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“A+ across the board --- almost!”

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Homewood Suites by Hilton Fairfield - Napa Valley Area
Ranked #2 of 17 Hotels in Fairfield
Cape Coral
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A+ across the board --- almost!”
Reviewed September 16, 2013

From our very friendly reception to our painless checkout, this Homewood Suites was a winner! The lobby was inviting and it flowed into the large fireplace-enhanced dining area that made you want to "sit a spell". Upstairs the rooms were clean and well-stocked as many others have noted and sported newer, upscale furnishings. Lovely bed, linens & towels were very welcome after long flights as was the provided dinner (M-Th) that was cooked & prepared by the staff..our night was tilapia with rice, green beans (NOT OVERCOOKED!!) served with wine/beer and a beautiful green salad artistically topped with tomatoes & parm. Now we can sink into those beds and enjoy a quiet night! Morning arrives and a bountiful breakfast awaits...never mind the fully equipped kitchenette....with 2 entrees plus a host of the usual - waffles, cereal, fruit, yogurt, hardboiled eggs, bread, etc. Sure makes it fast to get "on the road again". Check out was a breeze....only 1 suggestion...we have come to expect toiletries (who packs shampoo?), but when hands are wet the type that are stocked are slippery & hard to get the stuff out!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRH T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmvewright, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, October 7, 2013
Dear Valued Guest,
We are so thrilled to have you take time out to give us such a rave review.
It is truly what we strive for each day We want each guest that stays with us, leave our great hotel with an awesome experience.

We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
california
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 10, 2013

Just stayed one night but this would be a great place to stay for a week. It's like a small suite. The kitchen has everything you could want-stove, refrigerator, microwave, coffeemaker, dishes, utensils, dishwasher. Very comfortable bed with lots of pillows which we really like. TV in sitting room and bedroom, clock radio to wake you. Standard breakfast with eggs, sausage, cereal, juice, yogurt, coffee, rolls, and make your own waffles, etc. Great way to start the day. It is in a business area but not far from everything else and it is quiet.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFbythebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmvewright, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, October 7, 2013
Dear Valued Guest,
The Management and Staff of the Homewood Suites Fairfield/Napa thank you for your great review and look forward to your continued visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 8, 2013

Great value - large room with essentially a full kitchen, king bed, very comfortable, and a hide a bed couch for kids if you have them. Extremely friendly staff and better than average complimentary breakfast in the morning.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank JJSeattle1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hwsoakff, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, September 10, 2013
Dear Most Valued Guest,
The Homewood Fairfield team is so excited to know you took the time to write such an illustrious review.
We are so happy you had a great time and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 3, 2013

We try to stay at Hilton properties for most travel, but this one was a real disappointment. The TV was fuzzy so the front desk person had to come in and jiggle the cable. The remote didn't work. The DVD player didn't work - wasn't hooked up properly to the back of the TV. No regular coffee - although there were 4 packs of decaf. The breakfasts are usually very good so we were shocked to find lukewarm food at this one and the waffle irons didn't want to work. The cleaning crew didn't leave more coffee so I gave up and waited for the breakfast area coffee. Tried to print tickets for 6 Flags on the computer in the business area, but the printer wouldn't work. Apparently this problem as been going on for a while now and management hasn't felt the need to get a new printer. The front desk person, a really nice young lady, apologized and let me print the tickets at the front desk. There were other issues with the condition of the room, and those will probably remain as long as management isn't inspecting the premises. There was a sign on the elevator saying the call button was not working. Hmmmmmm.

As I said, a very disappointing stay at what is usually our favorite hotel. I'm sure Hilton would be horrified at poor reviews.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westcoastdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hwsoakff, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, September 5, 2013
Dear Valued Guest
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 3, 2013

I had a long night of driving around the vallejo/ fairfield area looking for a vacant room. After being turned down at about 15 other establishments( all were booked solid), I was able to get a room here. The staff made sure I got a room. I have no complaints about the room, in fact it was some of the best sleep I had had in a while. Super comfy bed, full kitchen, flat screen tv, sofa couch, not to mention a nice size bathroom. I would definately stay here again as a weekend getaway!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ms_ashley_Michelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmvewright, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, October 7, 2013
Dear Valued Guest,
The team is so delighted that you took the time to write this review.
We are happy that you were able to experience the honesty and warmth of the staff and shared it with the world. We thank you for this and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SS, United States
1 review
Reviewed September 2, 2013

1. The waffle irons do not work well and are way too hot. I travel a lot for work and always stay in Hilton hotels (mainly Hampton Inns); I have never had a problem with hotel waffle irons before this trip. 2. One morning, the coffee, waffle batter, water, and orange juice all ran out. We told the front desk staff (not looking very busy), but they didn't help the busy breakfast worker. 3. The printer in the business center was broken. The paper jammed and there was no sign saying the printer was broken.So,we wasted a good 20 minutes trying to print our travel itinerary. It never worked. My husband told the front desk staff, thinking they'd offer to print our travel itinerary for us with their printer, but they did not. Instead, the woman gave us an attitude and told us she'd try to fix it. She promised to fix it by that night. I then tried to print that night and the next morning and the printer was still broken (and still no "broken" note!). When the front desk staffer (a different, nicer woman) asked me how my stay was as I checked-out, I told her the printer does not print and the woman the day before said she was going to try to fix it. The nice check-out woman told me that it's been broken for a while and she thinks a child broke it. This is unacceptable and we never printed our much needed travel itinerary! 4. There was a lot of someone else's hair in 2 corners of the bathroom. We knew the floor had not been effectively cleaned because of the 2 large clumps of hair. Gross! We had a lot of luggage with us (no safes were provided in the room) and didn't want to have the cleaning staff in our room while we were out, so we didn't report the dirty bathroom floor. 5. The woman who checked us in and the woman who checked us out were really nice! 6. An additional set of washer/dryers would be nice; I had to wait for a while for an empty machine during our last night; only the 2 sets were available.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Corinne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hwsoakff, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, September 5, 2013
Most Valued Guest,
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies . Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homer Glen, IL
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 31, 2013

This was a great place to stay while on a business trip to Fairfield. The room was very nice and clean. Free breakfast in the morning was tasty and plentiful. The staff worked very hard to make sure you were comfortable and having a nice stay.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrK70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hwsoakff, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review, September 5, 2013
Most Valued Guest,
We thank you for choosing to stay with Homewood Suites Fairfield and takiong the time to write such a rave review.
We look forward to your next visit and will always endeavor to ensure total satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Fairfield - Napa Valley Area

Property: Homewood Suites by Hilton Fairfield - Napa Valley Area
Address: 4755 Business Center Dr, Fairfield, CA 94534
Phone Number:
Location: United States > California > Fairfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Fairfield - Napa Valley Area 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Homewood Suites Fairfield-Napa Valley hotel is minutes away from the Napa Valley area and Six Flags Discovery Kingdom. Our all-suite hotel includes one, or two-bedroom suites (with studio suites as well) that include separate living areas and full kitchens. Enjoy complimentary breakfast, complimentary evening social (local laws apply), our on-site convenience store/snack shop, complimentary grocery shopping service, indoor pool and whirlpool spa, fitness room, business center, meeting or event rooms, and outdoor sports courts (basketball/tennis). ... more   less 
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Also Known As:
Homewood Suites Fairfield-Napa Valley Area Hotel Fairfield
Homewood Fairfield
Fairfield Homewood Suites

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