My wife and I took the tour late on a Monday afternoon and found it a little dry. You walk around a mezzanine catwalk and go from stop to stop watching a video and hearing a short blurb from your guide at each location. It was boring at times but overall still vaguely interesting to learn more about the process. The best part for us was visiting the store and seeing all kinds of treats we were unaware about because we don't get everything up in Canada. If you visit the store make sure you buy the Belly Flops. These 2lb bags of rejected beans taste just as good but are so cheap in comparison because they don't meet the uniform JB size standards. They were "Buy 3 for $27 get 2 free" or you can buy a case of 10 bags for $50. They're like a variety bag except all flavours are included not just the 2 dozen or so in the regular variety packs. We went with 5 but should have bought the case since we gave 4 bags away to family members the first day back from vacation.
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