My friends and I booked the hotel online to go wine tasting for the weekend. Other holels were $300+ so we decided to save some money and book here, the photos online looked nice enough... We checked in around 2 pm and the hotel attendant said that our room was being cleaned and we also upgraded to queen size beds for an extra $10 (which we thoughtwas a deal!). We left our luggage in one of the cars we were leaving behind. We left for the day/night.
Returning late, late that night to find that our keys do not work. One of the members of our party volunteers to go to the front desk which she then told us we didn't know how to use the room keys. She came and tried them, still not working, she then said that the yellow light that is flashing on the lock means that someone locked it from the inside. Okay...She then knocks on the door and to our surprise a guy (known as John) answers our room door. She didn't even know who he was. She then had to scramble back to the office (we are waiting out in the cold with all our luggage mind you) to grab keys to a different room. She puts us two rooms down. We finally get in and request a cot that we had requested earlier in the day for the room, but alas, nbo cots, "John" must have it in our original room. The room was dirty and there was even a dirty hair clip on one of the lamps (see picture). We all opted to wait until we arrived home to shower even.
We went to the front desk the next day to complain and seek a refund and I don't even think they apologized once and ended up blaming it on Hotels.com even though they were the ones that booked our room after we had checked in!
Worst experience ever and all the staff needs a crash course in customer service. The only positive thing is that they gave us the $10 back for the upgrade to the queen beds (which we never got).
- Official Description (provided by the hotel):
- Stylish and affordable, Travelodge Napa Valley is a boutique hotel conveniently located near the famous Napa Valley wineries, the Jelly Belly Factory and world-famous restaurants, factory outlets and hiking trails. Its modern style, design and feel perfectly exemplify the hotel’s friendly and relaxed personality so that guests can enjoy California's wine region and the beautiful Bay Area without the fuss. ... more less
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- Also Known As:
- Travelodge Fairfield Hotel Fairfield
- Cordelia Hotel Fairfield
- Fairfield Econo Lodge