hotel.

First, do not expect a "welcome" or "thank-you". I didn't expect much at $35/night, but a little common courtesy goes a long way (in America).

While there, the shower handle broke off the shower the first day. We reported it immmediately then next morning and were gone for most of the day. When we returned after 3pm, the shower had still not been repaired. I was able to use the shower, but wouldn't you know the manager (?) comes to repair the shower just as I step out. Needless to say I told him he would need to return at a better time.

Finally, I called back after checking out to see if I had left a pair of gold earrings behind. They were not terribly valuable but I am unable to locate them. Even though I recall placing them in my make-up case the evening before when we went out to dinner, I was unable to locate them. I presumed that I had just misplaced them somewhere in my baggage or purse.

Upon returning home and unpacking everything, I called the Inn to ask if perhaps they had been turned in only to be told they were busy and to call back. Hmmmph.

Even though I liked the location, and the motel was in good condition, I will not stay here again just because I did not feel welcome. Based upon some of the other reviews here, customer service seems to be a common thread. You might be a millionair, but you cannot put a price on customer service.

The Econo Lodge is directly across the street and appears to be much newer. We'll stay there next time.

Room tip: Request a room at the rear of the motel otherwise the noise of heavy traffic on the main drag will wake you if you are a late sleeper.
Date of stay: August 2012
  • Trip type: Traveled with family
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2  Thank zipshouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

Driving non stop for 3 days we stopped in here....greeted w a smile...great customer service...room was clean an cool...rates were great an pool an hot tub were bonus!!!!!! Thank u sooooo much..we will be back!!!!:))

Date of stay: July 2012
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3  Thank Sayuloveme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012 via mobile

My wife booked a room at this place and got an awesome deal online. $35 a night plus tax. I thought shoot you can't beat that. So she booked it. When she came to check in at 12pm they were so rude to her and she called me up at work and told me how mean and inconsiderate they were to her. The owner asked her what does she do and she said that she was a nursing student and the owner said [--] that get out of school! Look at me im about business im a millionaire! I mean what kind of owner would say that to his paying customer? Anyway, after check out, they didn't want to give my wife her deposited back and there excuse was that she had me and my friend stay there in the hotel. (Note: my friend from camp pendleton gave me a ride to this hotel and left immediately after that) so they didn't give us the $20 deposit back because they said that its a $10 charge for each additional person. They charged me an additional $10 to stay in my own hotel reservation. I gave them a call and told them to give my wife her deposit back or I'm going to notify my chain of command and the front desk said I have to talk to my manager and he asked for my name and I gave it to him. He said "well whatever your name is. Ill have the manager call you later" and he hung up. Never heard from them again. And the very next day after that, I checked the bank and I got another $35 transaction from this place and 2 more transactions on stand by for the same thing. Good thing Chase bank blocked it after the first one. I mean seriously what are these peoples problem? People like them have no business to be in a type of business that require customer care and customer assistance

Date of stay: August 2012
3  Thank jcontreras357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

From the owner to the rooms need to go !!! Super bad service ,,
Door didnt loock , around the toilet was nasty no title .. It smell soooo bad and the owner walking around the hotel in PJs and sandals !!!
All of that for $150 a night

Date of stay: July 2012
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2  Thank Mell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

I knew it would be bad when we had to stay here but this was worse than I ever could have imagined! it was just gross! Stayed here for a family reunion/wedding July 5-8.Not sure why the owners would go thru the expense of installing granite counter tops when they can't clean the floors, clean the screens, a/c filters,sliding door tracks and properly fix handle falling off in the shower! Prostitutes in the parking lot and rooms rented by the hour. Checking in with my sister in law, who was staying by herself in a room, my husband helped her with her bag to the room only to discover an open sliding door,an unmade bed with towels on the floor and dirty table with food, pizza boxes and half full beer bottles! The management seemed unconcerned when this was reported to them!
Only stay here if there is nothing else available in a 1000 mile radius!

Room tip: Go elsewhere!
Date of stay: July 2012
  • Trip type: Traveled with family
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3  Thank ChristiC637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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