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“Worst Customer Experience and Hotel”

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Travelodge Fairfield/Napa Valley
Ranked #15 of 17 Hotels in Fairfield
Reviewed September 23, 2013

My friends and I booked the hotel online to go wine tasting for the weekend. Other holels were $300+ so we decided to save some money and book here, the photos online looked nice enough... We checked in around 2 pm and the hotel attendant said that our room was being cleaned and we also upgraded to queen size beds for an extra $10 (which we thoughtwas a deal!). We left our luggage in one of the cars we were leaving behind. We left for the day/night.

Returning late, late that night to find that our keys do not work. One of the members of our party volunteers to go to the front desk which she then told us we didn't know how to use the room keys. She came and tried them, still not working, she then said that the yellow light that is flashing on the lock means that someone locked it from the inside. Okay...She then knocks on the door and to our surprise a guy (known as John) answers our room door. She didn't even know who he was. She then had to scramble back to the office (we are waiting out in the cold with all our luggage mind you) to grab keys to a different room. She puts us two rooms down. We finally get in and request a cot that we had requested earlier in the day for the room, but alas, nbo cots, "John" must have it in our original room. The room was dirty and there was even a dirty hair clip on one of the lamps (see picture). We all opted to wait until we arrived home to shower even.

We went to the front desk the next day to complain and seek a refund and I don't even think they apologized once and ended up blaming it on Hotels.com even though they were the ones that booked our room after we had checked in!

Worst experience ever and all the staff needs a crash course in customer service. The only positive thing is that they gave us the $10 back for the upgrade to the queen beds (which we never got).

  • Stayed: September 2013, traveled with friends
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5  Thank Kirstin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 - 272 of 284 reviews

Reviewed September 14, 2013

You know what you're getting for the price...
Mattress had bedbugs - I was itching all night and am still feeling the bites a week later. TV and aircon worked fine. Wifi is weak on the other hand. Near to Napa. If you're a student/traveller on a budget and you need a bed, go for it. As for the continental breakfast, they must have a different definition of continental; perhaps from the American continent, or some other continent I've never heard of - white bread, cereal, filter coffee and an orange or two.
As I said, it's not a luxury place, but then we weren't expecting it to be...

  • Stayed: September 2013, traveled with friends
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4  Thank Gwjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Travelodge
2  Thank Steve S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Fiona H, General Manager at Travelodge Fairfield/Napa Valley, responded to this reviewResponded November 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 31, 2013

Stayed: August 2013, traveled on business
Review collected in partnership with Travelodge
3  Thank Michael S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 29, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Travelodge
Thank Christian K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Fiona H, General Manager at Travelodge Fairfield/Napa Valley, responded to this reviewResponded November 3, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2013

I forgot how magical cameras can be when taking pictures of hotels. Nice wide angled lens. The photos of their website are a lie. It is such an old hotel. It was so old that our 1 room was made up of 2 of the old rooms. They had taken a wall down and made one "large" room. We could barely move around the beds.The room was in disrepair. There were patch marks on the walls. Rust on the bathroom floor. There were several holes where they had moved around the toilet paper holder and the hand towel holders. We went to the free continental breakfast and found only 2 types of cereal, milk, juice, coffee and wait for it...... Chinese food that was homemade and were in tuperware containers. My refrigerator quit working half through our last night and so all my food went bad. Only one bed had a comforter. I complained to the staff and all they said was, "we are sorry, we hope your next stay will be better." Um...hello! I will never stay at another Travelodge. I have stayed at casino resorts for less than I had to pay for this dump.

  • Stayed: August 2013, traveled with family
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5  Thank CynR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

I was not happy with this hotel. Some of it being my fault. I should have checked the room size closer. The exterior pictures that I did check were miss leading [ must be old pictures ]. The desk people were very nice.

  • Stayed: August 2013, traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Travelodge
5  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Fairfield/Napa Valley

Address: 4625 Central Way, Fairfield, CA 94534-1610
Phone Number:
Location: United States > California > Fairfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Fairfield
Price Range: $81 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Fairfield/Napa Valley 2*
Number of rooms: 73
Official Description (provided by the hotel):
Stylish and affordable, Travelodge Napa Valley is a boutique hotel conveniently located near the famous Napa Valley wineries, the Jelly Belly Factory and world-famous restaurants, factory outlets and hiking trails. Its modern style, design and feel perfectly exemplify the hotel’s friendly and relaxed personality so that guests can enjoy California's wine region and the beautiful Bay Area without the fuss. ... more   less 
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Also Known As:
Travelodge Fairfield Hotel Fairfield
Cordelia Hotel Fairfield
Fairfield Econo Lodge

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