The staff got our reservations wrong twice prior to coming to the hotel. I confirmed our reservations the day before and was assured that our hot tub room would be ready the next morning at 9am. When we went to check in at 10:30am, we were informed that our rooms were mistakenly given to another guest and they had no other rooms available right then. The manager, April, was not there and refused to speak with us via speaker phone. We waited 45 minutes more only to be checked into a handicapped room that was not adequately cleaned. The staff was unprofessional and poorly trained.
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- Also Known As:
- Fairfield Inn & Suites Fairfield Napa Valley Area Hotel Fairfield
- Fairfield Inn And Suites Fairfield Napa Valley Area
- Fairfield Inn Fairfield
- Fairfield Fairfield Inn