Such terrible customer service from the manager/owner! I checked into this hotel at 2:30 AM because I couldn't make it home after late flight arrival. The room they put me into was at the back of the hotel near the freeway. It was so loud that I called to switch rooms. The woman at the front (who was very nice) told me that I'd have to upgrade to a more expensive suite. I told her I'd call her back if I couldn't fall asleep. About 20 minutes later, I called to move and upgrade. Packed my stuff up and went back down. The room they put me in was NEXT DOOR but I didn't realize this until I got there. Went back and she was already on the phone with her manager (who is also the owner) because she knew the room change would still be loud." I asked her to refund my money and I would go somewhere I could sleep. She said the manager, who was still on the phone, said I had been there too long and wouldn't refund the money. I asked to speak with him on the phone and he refused. Unimpressed. So I went back to the hotel for a lousy- and I mean lousy- night's sleep. He made the 100 bucks on me, and I hope his integrity is worth it.
- Official Description (provided by the hotel):
- Motel 6 Fairfield/Napa Valley, CA is located within walking distance to area restaurants. California's vineyards/wineries are 2 miles. Enjoy our modern rooms, business center, seasonal outdoor pool, and free Wi-Fi. Extended Stay Rooms are available. ... more less
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- Also Known As:
- Fairfield Days Inn